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CB Consumer Electronics Philips Coffee maker 5400
Philips

Philips review: Coffee maker 5400

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11:11 pm EST
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Let me tell you about The Great Battle of 2767……. It started easy enough with an online order placed with Philips Coffee Makers on November 3rd, 2023, order #2767. I received the tracking notice and anticipated my new coffee maker. Philips sent a notice via email showing my package had been delivered. (see attachment) Great! I checked the front porch, nothing. The package is nowhere to be found. UPS sent a picture of the delivery. And there it is, at my billing address in Oregon, not my shipping address in California. It’s raining in Oregon. The coffee maker is outside, with no access to be picked up, no access to return to UPS, and no access to bring in the house. So, I call UPS. The representative sends the delivery information they received from Philips. It only shows the Oregon address. I call Philips “customer support” line. I ask how the unit can be forwarded to me. It’s suggested I have someone mail it to me. Impossible, as my neighbors are snowbirds too. No one is in the neighborhood during this time of year. I am 800 miles away from this package. But I was assured a “supervisor” will call me back in 48-72 hours. I called UPS back. They will only create the return label and pick up the package if ordered by Philips to do so. They could not accept it from me, as I was not there to “hand the package to the driver”. I call “customer support” at Philips again. I’m told a “supervisor” will get back to me in 48-72 hours. I ask that the coordination with UPS be considered, as I don’t have resources to right this wrong. No call back from the “supervisor”. My phone records show 9 calls to “customer support” over the last 8 weeks. Each time I’m told the “supervisor” will contact me. No phone calls, no email. And yesterday, when I called Philips again, I was suddenly disconnected. So that’s where I stand. The package is still out in the elements, on a gravel road, on an empty street. Do computer parts and electronics function after exposure to rain, snow, and cold.? I anticipate this $919 coffee maker will not function! I cannot expect to lose $919 for something that is out of my control.

Claimed loss: $920

Desired outcome: I would like a supervisor from Philips to contact me. I would like a direct phone number or email address from them to continue communication. I would like the item returned and to be refunded.

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