Purolator review: I strongly advise anyone who wants to avoid unnecessary stress and wasted time to think twice before using Purolator.

Dont use Purolator
I strongly advise anyone who wants to avoid unnecessary stress and wasted time to think twice before using Purolator.

I had a parcel scheduled for delivery, and I specifically stayed home waiting for it because the tracking indicated it would arrive that day. I waited until 5 PM. The next morning, the tracking was updated to “receiver unavailable.” There was no missed call, no knock, and no delivery truck outside. This is simply unacceptable.

I contacted customer service to resolve the issue, and instead of helping, the representative was dismissive. I made it clear that I didn’t need excuses—I just wanted my item delivered the next day. I was then given multiple inconsistent explanations: that the driver was new, that my full name wasn’t provided (which it was), and then that a company name was missing. I provided all the details again, including my full name, unit number, and phone number, and even gave clear instructions for the driver to call me if there was any confusion locating Unit 07. The CSR assured me the driver would call upon arrival.

The next day, the parcel was again marked “out for delivery.” Once again, I made sure to be available and was even at the front desk receiving packages from other delivery companies without any issue. Yet again, the tracking was updated to “receiver unavailable,” and now the delivery is pushed to the next business day—which means waiting an additional three days.

At this point, this is beyond frustrating—it’s outright unacceptable. I’ve now had to cancel my order and request a refund. An honest business lost a customer due to the incompetence and misleading delivery updates from Purolator.

This experience has been stressful, time-consuming, and completely avoidable. I will not be using Purolator again nor will I do business from that company again if they wont stop using Purolator.