CB Travel and Vacations Ramada Ramada by Wyndham Cleveland Independence

Ramada review: Ramada by Wyndham Cleveland Independence

Tiffany FL of rochester, US

Sep 11, 2023 11:14 am EDT

Featured review

King studio suite, 2 people, 9/8-910. Ramada by Wyndaham Cleveland Independence: The tub was filthy, no toilet paper, the phone did not work, half the tv channels not working, lamp shades filthy, floors in bathroom dirty, hair in the sink, remote without a back, crumbs on the chairs, no towels, and stains on the counters. My husband and I went to the front desk who apologized and stated they were short staffed offered another room on the same floor. That room was in the same condition, absolutely disgusting looked to be stains from something splattered on the wall, not sure if it was bodily fluids or what, and smaller than the original room. My husband and I went down again and was given yet another room on another floor in the same condition. Because we had been traveling and had a concert to go to, we asked if we can just have a housekeeper come and clean one of the rooms. We were told no housekeeping was available. My husband found a cart and took cleaning supplies and cleaned the room himself. We would have left the hotel, but most were booked d/t Cleveland football game. We chose this hotel because of the bar and the pool. There was nothing on the expedia stating there were renovations being done to both the pool and the bar, and on the Ramada website it only stated the pool. The breakfast area was disgusting with dirty tables. The lobby was not clean, and the hallway carpets had food stains, crumbs and paper on the floor. The outside front garbage was full and spilling over. There were many at the desk complaining about similar inconveniences. No one was at the desk for over an hour in the morning to check out and speak with someone else about the horrible stay. The ice machines on the 2 floors we went to had large garbage bags next to them which was unsanitary. There were no vending machines available. I travel a lot and I am so disappointed with the Ramada and I feel this was the worst experience I have ever had with any Hotel I was embarrassed for the staff and the person that th traveled with my husband and I because their room was also awful. They should have checked the rooms they were putting people in prior to arrival. I understand the employee shortage, but a customer should not know t or be able to see that.

Desired outcome: I would appreciate a full refund for the stay.

Ramada - scam! 3

Ramada - false deceptive practices 3

Resolved

Ramada - scam 2

Resolved

Ramada - no refund of deposit received 14

Ramada - robbing people with hidden costs 4

Resolved

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Ramada contacts

Ramada phone numbers

1800 946 476
1800 946 476

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50%
Confidence score

Ireland

+1 (800) 062-1218
+1 (800) 062-1218

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Mexico

+1 (800) 912-4668
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Colombia

+1 (800) 507-2738
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Panama

+1 (800) 828-6644
+1 (800) 828-6644

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Customer Service

+1 (800) 854-9517
+1 (800) 854-9517

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USA and Canada

+1 (877) 604-0069
+1 (877) 604-0069

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Spanish

+44 808 100 0783
+44 808 100 0783

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60%
Confidence score

United Kingdom

+86 400 821 8831
+86 400 821 8831

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100%
Confidence score

China

+54 800 266 0588
+54 800 266 0588

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100%
Confidence score

Argentina

+55 800 047 4766
+55 800 047 4766

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Brazil

+51 80 077 537
+51 80 077 537

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100%
Confidence score

Peru

+598 411 002 6916
+598 411 002 6916

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100%
Confidence score

Uruguay

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