Lowe's

Piscataway Lowe's and customercare@lowes.com have the lowest level of service or care for the consumer. Stay away! I made an on-line purchase for store pick-up. I only do this because I don't want to do the self-checkout that these big box stores are forcing us into. By purchasing on-line for in-store pick-up, someone has to be employed to receive the order. Someone has to pick the order. Someone has to ring up the order and take the payment.

Everything was in stock and the order should have been ready in a matter of hours. Instead, I received an email stating that my order was finally ready for pick up 5 days later! I went to the store to get my order and was told "Sorry, it isn't ready - we will have someone go and pick it now". After waiting for a few minutes, I was called back to the desk and was told to go out in the parking lot to get a cart and bring it back in so they could go and pick my order off the shelf and bring it up. REALLY? They screw up the order. They email me to come to the store. They want me to go get a cart? I told them to go screw and went to the local Ace Hardware and got the job done. A human being assisted me with my order and rang me up when I was ready to go.

I emailed customercare@lowes.com and told them up front "do not send me a "Sorry" email. What do you think I got? Sorry, we will use this as a learning experience to help other customers avoid what happened to you. BITE ME LOWE'S!

I am also offended by the lack of cashiers. Self checkout is great for those who might be in a hurry or don't care about people being replaced by technology. I on the other hand prefer to see people earn a living so that they can make a support or supplement their family income. I don't know about you, but I don't work for Lowe's. They don't give me a paycheck to check myself out. They don't give me a discount to pad their Corporate pockets with the profits saved by having you do their work for free. Wake up people!

Shop local. Shop where there is care and customer service. DON'T SHOP LOWE'S!

On May 8, 2018 I had a sales presentation done by store employee Kelsey McTarnaghan which costed me $75.00 She showed what type of tub was available, and vanity. The presentation also included an estimate of what it would cost to have the tub and vanity installed which she and the person who would perform the work come to my house visited my residence in the bathroom.

She contacted me 2 to 3 weeks later to meet with her giving me a detailed sheet of the itemized cost of the parts and labor which was something I was not able to afford

On April 21, 2019 I purchased the parts and have it delivered to my home in which I was going to have my own contractor to do the install.

After coming to do the work, removing the old tub that was there and installed the new one it was discover that the tub sent would not work because the sales person Kelsey McTarraghan gave the wrong part number, the tub was facing the opposite direction from where the drain pipes would be. Also the 3 Piece Bath Accessory Kit tub and Savor Bath Door were delivered with missing parts.

A lot of time and money was lost due to this error, it will take another 2 to 3 weeks to have the correct tub delivered and instead. I have provided the sheet that was given to me by the sales person which shows the incorrect part number.

I spoke to both store managers Jessica M and Andy W and got no response. I am including copies of the transaction documents which includes a parts deal pricing of each of the items that were purchased.

I like to know what can be done. I look forward to hearing from you otherwise I would pursue other options such as legal counsel or Consumer protection assistance.

I can be reached by phone at [protected].

Sincerely,

Anthony Falso

My name and Celia Alcantara on the 10th of this week I bought a washer machine from the Lowes store in Fernandina, and next day two employees came to deliver the machine to my house and caused serious damages to my house. I sent emails with photos to manager Daniel Foster, I went to Lowes to talk to this manager but this guy was at lunch time, I talked to another employee and nobody from this company call me!
I am completely disappointed and waiting answers and repairs of damages in my house.

I purchased a compact refrigerator on 6/10/17. Also purchased a Replacement Plan. The product had a one year manufacturer warranty. The replacement plan clearly states that it starts after the manufacturer warranty ends. Therefore the product should have been covered to 6/10/19. I called on 6/9/19 and am being told my replacement plan expired the same day as the manufacturer warranty, 6/10/18. How is that possible since it clearly states that the replacement plan starts after the manufacturer warranty ends? When talking with any of the people either at service center or Lowe's customer care it does not sound like they even understand how their own plans work. I was told sorry but unfortunately there is nothing we can do. I will never purchase another protection plan through Lowe's and I will make it clear to others that they are a complete rip off!

I bought thetroy bilt 2800 psi gas pw machine 6/21/15. I even bought an extended warranty for 3 years. The machine worked once as we tried it on a couple things. We decided to wait until the fall to use it for the project we bought it for. When we turned it on it didn't work. No water suctioning. We stored it according to all instructions in between the first and attempted second use. I tried to take it back and I was told lowes couldn't take it back because they don't handle repairs. Just give me another possibly if i'd have to pay another warranty fee. I called loews and troy bilt, I was referred to a service provider who would charge me $90 to [censored] the issue and decide if they would cover it, but it was up to troy bilt or lowes. At that point I had read this was happening to everyone. I asked about repair from troy built and they said it would cost me money to get it assessed and that it was most likely storage without even looking at it.
I've emailed their website form with no reply.
I have a receipt, the machine, and the coverage plan for lowes. I want my money back.
I know there is a class action suit being started, i'd like my money back now however.

I ordered a washer and dryer online 6/1/2019. I received an email confirmation that said my order was being processed. Two days later, I received a phone call from John, Mt. Holly store, stating, he does not have the items in his store will have by Thursday 6/6/19, and will deliver by Friday 6/7.

When I didn't get my delivery on Friday, I called the store. After several attempts to speak to someone in appliance regarding my order, I found out the washer and Dryer were never scheduled for delivery. I should have gotten a call or email letting me know the circumstances. I received that one call from John. NO follow up after that.
On Saturday I went to the Sicklerville store near me for help. That person had the same problem I did getting assistance from the Mt. Holly store.
He looked in the computer and saw the items were in the store, but when Cindy from Mt.Holly checked the items were not in the store. She promised to keep checking and get back to me.
I did not have confidence that she would follow through so, I decided to go to THE HOME DEPOT STORE. While parking my car in the Home Depot parking lot Cindy calls. She can't find the items. And suggests I shop at Home Depot.
I found what I wanted at the home Depot store with superior customer service.
I cancelled my online order with Lowe's.
Sincerely,
[protected]@aol.com

I thought we'd try doing business with Lowe's in buying a new washing machine after a couple issues we had with Sears on other appliance purchases. After speaking with a "customer care" person on the phone, I was promised delivery on the following Friday when we knew someone would be home to take delivery and install. Based on that, I ordered the washer. Then they sent an email changing the date to a date no one would be home. I called back and they changed the date again (more promises they didn't keep) to a Sunday when someone would be home. Since the purchase date, Lowe's has changed the delivery date again - now FOUR TIMES. Instead of delivery within 3-7 days, it will have been 16 DAYS since the purchase - provided we don't cancel the order, which we may yet do based on the store manager's call back today who's fulfilling the order. Doesn't inspire any confidence. I recommend avoiding doing any major appliance / delivery business with these people. The company's financial performance has suffered recently so who knows how long they will be around.

Statesville Lowes hired Hefner Construction to install my roof on Saturday May 25th 2019. The company sent 2 guys out to do a 5 or 6 person job. The sit manager never showed up. It took from Saturday May 25th until May 30th to get the job complete. It was calling for storms Saturday night. So think God it didn't rain. Lowes didn't even try to compensate us even though we will cancel our credit cards and take our business elsewhere. So today I cancel the cards.

I feel compelled to share a recent experience with Lowes Home Improvement here in Wilson which will likely be my last visit to any of their stores. We purchased a dishwasher and paid Lowes to install it as well. On the scheduled day of installation no one showed up or called during the appointed time frame. I called Lowes the next day to inform them I would give the installer one more opportunity. On the next scheduled day of installation, the installer called and said he had been at Lowes for more than 30 minutes trying to pick up the dishwasher, but they could not locate it. I told him to just forget it and went to the store with my receipt to get a refund. They told me they could not refund me my money until they located the dishwasher…..do what? You're going to hold me liable for something I never put my hands and that you can't find? From that point it escalated to a more than 2 hour stand-off with me and them. I dealt with a total of 6 different employees explaining the same scenario over and over and getting the same answer, while as many as 8 or more other employees gathered around to gawk. All this occurred at the refund counter. At one point an employee who wasn't even involved in the situation made a statement "Someone better take this guy outside before I get fired" which I took as a verbal threat. Finally after over two hours, the manager (I assume) got involved and assured me I would get a refund by 4 pm, so I made her put it in writing and I left. I also contacted Lowes corporate office and filed a complaint which has fallen on deaf ears.

I have done business with Lowes all my life, and have always had a good experience for the most part, but this incident was more than I can stomach. Lowes seems to have gone in recent years from a company with kind, knowledgeable, friendly employees to just another company with little to no customer service because they seem to think they have no competition.

5/9/2019- My business ordered 3 buildings (special order)the same day. I was directed from customer service to go to Pro services then from there to a cashier. The cashier put in the item numbers and one building was showing at a considerable lower price. I made her aware and she called a man from pro services to look at it and everything was said to be correct. The cashier rang me out and later realized she missed a building and we did a second transaction. (No biggie).
I went back to check on two of the buildings that were supposed to be in on 5/19. This is where the issue comes in. The order was showing deleted by manufact.
I spent two hours with two of my employees on the clock, trying to sort out that the buildings I had already paid for ten days earlier were sold to me wrong.
I ordered a 4th building about an hour later by calling in to the store and speaking with a lawn/garden person. Gave them the same item number and more than one person confirmed that it was correct.
Supposedly the buildings item number was not relevant at the Sylva, NC store #2257. This was my fault because I went to a cashier as directed. The associate did not want to honor the purchase as it was sold to me. Wanted me to take a refund and go to another store 25 miles away to purchase the same building at $500 more each. After 2 hours + of waiting, and basically feeding the solution to the associate, the buildings were being brought from another store. I feel like this shouldn't have interrupted my work time and the blame shouldn't have in any way be directed toward me. Honestly once the error was realized the associated should have had the knowledge to correct the issue and made sure I would have the product on time and called me to confirm that it was all taken care of.
This is the second complaint I have written on this store out of literally hundreds of times shopping here. 80-90% of time (no exaggeration) having some type of issue or product problems. I asked if the store could just get its act together and no need to be contacted. A day later and for 3-4 days to follow I received multiple calls a day from Lowes. Really! Where does the disappointment with Lowe's in Sylva end.

I would be carful prior to starting business with the Lowes's installation department. My fence installation took 9 months and the entire time I had to continue contacting the store due to their limited communication in efforts to have this job completed. The installation department and management struggled due to their limited knowledge on the installation services being completed but felt their opinion on the workmanship should suffice. I was told by the installer they sent to my home that he had "no way of measuring" to ensure the fence and gate were placed in a straight line. When panels were jaded from the installer cutting them I was told this was "just what happens". When I reached out for support I had to spend numerous hours on the phone with customer service. The competitors nearby offer relatively similar prices which make the limited savings not worth the headache in the end. I would also beware if you are a single woman, they will try to manipulate this to their advantage to get away with doing a poor job. I have a fence now, but it appears uneven, crooked, like it's been pieced together with used parts, and patched up due to substandard workmanship leaving uncertainty as to whether or not it will remain standing for even an entire year.If you enjoy a challenge when you spend your money on a service that involves you to have to be diligent for 9 months to ensure the work is completed just to have them refuse to ensure your satisfaction, give Lowes store #1067 a try. I wouldn't recommend wasting your time calling the Lowes Customer Care line - they were not helpful.

Lowe's sells probably thousands of items that are wholly or partly dependent on hook-up to a water source to operate. A manager at Lowe's-Nanaimo told me today that it would be a violation of Lowe's policy if he were to refund my cost for a replacement kitchen sink sprayer head because the sprayer was "used."

Yes, I'd installed the sprayer, and it leaked from the connection between the head and hose. That didn't matter. My only recourse, I was told, was to deal with the manufacturer, a wholly impractical solution. I asked the manager how Lowe's customers are supposed to determine whether a water flow-dependent item is defective or even acceptable without installing it (which would render it USED and hence non-returnable, per Lowe's)? I got no answer.

So: In effect, though Lowe's doesn't say so, anything you buy there that will necessarily be hooked up to a water supply to operate is NON-RETURNABLE under any circumstance, because once a drop of water runs through it--which of course is the only way to determine whether the item is defective and acceptable--the item is USED by Lowe's definition and therefore non-returnable.

Lesson learned--just glad I didn't buy a toilet that turned out to be defective or unacceptable. I can see myself boxing up and lugging a toilet to the post office to be shipped back to the manufacturer, which would be Lowe's only allowable recourse.

I'd purchased a toilet refill valve on the same trip to Lowe's when I bought the sink sprayer. Fortunately I'd not gotten around to installing the refill valve or even opening the box. When I got home after the sink sprayer argument with the Lowe's-Nanaimo manager, I took the refill valve right back to Lowe's and returned it for refund explaining of course that I was unwilling to accept the risk that it might be defective and then my only recourse would be to attempt to return it to the manufacturer.

I had a fence installed for my birthday, Oct. 2018 spent well over $3500. Needless to say NIGTHMARE! The company Lowes contracted did a horrible job. Every month thereafter I've made calls for something; such as, planks not nailed down properly, gate fell off, privacy fence too much spacing. Horrible Experience! Needless to say, I contacted another company before giving Lowes a chance to fix the problem. Well they sent another contractor who I will say was more knowledgeable, however, there were additional hardware that was required. Instead of Lowes appeasing me the consumer with a courtesy of supplying these items cost of $50 or less, after all I have been through, they said I am responsible for purchasing any additional items. It's now well over 6 months and I am still awaiting the proper completion of the fence without missing any payments even though I am not satisfied. POOR CUSTOMER SERVICE and I WOULD NEVER RECOMMEND THEM FOR ANY INSTALL JOBS EVER!

Very Unsatisfied Consumer,
Ms. Shalonda

I really wish someone would call me and let me know what happened to my rebate it was supposed be $75 I believe for each appliance or in-store credit of $150 and I have yet to receive it my number is [protected] for the name is alice ryan very disappointed, after purchasing the first washer it worked for three days and went dead they brought out me a new one and they sent me a six dollar refund for what I don't know it because it was in exchange for an exactly same one. My address is 1809 s. 25th to come wa 98405, I sent my mail in rebate. And never receive my in-store credit

We have explained that we were tired of being inconvenienced and we requested several times for this matter to be handled by the Corporate office. Please see attached.

It has been over 9 months since we started this project and it's still not finished.
1. The original cabinets were defective. We had you and the actual manufacturer show up to our house to inspect their merchandise. They told us that everything was fine. I pointed out a hole in the bottom of the cabinet and he said "it was done by design". We were given a touch up pen and a wax crayon to fix this ourselves. Very insulting.
2. You tried to correct the situation by having some of the cabinets replaced. The first partial replacement shipment we received was incomplete. Had to schedule to be picked up and delivered to Lowe's until the order was complete.
3. The second partial shipment was defective and returned to Lowe's by the installer who was kind enough to help us out on a Saturday. Otherwise, they probably would have stayed there until Lowe's would be available to pick them up.

What do we understand from all of this? That tells us that the problem is either poor quality merchandise or poor quality handling of the merchandise. Either way, we are not getting what we have paid for. We do not appreciate having to take time away from work only to be delivered defective merchandise.

What options other than replacement of the cabinets can you offer?

Please contact us

I called Lowes because my mower battery would not hold a charge. I was told to bring the mower and the battery in for replacement of battery or whole new mower, whichever they had to do if they didn't have a battery in stock. I had my son load it up and I took it in to the store. Once there I was told my son didn't purchase the extended 3 year warranty but they saw where it was charged on his my Lowes credit card. They refused to honor the "no hassle return " policy. This mower isn't even a year old but I've had it past the 90 day period. No where in the return policy does it say anything about 90 day returns. I had to buy another battery which was $86.00. What the heck! And to make matters worse the new battery only worked for 5 minutes! Completely frustrated with Lowes right now.

I (Robert Fuller ) work for Pitt Properties help llc. Owner Paula Breuer submitted an oline order to the Robinson Township Lowe's ( Store # 1200 ) . the date that the order was submitted on May 2nd 2019 at 10:12 am. i told the owner that i would be stopping by the Robinson store around 7:00 am on May 3rd 2019. at the pick up desk, Female employee Arizona state that she had the order, but it was not ready. i stated that we were here to pick the order up. again she stated that the order was not ready, that she would email us when it is ready. again i stated that we have to drive far that where we work is not close, that we need the order. she said " its ready when its ready ". in the 20 plus years of picking up orders at these stores i have never been treated this rude by an employee of Lowe's Home Improvement. She made no attempt to call anyone. or seem to care that we had to travel far . that we would need the order. We would have waited if she made an attempt to resolve the issue. i am not sure of the policies of online orders. but if i was wrong, she should of educated me on how the policy works. not have a bad attitude. people like her, should not be in customer service... p.s. The Owner of Pitt Properties Help llc filed an complaint online on May 3rd 2019. she received a message that the order was cancelled on May 2nd 2019. then how does this employee have an order ? The owner received no message prior to the pickup that the order was cancelled...

Things not done right

1) Lack of doing mitered waterfall edges for entire bath

2) bath extends into shower an extra inch beyond the notch in vicostone

3) shower door transition vertical was specifically removed and should never have been produced and definitely not installed. Need it removed and refunded.

4) shower seat was ordered as half bullnose edge and inexplicably changed without our authorization to eased edge.

5) Response from lowes was that the person on site had permission to make all said changes. Only the client was also an AIA architect and was in charge of everything. The contractor was there to let in and point to the right area and all design decisions were to be made by client (us). However when we said this they said we gave permission for the person on site to make decisions. We asked when we did this and they could not find the form that said that. We later found out (and have a copy of) the form we were supposed to sign that would have given this permission. Had we seen and signed that form, we would have realized that Lowe's had no intention of working with us from a distance, that we had to be on site or else they would assume this. However our contractor did not have the knowledge and in fact, when asked about things specifically deferred to us. yet we were never called or contacted at the time or after.

6) According to the contract we signed, the installation is not complete until the client approves it by signing a COC - certificate of completion form. We never signed it and when we asked for a copy we were shown a form that was signed by the INSTALLER saying it was not signed. So if we did not sign that it was installed correctly, and we complained about the installation, this should not have been considered a proper installation.

Remediation: We want the problems above fixed or be refunded for the full amount we paid for these services that were not performed right.