McAfee

My 3 yr agreement with McAfee expires in January 2017, received an email from McAfee in June 2017 offering reduced pricing for new 360 security package. So I called, and was informed the new agreement would take effect immediately and not be tacked onto my current agreement. Was also told that my current paid package is not fully protecting my computer due to the upgrade. Why didn't McAfee email me directly to inform me of the status change of my current agreement with them? Am I wrong to assume that entering into an agreement for a length of time be honored for the duration? If they reneged once in honoring an agreement, why would one assume that McAfee won't do it again. VERY DISAPPOINTED IN THE WAY McAFEE CONDUCTs BUSINESS!

I currently have a subscription to McAfee. I recently experienced a virus attack. My first reaction was to contact McAfee and find the steps to remove the virus. I was informed that I would have to pay $89.95 so McAfee's "Virus-removal specialists" could remove my virus remotely from my computer. I asked if there were any other ways to have this removed but was told this would be my only option. After continuously asking and going back and forth with my customer care rep, he finally gave in and told me the McAfee website/customer blog that could provide me with free virus removal programs. The link he provided wasn't very user-friendly, so I did an internet search for a virus removal program myself. After some research, I found a legit removal program. I downloaded it and let it do its thing. What do you know? The virus was removed and I kept $89.95 in my pocket. I couldn't believe that I was being led to believe that paying was my only option until the rep was tired of me asking for alternative routes!

McAfee wouldn't update...tech help told me that it was my broadband speed the first two calls...speed was fine..3rd call they told me to delete it & reload...doesn't want to reload of course...the next four calls to tech help are to try & solve that..inc the last which they accessed my PC...they reckon it won't download cause i have a virus in my PC...isn't that why i had McAfee in the first place? for a fee of $129 they can remove the virus their program should of stopped...there scan tool stinger doesn't detect anything any how...don't waste your money on McAfee...the tech help seems promising but you'll spend hours in front of your computer for zip! think i'm up to 12 so far

I purchased McAfee Antivirus software from McAfee Site. After installing it worked fine for 3 weeks. Then suddenly it said "Certificate Expired " and asked me to Activate. I called McAfee support they did something remotely in my machine and it seemed to work. I asked if this will recur. They guaranteed it won't. It recurred after 1 month. Again I called and they fixed remotely. I again asked "Are you sure it won't recur!" They assured me it won't recur. It has recurred again. Their service is appalling. If my PC is not protected half the time because of this, I was wondering why spend money and purchase a licensed antivirus software. I would not recommend anyone to buy McAfee. They are fraud. I have all the ticket numbers saved for which I called McAfee for support. I can show if need be.

Based on my recent experience with McAfee, customer service is an oxymoron with this company. Their customer service department was not interested in assisting me. They use a variety of methods to try and discourage solving complaints, such as putting you on hold endlessly, saying they don't have the ability to transfer a call, promising to research and let you know their findings (but not doing so!). Don't frustrate yourself by dealing with them. There are plenty of free anti-virus programs available to you instead of spending money with McAfee. Save yourself time, money and aggrevation...my experience should not become yours.

I know McAfee is a big professional company which is providing anti-virous support to the customers worldwide. Basing on this information and basing on good perception developed about this company I subscribe to this company's product. My laptop recently suffered from serious technical setback affiliated to virus when the McAfee anti-virus protection was on. I could not switch on my set even for about a month. Then I took the computer to the technician, they declared the computers hard-drive was fully corrupted due to virus and so it can not be repaired. The solution was there- change the hard-drive. So ultimately I had to do that. I lost my valuable data landed up into serious trouble. I spent 140 pounds to repair and to reproduce my lost data I have already spent about 390 pounds total 530 pounds which is the cost of almost another new computer.

Now, McAfee should refund this amount of money so that I can have the feelings that I have been backed to recover from the problem which was generated through virus?
I did not get satisfactory reply from London Customer service.
Waiting to hear from you.

With regards
Kazi Mushfiqur Rahman
London
+[protected]
mushfiq2977@yahoo.com

McAfee's software has crashed both my computers, each with different operating systems, and for the second year in a row. The new software CD does not install properly and McAfee provides absolutely no information on how to contact them for tech support!. When I finally do contact them via the web site it takes up to an hour to be told, via e mail, that someone will call you the next day for tech support. They do call, but it is the next day and they do not call at the time promised. If you miss the call you start all over again. If you are lucky enough to actually ever speak withcustomer support, they often do not fix the problem the first or second time. So you start over again on their website to contact them. The have NO PHONE NUMBER to get in touch with them for help. This product and their support is ***.

SiteAdvisor when installed appears to disable IE 6 browser capability. The nice wide IE 6 address bar is gone, wiped out. Can't bring it back no matter what! SiteAdvisor bar is not wide and doesn't have the features the IE address bar did. Also it defaults to Yahoo searches. Yuck! The only ONLY reason why I have it now is because I can't get my IE 6 address bar without reinstalling it and even then SiteAdvisor seems to have wormed its way into the operating system. Strange thing is I can't find much information about this anywhere.

Do not get involved with Mcafee. Their crap software permitted a common trojan to infect my computer after identifying at deleting it. They will charge you $89 to remove a trojan or virus. Their foreign call center is a horrible. They are like robots. The conversations are bizarre. It doesn't matter what you say, they respond as if you said something else. Maybe they just read off a paper but they will not address what you say. I have drained the batteries in 3 phones and made over 20 calls trying to install the software on my new computer. The error message says I am not connected to the internet. The Mcafee chat people actually said I was not connected to the internet while chatting with them over the internet. Maybe they thought we were using the chat with a couple of coconuts with a string tied between. I should have learned my lesson. I advise not to get involved with comcast or mcafee if you value the quality of your life.

I Recently bought a laptop and like all computers it came with a free temporary subcription to McAfee. Today I was attacked by a virus that downloaded one of those fake protection software thats obviously a scam. However, it crashed my internet and wouldnt allow me to do anything but THANKFULLY my McAffee still worked. After running several scans and McAfee telling me my computer is secure i completly wiped my hardrive and loe and behold, my computer is fine ( minus my files) Thanks McAfee, now i know never to use ur software again.

Just went the rounds with Mcafee customer service for the 3rd year in a row for my boss's computer. He stopped using the software 4 years ago (when I came onboard as IT) but every year in January they charge him again and I call again to reverse it. They tell me they delete the information, but it happens again. And here's the kicker: in that time he's had an all-new Amex card issued with new numbers, but apparently Amex is just updating the info with Mcafee and allowing them to charge again.

Please DISPUTE this with your credit card company and tell them that you have not ordered the product. If they tell you to dipute it direct, then tell them you have tried for the last three years and they should automatically refund your account and when Mcafee send proof of an invoice ... still go ahead and say that it's still in dispute. I made the mistake by ringing Mcafee ... which is a call centre in India (which I later discovered) and they assured me that once they received the money they would refund the fee! Well, I informed the chargecard that it was no longer in dispute, they repaid the money to Mcafee, who now deny receiving the money and won't refund it, because our subscription is now cancelled! Even though I told them that the money is probably sitting in a miscellaneous account as the subscription has been cancelled so they probably could not allocate the money!

Good luck

I have had an identicle problem. No product on my computer for three years and 25th December 2008 Mcafee took just under 40 pounds from my account. Yes no email address and yes lots of details requested but just ignored. No refund ever received. 25th December 2009 they have done it again. It appears Visa just pays as if authorised so we have to wait for a statement. Then complete formal claim form, which should arrive in ten days, they will argue the case. DID WE DO SOMETHING WRONG. It sounds like we are the villian. The message which came over lound and clear was we are very fry please just accept and go away. Lucky we are BRITISH

I was victimized by this very scam. Now I know more details, thank you!

5/3/2021 I got an e-mail stating that I was being charged $279.99 to renew. I contacted you to dispute subscription to McAfee I said to my self no way was I going to agree to this! I contacted you people to cancel this subscription.. After much talk and info I had to in put to my computer I was told that you had cancelled the $279.99 to my account . I made a mistake and put in a wrong amount. That I had entered $1500.00 to much. (1797.99) He said that he would lose his job if I did not return his money. He said that I should go to the TARGET Dept. store closest to my location and purchase gift cards in the amount of 3 @ $500.00 each. I told him that my car was broke and that I would have to take a bus. He said OK that he would stay on the line till I got back! He said then he would tell me how to send the gift cards to him! I slammed down the phone. I am still not sure I canceled . @ DEVIL 87GT@yahoo.com

It really seems like a scam. I bought a computer for my daughter in December 2014 and we immediately purchased and installed McAfee antivirus. One year later the service was cancelled by McAfee and a recurrent message would appear at the screen informing that the service was cancelled and asking for a renew but the renew of the service wasn´t interesting for us, thus we didn´t take any further action.
In 2015 we moved out of England. The fact is that they continued charging us every year after that the amount of £89.99. I returned to England this year and only then aknowledge the charges. For my surprise I was told by the bank that they couldn´t do anything about it and I should contact McAfee directly but they were fully aware of the "problem". And so I did. McAfee confirmed the fact that the services were cancelled one year after the purchase but I didn´t "call" them to cancel the services, reason why they continued charging me. They reimbursed me for the charges made in July 2018 (despite the fact that the first purchase was made in December 2014, no reason whatsoever for them to be charging me in July) but they refused to reimburse the previous charges made in 2016 and 2017 even though the services were no longer being provided. So, I strongly advise people to be aware of McAfee "type of procedures".