Macy's review: On line patio furniture (agio lexington outdoor 5 piece chair set)

I am a retired nurse and grandmother on a restricted budget. I was very excited to purchase patio furniture from Macy’s on September 8. The delivery of my furniture was delayed. Furniture finally arrived November 3, but instead of one table and 4 chairs I only received one table and one chair. On November 17 I was informed by email the rest of my order could not be delivered! I called and was on hold with Adrianna, who was professional and tried to be helpful, for one hour and 10 minutes. She informed me the most discount I could receive was 10% if I wanted to purchase another patio set, I could have my patio furniture returned, or I would try to speak with a manager. After the long wait the manager was not available. The following day, November 18, after waiting on hold 40 minutes I spoke to the manager Gina. I was informed even though Macy’s has my patio furniture advertised on line for a “Black Friday Special” it is not available on the West coast but there were 3 available in the Chicago area, she might be able to get them the beginning of the new year. This was not acceptable. Isn’t this “Bait and Switch”?” Gina also said instead of the 10% discount she would be able to increase the discount to 12%. The amount was not great in my opinion. By this time I was very upset and Gina was becoming loud and unprofessional. She could have cared less if I, the customer, was happy with the outcome of the phone call….and I was not. I needed to make Macy’s aware of my very unpleasant shopping experience.

I still do not have my money back that I have paid for the patio furniture. And, I have to wait until the 25th for them to pick up the one chair and the table which angers me.