Macy's

I paid off my account ($72.82) in July 2015. You can imagine my shock when I received a $2.00 charge in August! I tried calling the number on my bill to no avail...no one is ever available to take the calls! I then purchased something for $3.32 and because I did not pay the $2 charge, the next bill I received was for $7.32! (the purchase and the $2 charge doubled)! I went to my local Macy's and spoke with 7 different customer service people and not one of them knew what the $2 charge was for. I tried 23 times to call the number listed on the bill and all 23 times got the same message "due to the unusual volume of calls we cannot help you at this time". I then wrote a letter and received a letter back saying "please contact us immediately at the below listed number". Well guess what? That is the same number I have been trying for 4 months now to get through to...I finally gave up and paid the stupid $7.32! I have not and will never again use my Macy's card but guess what? This month I received another bill for $2.00! Someone should report Macy's to the Better Business Bureau!

In April, my wallet was stolen. The thief went to Macy's and tried to use all of my credit cards, bank cards and pre-paid cards. Three of my cards protected me and did not allow the transactions. Macys allowed the thief to charge nearly $800. I contacted them with my police report and they never got back to me. Each time I called I was told to be patient. Now I am getting collections calls and they've added late fees. But whenever I called Macy's they told me not to worry. Now I cannot even get anyone to speak with me in the fraud investigations department and they keep sending me to collections. I am so distraught. It was awful having my wallet, credit cards, money, ids stolen. But now, the cost is close to $1, 000 and I cannot even get a human to help. This is not acceptable.

Unauthorized Credit Card charges. From Oct 3rd, 2015 to present I keep getting unauthorized charges on my credit card. I called to ask to speak with the fraud department; however, I kept getting passed around. Now the charges have sky rocketed to almost 2500.00. I call on the phone and I'm not even able to speak with a customer representative. I reported my card stolen along with driver's license and the whole bit; however, no one has contacted me about the fraudulent charges and I don't know who to contact at this point. It seems Macy's is their own world and have no repurcussions! I have now added it to the Identity Theft report filed with the police department.

I ordered furniture for a room that I was in the process of reflooring. The delivery guy told me not to worry, just call when I was ready and someone would come back out and assemble it. First rep I spoke to said no, we don't do that. Second rep said we do, but you have to call within 2 weeks. Last manager I spoke to said they were both wrong. Also, he would not give me the name of his manager. He said it was my fault for waiting 40 days. Sorry, next time I will cancel my vacation and try not to end up with a cast on my leg from a muscle tear so I call Macys in time.

On Sept. of 2015 I received a letter from a collections agency stating that I owed Macy's $200.93. I called them and asked for the details and reason for sending my account to a collections agency. They said that I was late on paying on my account. I explained that I paid off my account in Feb 2015 and had not used my card. I checked with Experian and found out that my perfect credit score of 920 went down to 698 because of a false reporting and screw up of my account. I was completely blindsided. I never received any statements from Macy's during the year. Now I can't get credit because of what they (Illegally) did. I never received any statement in the mail, never received a phone call or email or any contact of any kind stating that I owed them anything. This kind of consumer abuse should be illegal. One should be warned in advance that their credit is going to be ruined if they don't (or can't) pay their due. I don't care about any amount I might owe, as long as they retract the damage to the credit reporting agencies. I am very angry and won't do business with Macy's until this is corrected. They should not be able to get away with practice of ruining customers credit when it is their fault.

I canceled my account in July 2015 after paying in full. In September 2015 I received another bill for $6.00. Apparently a $2.00 "minimum interest charge" in assessed even on a closed account with a zero balance! Really Macy's? You would rather have my $6.00 than my hundreds of dollars of business each year? No wonder Macy's has to close stores. I will never shop there again.

9/16/2015, reservation: [protected], sale check: [protected]

bought a sofa at 9/112015 11:20 AM, my wife told to the sales Representative about a previous bad experience we had with delivery people . he promised it will not happen this time and put a note on his computer to make sure everything will go smooth with this order.
(Yeahh right) . we explained that our time is very precious, and we both work at very demanding jobs. thats why we scheduled a morning delivery for 09.16/2015 between 8:00AM-10:00 AM. left 2 phone numbers.
Actual result: The sofa didn't arrive on the time frame.
Macy's didn't call to tell they are late.

Called customer service twice, waited 15m on the waiting list and another 15m with the agent on the line to hear a lie that the truck had a flat tire (sorry don't buy that) and they are apologize .
Why macy's didn't call to tell they are late ? because our time does not count . when collecting the money everyone is nice, when it is time to provide service its a different symphony.

I wanted to cancel but I was told the sofa already in the truck and if I want I need to call a different number and reschedule ( again hussle that will waist my time)

We didn't born yesterday- we know when we are being BULL$#%.
I wonder if macy's will be satisfied if a customer who is constantly late in paying their payments tell them I apologize for the inconvenient ?

My wife has been working for Macy's for 15 years. She was fired by them
previously. I took her to The New Jersey Department on Civil Rights.
The assigned worker called the store and my wife got her job back
and her back pay. Now Macy's has hired some new managers who are
inexperienced, unprofessional and childish. My wife is the counter manager and they keep harassing her. Especially, her two floor managers. I'm waiting for wife to talk to the manager before I go back
to Civil Rights.

I wanted to warn people that the company Macy’s East Inc is bad company and the owners can easily change the conditions of your agreement with them. I worked for them 2 years and they suddenly changed my salary rate per hour. I found out about several weeks later, when I noticed that my salary became smaller. I asked the managers to help me, but they weren’t interested in helping me. Don’t work for these scammers.

On 8/20/2015, I made a credit card payment via phone to Macy's customer service. I got a confirmation number and now they are telling me that I never made the payment! After 2 hours on the phone with various customer service reps, and then finally with a supervisor, I hope the issue has been resolved. On Monday, we'll see if all has been resolved and that no interest or late payment has been applied to the account. We were told it would be reversed if that happened.

I work at a macy's store and it 's not all that is supposed to be, for one they pay their people below the min wadges and want them to work for peanuts, then they have associates who hide in stock rooms and sleeps and managers know and don't do anything to them. They have associates who work and don't get anything in return but a hard way to go. The pay is not what they say they gonna pay and the managers are rude, the store managers are the worst in this store. So sad that macy's treat they associates like dirt all the full timers and have new associates come in and they treat them like gold. I think some if not all macy's are racist because they treat they employes of afrcan amercian badly it s unfare.

I was interviewed Wednesday, July 15th for a sales associate position at Macy's. I was hired on the spot and signed hiring papers. I was told to come back that Friday for orientation. Upon arrival at my orientation I was told the position I was hired for was given to someone else and that I actually wasn't employed. Then I was interviewed again with the same exact questions I answered earlier that Wednesday. After, I was told I would be called if any positions opened up. In summation, Macy's appears to be incredibly unorganized and completely inconsiderate of potential employees time and energy. I have no further interest in working for this company and will never purchase from them again. Understandably, there's nothing Macy's can do to compensate my time and effort in this frustrating experience. However, I do suggest management not hire on the spot until they are sure the position they are hiring people for is actually available to avoid being unprofessional.

I have been a loyal customer of Macy's for over 10 years, spending an average approximately $2000/ year. On 5/26/15, my home was flooded in Houston. I called in to get a copy of my in-store receipts and they wanted to charge me $3 per statement month unless they received a request from my flood adjuster by fax/mail not e-mail. I refuse to trouble him as he trying to help people and at this time does not have the time to deal with this.
The customer service rep I spoke to was: Janet ID # [protected] (Supervisor). I am disgusted with Macy's lack of empathy and support. I intend to cancel my Macy's Amex which I spend $1000+/ month on and will never shop at Macy's again. I will be sure to share this information with everyone I know. If you are looking for a better experience go to Costco or Lowes - they have been great and on the day of the flood Lowes gave out cleaning supplies to help flood victims.

I opened a Macy's American Express credit card and used the account number from the card to submit payments. Then I started getting collection service calls about my past due payments.
When I explored the issue I found out that the credit card is actually tied to two account, one is for in store purchases and the other is for out of store purchases. Not only is this deceptive, but the account printed on the card is for out of store purchases.
Any payment made to the account printed on the card is credited to the out of store purchases.
On the web site you can see the two accounts, but only the last four digits, which means you can't see what account to send your payment to

I think this is a deceptive practice and is an excuse to charge late penalties and interest charges on the Macy's accounts.

Macy's credit card policy in making payments is VERY misleading and setup to charge their customers late fees even if they believe they are paying more than the minimum payment as listed in their statements. I payed twice the amount indicated on my minimum due on my account prior to the due date to avoid late fees for December as I would be on vacation traveling for the holidays. During my vacation Macy's continuously harassed me with phone calls at least 6 times a day stating that my payment was due. I knew i had payed ahead and logged onto my account and sure enough, I payed twice the amount in November on time. However Macys charged a $25.00 late fee and an additional $50, stating I should have made my december payment at another time so my double payment does not count. This is ludicrous! I called a spoke to a supervisor name VINE at extension 6378 and she stated well that is Macy's policy and I am still responsible for the late fee as well an additional $50. Because of this Macy's increased my Balance by $75.00 although I prepaid Decembers Bill in November's payment. This is a way for Macy's to make additional Money off they customer's along with additional interest. If anyone else has had this experience, I think a class action law suit is in order.

Hi Grisell, I am emailing you regarding my delivery reservation for the couch I purchased. I was contacted several times prior to my delivery date reminding me on my delivery. The day of the delivery the communication was horrible. The delivery window I was notified of was 9:45-11:45. About 10:30 I got a call from the warehouse and was asked if I had heard from the driver yet with the call that that he was on his way I had said no. Then I was told that he was running a bit behind as they left the warehouse about 45 min late. But that he may still be able to make the time window and that I should hear from him soon. At that she dropped off the call.

At about 12:15 I decided to contact customer service because I had noticed when I logged onto the delivery site my time was now showing 11:45-1:45. No one notified me of the time change, no one contacted me, no automated email or phone call. Instead now when the Customer Service person assists me I am told the delivery time is now 2:45. So the two hour window you had been contacting me about for 3 days has now become a 5 hour window.

This is beyond unacceptable. I have since searched the internet for Macy's delivery service and have come to realize the reviews are HORRIBLE. I only wish I new this prior to purchasing anything from this store as I would not have.

I am being charged $200 for a delivery fee that is hours later than what I was told. I wanted a refund of my $200 charge instead all the customer service person could offer was a gift card. While I appreciate his help I find this unacceptable. At this point I am not looking to spend anymore of my money at Macy's, I am looking for you to correct this and refund my Delivery Fee. Macy's should figure out a way to correct their delivery issues and not expect that at two hour window is acceptable to turn it into a 5hour window. I have lost most all of my day off now and expect to be refunded for my compensation in time.

I applied for a Seasonal Administrative Support Team Associate position at Macy's, then was contacted to schedule an interview. As it turned out, the interview process for the position was a classic bait-and-switch. When I arrived for the interview--on time and dressed appropriately--I was told the position I'd applied for had been filled, but, oh, would I be interested in sales? I had no experience whatsoever in sales, and no particular desire to be in sales, so I said, "Frankly, no, " and got up to leave. I had traveled almost an hour to get to the interview site, and I felt I'd wasted my time.

Helpful hints for any Macy's hiring manager who may be reading this, from a professional with six years' previous experience in human resources:

When a position has been filled, best practice is to send an email to candidates who were not selected saying "Thank you for your interest, but the position has been filled, " and cancel the interview BEFORE the candidate spends his or her time and money getting to the interview site.

If the position was never available (or never existed) in the first place, then shame on you! I would expect a company of Macy's size and reputation for reliability to know better than to advertise for positions that don't exist.