Quality of food
I took the chicken sandwich challenge and hands down, Popeye's chicken sandwich is the best — until today. My husband brought me home a chicken sandwich (from the Popeye's on Hwy 34 in Newnan, Georgia) and it looked and tasted like a chick-fil-a sandwich. The bun was flat and soggy, the chicken was dry and the coating was soggy and it was too salty. What...
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On Sep 2 at 610pm placed an order at SM North Edsa Branch. We received our order at 710pm after finding out they were not even processing our order. Three employee's gave us different answer to why our order wasn't processed. Several other customers also had problems. The manger refused to provide his name and walked away without any explanation
Desired outcome: Fire the manager, retrain employee customer service
We ordered a two piece chicken with biscuit, a one piece chicken and spaghetti and a three piece chicken fingers. At 640pm we asked the employee checking orders where are order was, understanding they had a lot of orders that night. But, felt and 30 minutes was a long wait. The employee refused to tell us anything and walked back into the kitchen. Another couple that had been waiting longer then we also asked another employee their status of their order, they even went and bought donuts waiting for their order and still they did not get an answer of the status. When they asked again the employee snapped and stated their order wasn't ready and when the customer got upset the employee rolled her eyes and then just stared at the customer. 10 minutes later that same customer asked the manager where their order was and the manager shock his head and walked back into the kitchen. He grabbed a bag being prepared and acted like it was that customers order but it wasn't. When the customer got mad again they finally pushed for that order to be prepared. After 1 hour of waiting we went again and asked the status because on the order board for pickup showed our order was ready. When we asked the first employee and showed our receipt that showed our order number and pointed to their board she looked for the order and it wasn't there. She told another employee that she thought it was given the grab food delivery. Another employee told us that it was taking this long cause we ordered non spicy chicken and it had to be cooked, understanding this is one hour later and it surely doesn't take one hour to cook I asked to speak to the manager. The manager said that a ticked wasn't feed out their system. Our number 391 and they had already processed orders to 408. The manger just walked away without even a sorry or we will get you the order right away or offer anything for our time wasted. Just walked back into the kitchen. That is when I got so heated and demanded he come back out and face the mistake he made and asked him to provide me his full name and write it on the receipt which he refused to do. His name tag just stated Jeff. Several other customers asked for their status of their meals and all got the same attitude...either no answers or mean looks with answers of just wait. It wasn't till then that they threw our food in containers and served them to go for us. Now one extra order was for mashed potatoes that they put in a little gravy container that only had two small baby size spoon full of mashed potatoes...so small that we had to go back cause we couldn't believe that there was actual mashed potatoes in the container. The attitude of the manger and employees is the worst I've ever seen in a restaurant. Every single one of their employees should be fired. They even got so much in a rush that they didn't secure drinks for one customer and she ended spilling the drinks all over herself and the floor.
4 pc chicken wing dinner
I was served rotten coleslaw with my meal. I called your 1800 number and was promised a credit that never came. The person told me to wait 4 days; it's been 2 weeks. Do you want to lose a customer?
Read full complaint3 piece chicken combo
I was at Popeye's chicken on SE 122nd/Division in Portland, OR. It was around 7.30 on 08/29, I ordered a 3 piece combo and when I got home and opened it I got three wings, biscuit, potatoes and drink. For the amount I paid, I believe I should have received something better than 3 wings. Two of the wings were so hard (skin) I could have broken my tooth and...
Read full complaint and 1 commentService poor and shorted my order
8/29/2021 placed order for 3 three piece meals and an order of tenders. Got to window paid 27.89. Discussed order with window attendant and he said he failed to hear the request for 3piece chicken tenders. Asked how much more and paid 8.65. Got order and when I got home there were no chicken tenders. Order numbers 697 @ 6:15 pm & order number 699 @6:17 Jayden took orders according to receipts
Read full complaintPoor customer service
Ordered food about 8pm and it was about 50.00 worth of food, checked my order as I was about to drive away noticed the mash potatoes were missing. So I enter the restaurant where I address my missing items. The employees implied that they had not made a mistake and that I must have taken them out. The employee argued back and forth as I finally asked to...
Read full complaintDelivery of my order
On August 26, 2021 at 5:30pm I ordered Food at Popeye's for delivery at 8:00pm my order hadn't arrived. I called Popeye's [protected] to inquire about my order, the phone number was disconnected. I then caught an UBER to 6340 North Broadway. Where I attempted to find a manager and make known my complaint. There was no manager available. I checked my...
Read full complaintHorrible, non-existent service
I went to a Popeye's on Belair Road, Augusta GA last night at 8:00pm. But after waiting 10 minutes with 8 cars in front of me waiting to order (I was slighting waiting from the main road) and 4 cars lined up waiting on their food orders, and not a single car moving in those 10 minutes except the two customers who lost patience and left the ordering line, I...
Read full complaintCoupons
I would like to know why the Popeye's in Larose, Louisiana doesn't take Popeye's coupons. These coupons are sent to us in newspapers because we have 1 Popeye's in our town. Sad to see that. We are all hurting here in our area and saving money with coupons is what we are all doing. Please let me know why! Or if they are going to start using them again.
Desired outcome: Hope they start taking the coupons again.
Product
There are too many incidents, and I don't save receipts. I've been several times at 9:30 and ask for a certain item and they say we're not cooking anything else tonight and we're out of that item but don't close til 12. I constantly go and order my son chicken strips. He has a throat issue so can't eat spicy food and every time he bites into them, they are...
Read full complaintService
Walked in to order out, had three different orders taken conservatively. I received the first order 55 minutes later. The second one took twenty minutes. The third one was thirty minutes after. By the time I received the complete order the first two orders were cold. Upon arrival of our home we had an incomplete order, a wrong order. I spoke with the team...
Read full complaintManagement
Unable to speak with manager would like for district manager to give me a call
Food
16 Piece box meal. Mixed, or not. We went to the 72 second Store in Tacoma Wa (# 5955)on 8 -20 . what a mistake. We were supposed to get t 4 each of piece. What we received is 5 -Wings 2 - Breasts 2- Backs -WTF -Covered in soooo much coating. 6 - thighs Again -WTF The potatoes tasted like they have been cooked for days as well. Ticket # 97- $ 59.32- Again -WTF, for this ?
Read full complaintOrder/service
I ordered 2 piece chicken combo, with mash potatoes no gravey and slaw, I get this reply we have no drinks except water, do you want water I said no thats ok. SO while I was waiting to get my order a car pulled up beside me blew the horn I didnt know who it was but they was talking to the girl at the window. I am now at home opening my box of chicken...
Read full complaintDid not get receipt & yelled at
Paid for my order with credit card I did not get a receipt when I asked for one they said they printer was broke so I ask could you writ down on a piece of paper that I used my credit card & for how much I was told no & they said I should be glad they was open to get any food I said you are being rude sir then I said i'm going to call the office he said...
Read full complaintBad service
Hi I was in the one on 1100 girard this place is horrible the crew members are very rude as well unprofessional my order was in correct twice now they charge me for a chicken sandwich and didn't put it in the bag. No ice in the drink machine. Never again will I spend money here they need to have a profession crew staff. I call to complain about my service...
Read full complaintchicken
had a chicken dinner at poppies chicken was terrible chicken under cooked wrong sauce no roll $14.00 for what the location was Bloor and Sherbourne in Toronto Canada
Desired outcome: never go to that location
Received wrong order and the window clerk was rude
Yesterday I took my wife to Popeye's. We had ordered a 3 piece chicken meal with the "bone in" as the cashier described it and a 4 piece chicken tenders meal. We also ordered sprite with no ice with both meals. When we finally got to the window to pick up the meals and drinks, the young lady handed me the drinks and they both had ice. I said to her "I'm...
Read full complaintThe store
August 9, 2021 at 8:30pm I visited the Popeye's on Wards Road in Lynchburg, Virginia and waited in the drive-thru for 10 min and my car never moved. I then parked and went inside and found the restaurant floor filthy with trash and tables with trash and unclean. The restrooms were "Out of Service" and about 18 people were waiting for their orders. As I approached the counter, the sign on the register said "exact cash only or card purchases only". After a 5 minute wait, the employee took my order and I waited for another 6 minutes before I was given my order. (Ahead of several other customers waiting for theirs who were there before me). The cole slaw I ordered was placed in a plastic bag because there was not lids for the container. Popeye's has the best chicken sandwich of anyone but they could learn a lot from Chick-fil-a.
Desired outcome: Clean up the restuarant and improve service
what do you expect for a store that is paying employees min wage ? I had an interview scheduled tomorrow so went by store to see what it might be like and doors were locked drive through ONLY... I refuse to work for a store that cannot open to the public.. apparently the store manager and assistant manager just walked out, the DM was just transferred down from New Jersey and has not even changed his phone number.. he is running the store at the moment...lmao
Over charged and very rude employees manager Leslie at #1349
We went to the Popeyes in Yorkville, IL a few days ago waited in line because they wouldn't take your order in the store and you couldn't call it in either. After 45 minutes waiting in line it was our turn to order. I ordered the family dinner 16 pcs. Then was told chicken only no sides we are out of everything but chicken. We left and went to Kentucky...
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Most discussed complaints
unsanitary restrooms and poor customer service!Recent comments about Popeyes company
My popeyes order was cold, overcooked and some missing items
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