I ordered the DrawForce Automatic Draw Trainer online. Simple enough. The next morning I got a phone call from their team telling me I had actually ordered their "357 Hybrid" and was going to be charged $400. That was not true and not what I ordered.
When I told them that, they asked me to forward my own order confirmation to them. Think about that for a second. A company asking a customer to prove what they ordered, as if they don't have their own records. The reason became clear immediately after I sent it: the call flipped straight into a pitch for a $300 per year subscription coaching app I never asked about and didn't want.
This is a trained sales tactic, not a clerical error. They manufactured a problem, got me invested in resolving it, then used that as the opening for an upsell. I canceled the order, got a refund, and received a response from someone called "Apple Joy, Virtual Caddy" calling it "any confusion this may have caused."
I told them I would share this experience across every platform I could. This is me doing exactly that. Check the BBB page before you give these people your credit card number.
Recommendation: Unless they refine their business model, avoid this business.