Netflix

i spoke to customer services to ask why my account had been blocked.i was told because i had not paid.spent over an hour to be told i had to accounts and had to make another one which i did. then to be told he had refunded my money and that i had to pay again to reset my account i am furious with this company.you can not treat people like this.i am disabled and rely on this service.but now i have to wait until next week before i can afford to pay again. i have been charged a fortune for netflix.i was supposed to be paying 6.99 but you have been taken over 11.00 since july. this is the transcript of my live chat with an adviser.

Netflix Customer Service
End Chat
Your issue is: my account has been blocked but payment was made on the 4th of november.also took £11.12
You are now chatting with: Ashish
Netflix Ashish
Hi there! Thanks for contacting Netflix. I'll make sure that your concern for today will be fully attended. I'll be asking a couple of questions that will lead to us identifying the best course of action to resolve your issue. Could you please assist me with your Netflix email address and name please?
Netflix Ashish
I just want to inform you as well that this chat may auto disconnect if we receive no response from you for a certain period of time. I would love to resolve all your concern before this happens. As I value your time, lets get everything addressed right away :)
You
ok
You
[protected]@icloud.com. michael
Netflix Ashish
Your transaction did not go through on this account.
Netflix Ashish
Netflix could not collect money from the bank.
You
you have took it out of my bank
Netflix Ashish
The payment has not gone through. It was declined. I have sent you the billing details where you can see for yourself that the payment was declined. You can check your mail box for the billing details.
You
i have my bank account and it is on
Netflix Ashish
On this Netflix account there has not been any charge on the date that you mentioned. It was declined.
You
Mon, 4 Nov 19NETFLIX.COM
-£11.12
£70.79
You
plus you have taken far to much money
Netflix Ashish
Okay what we will do is we will pull up the account that has been charged. Okay? I will be sending a secure form in which you will need to enter your card details for me to verify your account. Please do not share the card information on the chat window to keep your details safe.
Your information was submitted for lookup
Netflix Ashish
Do you know anybody who has access to your Card.? Who would have made a Netflix account with your Card?
Netflix Ashish
Hey, just checking in - are you still with me?
You
yes no i no one
You
you took 11.99 7th oct and 11.12 4th november. i only pay for 2 accounts so why am i paying far to much money
You
r u still there
Netflix Ashish
Yeah. Kindly hang on for a while.
You
ok
Netflix Ashish
I was able to pull up a account that is linked to your card details. I will help you repair that account. By repairing means giving access to you of that account . Okay? And then you can let me know what you want to do with that account. You with me on this?
You
ok
Netflix Ashish
Okay. Thank you so much. Netflix cares for your security. I wouldn't suggest using the same email again on the account. So do you have another email we can use for the account?
You
[protected]@gmail.com
Netflix Ashish
I see the same email id on that account. Nevermind that is fine. You can use this account also if you wish.
Netflix Ashish
Thanks. Lets now reset the Netflix account password. I would suggest you keep a strong password. For your security, I would request you to choose "Require all devices to sign in again with new password " while resetting the password. All the devices will take upto 8 hours to signout from all the devices.
You
i have never had a netflix [non-Netflix link blocked] has always been the one i am on now
Netflix Ashish
Okay. I understand that. You can however access this account now. Okay?
Netflix Ashish
To complete the steps, I will send you an email to verify if everything on the account is safe and secure. If there is a phone number linked into your account, you can change it. If there are some unrecognized profiles, you can delete that too.
You
how do i do that.
Netflix Ashish
You can just reset the password with the help of the mail that I have sent you on [protected]@gmail.com
Netflix Ashish
After that you can log in with this email address and the new password that you will set.
You
so what about all the money i have paid.like i said i should only be paying for two accounts
Netflix Ashish
I can cancel this account and I can refund the last charge on this account. If that is fine by you.
You
i have made to 11.00 payments when it should of been 6.00
Netflix Ashish
I can cancel the account and refund the last charge on "[protected]@gmail.com" and provide you with a refund of the last charge .
You
you have took out a 11.99 11.12 11.56
Netflix Ashish
So how would you like me to help you?
You
it goes right back to july.so how have you taken all this money every month when it should only be 6.99. it has cost me a fortune.
You
i should be refunded all the way back to july.as i said it should only be 6.99
Netflix Ashish
This account was created with your card details. If it was up to me I would have done that but the system does not allow. I can only provide you with refund for only one month.
You
so how do i get all the money back please
You
ever if it was my card details i did not authorise all them payments
Netflix Ashish
Sorry the system allows me to refund only for one month. That was the last charge. I can do that if you allow me to and cancel your account.
You
i dont want my account canceled.
Netflix Ashish
I am talking about the other account. The one with "[protected]@gmail.com"
Netflix Ashish
If I refund you I will have to cancel.
You
you have just told me to make that account
Netflix Ashish
Yes. You can definitely use that if you want. But if you want a refund then you cannot use that account. As the account will have to be cancelled after I provide with the refund.
You
so what you are saying is i will still have the old account
Netflix Ashish
Yeah. You will.
You
ok do that please.and who do i speak to for all the other money i have paid
Netflix Ashish
I understand your situation but I wont be able to give any information as such.
You
just tried to get on old account it is asking for me to pay
Netflix Ashish
I have cancelled your account with immediate effect and you will receive an email confirming the cancellation. Your viewing history, ratings, recommendations and profiles will be saved for 10 months after cancellation should you decide to re-join Netflix.You will even receive an email on how you can restart your account if you want to in future.I have also successfully applied the credit which should reflect within a few days but due to different bank policies, refunds may take up to 30 business days or up to 6 weeks (excluding weekends and holidays) to be processed from their end.
You
so i have totally lost netflix well what was the point in that.i need it on
Netflix Ashish
And the other account "[protected]@icloud.com" that is on hold because of your last payment. So you will have to pay on [protected]@icloud.com so that the hold is released and the account becomes active.
You
so you have given me my money back and now i have to pay again to have the old account back on.i am livid now
Netflix Ashish
Yes, you will have to do that because that is how it works.
You
i wish to put in a formal complaint right now please
Netflix Ashish
Whatever you say that feedback can be taken on this chat itself.
You
i wish for someone to contact me regarding this matter.you have took a fortune of mee for no reason and now have to pay agin to get it back on.i am furious
Netflix Ashish
I helped you as much as I could. In case anything comes up in the future with your account, please feel free to visit help.netflix.com. Let me know if there is anything else that I can help you with. If not, please do not forget to click the "End Chat" button to finish our conversation. :)ince july.

Why oh why remove Blue Bloods, just to aggravate customers. I will find it somewhere and then I won't need Netflix. ASAP I will drop Netflix. I don't have a clue just how many words you need to review a complaint. So, should I just keep writing the same thing over and over again. So, why in the name of all that is holy did you people make the monstrously ignorant decision to drop Blue Bloods. I know that big conglomerate companies don't give a crap about customers, so we should not give a crap about you. As soon as I find Blood Bloods somewhere else I will be dropping Netflix. Began to run Blue Bloods again. Begin to run Blue Bloods again. Begin to run Blood Bloods again. Begin to run Blue Bloods again. What's the matter? Do I stutter...Begin to run Bloods again. Please

This is a complaint with regards to the program "Orange is the new black".

On Season 2 Episode 6...at approx 46 minutes in...there was a statement made between 2 of the inmates regarding blowing a toddler!
Obviously, I know the content of this show since I have gotten all the way into season 2 BUT that comment is EXTEMELY DISTURBING!
I EXPECT A RESPONSE!
You can email me at: [protected]@yahoo.com

So I hate that we can't remove items from our continue watching list. Some times I'll start watching something that I don't want to finish and I can't get rid of it even when I fast forward to the end of the movie or tv show. Also I don't like the watch it again category. For one I usually don't want to watch something a second time and if I do I can just search for it and two, I don't want other people who may use my Netflix (like my kids) to see what I've been watching.

Why air incomplete series? Only thirteen episodes of Korean drama Vagabond while in Korea they are airing the sixteen complete episodes. Very disappointing! We pay a monthly fee for complete series not whatever Netflix feels like airing! I checked Korean media and streaming sites and they are airing the last three episodes in a week! I called you CS and they said they were waiting for the license to air the last three episodes, ?

I would like to form a coplain regarding material on the Netflix platform. I am a very active user on the platform, which is always rich in contect. However i came across and decided to watch the Docu-series called "72 most dangerous animals: Asia and Latin America". At first i thought it would be an inforative documental about this planets nature and habitants.. However the documentary promotes stereotypes and portrays wild animals as monsters who pose a threat to humans. Sterotypes of that sort are not responsible, even more so in an era when wild life s threatened by enviromental change even more importantly and human explotation. I believe documentaries like this could and should be replaced by others with a more informative content that would also implement sensitivity to the viewer about the enrivronment and the wild life. I beliebe the Netlifx platform, in regards to its huge success, can play a crucial role in implementing sensitivity and informative content byt filtering what it uploads on the platform. I rest reasured that this request would be taken into consideration. Thank you in advance for your time and attention.

I, Akanksha Bajaj have subscribed to Netflix Membership (One Month Trial) in the month of July 2019 (id-bajaj.[protected]@gmail.com). In the month of Aug 2019, membership was canceled. Post that an amount of 881.41( Ref. NETFLIX.COMAmsterdamnNLDNL Ref No. 143240) has been deducted each month. Kindly rectify the same and initiate a refund for these months (2724.65). Otherwise, We will be escalating the issue to the higher authorities.

For your reference, we are attaching the bank statement and membership subscription and cancellation screenshots as well.

I had registered for the free 30 days trial, however i had cancelled my membership before the 30 days trials which was on the 23rd of October. The cancellation was effective on the 24th of October as an email was sent to notify me of said cancellation. I was therefore shocked yesterday being 30th of October when 11.99 USD was deducted from my account to restart the membership that i did not apply for. if possible i want the present membership for Baba Oluwabunmi to be cancelled and my money refunded, if not i want no further unwanted deductions from my account as it would be without my consent. My phone no is, +[protected], my email address is [protected]@gmail.com. Evidence of mail confirming cancellation has been attached below. I look forward to your prompt response.

Date of incident - 09/27/2019
Incident - Sling TV had charged me for a cloud DVR service which they told I have subscribed which I didnt. I called them and asked for refund but they told me there service are just a prepaid service and it can't be refunded in any case. that DVR service I never used though.

Resolution for the issue is refund the full amount or partial if not full. I again n again asked them but they repeated same rules and regulation of prepaid service.

Never by anything from Sling its fake-ling.

Why the heck did you guys only bring half the shows onto Netflix. I was ready to watch the entire series and then boom halfway through it was cut off. Such BS either bring the entire show or not at all! I hate the fact that I watched all of it and once I got to season 3 episode 10 the show was done... apparently other regions in this world get to see the show entirely! Such crap Netflix, fix this ASAP

Without any warning in the titles, the film 'Lawless' shows, within the first few moments of the film, a pig being murdered by gunshot to the head in real life.
Traumatic does not cover what we've just witnessed. I feel sick and completely overwhelmed with grief for the poor creature. How is this allowd to happen in this decade when protection of animals in the film industy is paramount?
We will be seeking legal representation against Netflix.

I keep getting an email advisory that my NetFlix account will be terminated due to lack of payment. The email provides a link, with a Netflix logo, that asks for personal and financial information, i.e. Social Security number, address, phone numbers and credit card information. I started to populate the requested data but felt ill-at-ease. My Netflix access remains active and I signed in to guarantee that my Bank of America Visa account is still automatically paying for your services monthly. The information you have on file is accurate and reflects automatic payments. If I'm missing something, please let me know. If not, you have a security issue.

On the kids profile, there is a show called Chuck Chicken. In one part of the show a character says she needs a hero "to kick vampire [censored]". My children are under 5 and I was completely shocked. They shouldn't be using this type of language even if a kid is 12 years old. Please check your cartoons.
Episode : The Bat Vampire / the Last Warrior
Time: About 5:10

I want to complain that there won't be another season of Luke Cage because of how it ended. I belive that the season should end with a season 3 so it can explain what happened at the end of season 2 because it ended without explaining everthing. I hope i don't sound rude or anything I was just trying to understand the full story. The Marvel's Luke Cage is a very good season and there are plenty of unhappy fans who would like to understand the rest of the season. Thanks for reading/listening.

I'm not usually the type to complain but lately ive been binging on Netflix. Its j yummy s t. v theres so many foreign shows. Which is fine but so many are in there language. Its kinda hard following The Yard. When the city there in is in french italian, whatever. You loose a part of the story and in turn you never connect to the program. Its hard enough with such potent accents to really enjoy the series. That's it, I know it's nothing major but j feel that these issues are important to people in American! Thank you for listening, Joe!

Very upset, Netflix advertise 1 month free trail, the day I signed up they deducted the money from my account. I though it would be just holding the fees for 1 month in advance once the month lapsed.

I contacted them to inform them i don't want to continue and they should cancel and i did asked about the money they already deducted and the stupid answer I got was that there was an account open before, "people that is soo funny I only got my fiber installed about 2 weeks before"

Before I had a capped LTE line, we couldn't update all iPhones and come out the entire month so where does Netflix comes from. So glad I dropped them before it becomes a burden.

I am really disappointed during episode 3 series 1 of the staircase that one of the main investigators on the case (grey beard) insulted Germany and Germans during his telephone call to ‘Mike'. He states that their parade, whilst he was visiting, reminded him on something they were doing back in 1942! Obviously making reference to the war. This man is, like everyone else, entitled to his opinions, but may I suggest his comment be edited out in future so as not to cause continued distress.

Avatar the last airbenden is 1 van mijn favoriete anime serie ik was ook heel blij dat hij nu bij netflix er bij is gekomen maar de kwaliteit van de serie is zeer slecht ik weet dat boek 1 van de dvd versie niet goed was gedaan en dat de blu-ray versie die probleem niet heeft mijn vraag is dus word dit nog aangepast want het zou zonden zijn van een zo goede serie

Hi, my name is Natalie Holder I would like to bring the following to your attention.

I ended my Netflix subscription 13th of October and then I got a email that said " welcome back " I never re activated my account. The R169 was deducted .
I went to the bank and they said they can't reverse it and that I must contact Netflix self.

I want my R169 back and to cancel my account.

If you can please help me.

Kind regards
Natalie

This is a cartoon but borders on pornography. Found this on my 16 year olds watch list. I am very upset that this type of subject matter, sexually explicit, is being put in cartoon format. It attracts young viewers. This is not what we want our kids watching .

I'm afraid it's a "raunch"trend that may continue.

"Created by comedian Nick Kroll, Big Mouth is a Netflix original series that explores the journey and missteps of puberty. While young teens are the central focus of the series, the raunchy humor and inappropriate gags mean that this is definitely an adult cartoon."

What can parents do?