CB Retail Stores Lidl Digital International falsely accused of damaging stock item for gain

Lidl Digital International review: falsely accused of damaging stock item for gain

theonlygee of GB

Sep 19, 2019 7:22 pm EDT

Verified customer

Visited Lidl's Port Talbot store to purchase a long reach hedge trimmer. Found only one was left on display, which had been opened, parts removed and put back incorrectly, and the packing box was torn right across the top.

Not wanting that item in case damaged or parts missing, took to the checkout and showed the operator the torn box, and inquired if any more were in stock. Not being sure, he called a manageress on his system. When she arrived, I showed her the damage and inquired if any more were in stock, and she replied that there weren't. As I needed the item, I inquired if I could have a small discount due to the damage on the box, and because it had been opened etc. She refused this insisting that the item was new, and it was up to me whether I wanted to buy it or not.

She subsequently then stated, a number of times in front of customers and staff member that she had seen me rip the box in any case (suggesting I did it to get a reduced price).

Appalled at this totally false allegation, I later made a complaint to Lidl Customer Services (CS), and was told it would be looked into, and dealt with within 14 days. After 14 days had heard nothing, phoned CS again, who apologised, saying that the as regional manager had tried to contact me but didn't have my phone number. CS persuaded me to give them additional time to deal with the complaint, and I agreed to another seven days. I provided my phone number to enable the regional manager to get in touch with me.

Over a week later, again still not heard anything, and phoned CS again, who again apologised. They said they would contact the regional office to ask them to phone me the following day to discuss the outcome/progress of my complaint. At the end of the following day, again still not heard anything, so am instigating a legal action against the manageress for defamation and stress caused. I initially advised CS that I would be satisfied, as a resolve, to receive a written and verbal apology from the manageress.

I only know the first name (Nicola) of the manageress, from her ID tag, and ideally will need her surname for my claim to be delivered. However, CS will not disclose her surname to me. The claim can still be delivered, but easier if the recipient's full name is known.

After the initial encounter in the store with the manageress, I did later purchase the item with the torn box etc, as I needed the garden tool, and also to use in evidence, in case the matter went to court.

Two points come to mind in this case...

1.
I showed a check-out staff member the torn box etc before the manageress was called

2.
If the manageress seen me tear the box, as claimed, it must have been before I took it to the checkout, and so why didn't she approach me about it then, ie. on seeing a customer deliberately damaging a store item. Also, why she didn't alert store security. The answers will come to light in court.

View 0 more photos

Read the complaint... I was ready to accept an apology, not a monetary settlement. My court action will also ask for an apology as a settlement. If you can't leave intelligent and mature comments, please go elsewhere to be a nuisance.

Lidl Digital International - Inexistent offers 2

Lidl Digital International - Expired Food & Toiletries

Lidl Digital International - overcharging

Lidl Digital International - Return of boots

Lidl Digital International - Offer availability

View all Lidl Digital International reviews and complaints

0 comments

Add a comment

Lidl Digital International contacts

Lidl Digital International phone numbers

1800 201 080
1800 201 080

Click up if you have successfully reached Lidl Digital International by calling 1800 201 080 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling 1800 201 080 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling 1800 201 080 phone number 0 0 users reported that they have UNsuccessfully reached Lidl Digital International by calling 1800 201 080 phone number

Ireland

+49 800 435 3361
+49 800 435 3361

Click up if you have successfully reached Lidl Digital International by calling +49 800 435 3361 phone number 1 1 users reported that they have successfully reached Lidl Digital International by calling +49 800 435 3361 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling +49 800 435 3361 phone number 0 0 users reported that they have UNsuccessfully reached Lidl Digital International by calling +49 800 435 3361 phone number

100%
Confidence score

Germany

+1 (844) 747-5435
+1 (844) 747-5435

Click up if you have successfully reached Lidl Digital International by calling +1 (844) 747-5435 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling +1 (844) 747-5435 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling +1 (844) 747-5435 phone number 0 0 users reported that they have UNsuccessfully reached Lidl Digital International by calling +1 (844) 747-5435 phone number

United States

+44 800 977 7766
+44 800 977 7766

Click up if you have successfully reached Lidl Digital International by calling +44 800 977 7766 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling +44 800 977 7766 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling +44 800 977 7766 phone number 1 1 users reported that they have UNsuccessfully reached Lidl Digital International by calling +44 800 977 7766 phone number

United Kingdom

+43 800 500 810
+43 800 500 810

Click up if you have successfully reached Lidl Digital International by calling +43 800 500 810 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling +43 800 500 810 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling +43 800 500 810 phone number 0 0 users reported that they have UNsuccessfully reached Lidl Digital International by calling +43 800 500 810 phone number

Austria

+32 80 073 520
+32 80 073 520

Click up if you have successfully reached Lidl Digital International by calling +32 80 073 520 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling +32 80 073 520 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling +32 80 073 520 phone number 0 0 users reported that they have UNsuccessfully reached Lidl Digital International by calling +32 80 073 520 phone number

Belgium

+359 80 014 141
+359 80 014 141

Click up if you have successfully reached Lidl Digital International by calling +359 80 014 141 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling +359 80 014 141 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling +359 80 014 141 phone number 1 1 users reported that they have UNsuccessfully reached Lidl Digital International by calling +359 80 014 141 phone number

Bulgaria

+385 800 200 220
+385 800 200 220

Click up if you have successfully reached Lidl Digital International by calling +385 800 200 220 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling +385 800 200 220 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling +385 800 200 220 phone number 0 0 users reported that they have UNsuccessfully reached Lidl Digital International by calling +385 800 200 220 phone number

Croatia

+357 80 094 404
+357 80 094 404

Click up if you have successfully reached Lidl Digital International by calling +357 80 094 404 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling +357 80 094 404 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling +357 80 094 404 phone number 0 0 users reported that they have UNsuccessfully reached Lidl Digital International by calling +357 80 094 404 phone number

Cyprus

+420 800 115 435
+420 800 115 435

Click up if you have successfully reached Lidl Digital International by calling +420 800 115 435 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling +420 800 115 435 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling +420 800 115 435 phone number 0 0 users reported that they have UNsuccessfully reached Lidl Digital International by calling +420 800 115 435 phone number

Czech Republic

+45 80 702 702
+45 80 702 702

Click up if you have successfully reached Lidl Digital International by calling +45 80 702 702 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling +45 80 702 702 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling +45 80 702 702 phone number 0 0 users reported that they have UNsuccessfully reached Lidl Digital International by calling +45 80 702 702 phone number

Denmark

+358 80 005 435
+358 80 005 435

Click up if you have successfully reached Lidl Digital International by calling +358 80 005 435 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling +358 80 005 435 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling +358 80 005 435 phone number 0 0 users reported that they have UNsuccessfully reached Lidl Digital International by calling +358 80 005 435 phone number

Finland

+33 800 900 343
+33 800 900 343

Click up if you have successfully reached Lidl Digital International by calling +33 800 900 343 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling +33 800 900 343 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling +33 800 900 343 phone number 0 0 users reported that they have UNsuccessfully reached Lidl Digital International by calling +33 800 900 343 phone number

France

+30 800 111 3333
+30 800 111 3333

Click up if you have successfully reached Lidl Digital International by calling +30 800 111 3333 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling +30 800 111 3333 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling +30 800 111 3333 phone number 0 0 users reported that they have UNsuccessfully reached Lidl Digital International by calling +30 800 111 3333 phone number

Greece

+36 80 020 534
+36 80 020 534

Click up if you have successfully reached Lidl Digital International by calling +36 80 020 534 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling +36 80 020 534 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling +36 80 020 534 phone number 0 0 users reported that they have UNsuccessfully reached Lidl Digital International by calling +36 80 020 534 phone number

Hungary

+39 800 480 048
+39 800 480 048

Click up if you have successfully reached Lidl Digital International by calling +39 800 480 048 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling +39 800 480 048 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling +39 800 480 048 phone number 0 0 users reported that they have UNsuccessfully reached Lidl Digital International by calling +39 800 480 048 phone number

Italy

+370 880 010 011
+370 880 010 011

Click up if you have successfully reached Lidl Digital International by calling +370 880 010 011 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling +370 880 010 011 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling +370 880 010 011 phone number 0 0 users reported that they have UNsuccessfully reached Lidl Digital International by calling +370 880 010 011 phone number

Lithuania

+352 80 028 634
+352 80 028 634

Click up if you have successfully reached Lidl Digital International by calling +352 80 028 634 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling +352 80 028 634 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling +352 80 028 634 phone number 0 0 users reported that they have UNsuccessfully reached Lidl Digital International by calling +352 80 028 634 phone number

Luxembourg

+356 80 062 777
+356 80 062 777

Click up if you have successfully reached Lidl Digital International by calling +356 80 062 777 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling +356 80 062 777 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling +356 80 062 777 phone number 0 0 users reported that they have UNsuccessfully reached Lidl Digital International by calling +356 80 062 777 phone number

Malta

+31 207 095 039
+31 207 095 039

Click up if you have successfully reached Lidl Digital International by calling +31 207 095 039 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling +31 207 095 039 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling +31 207 095 039 phone number 0 0 users reported that they have UNsuccessfully reached Lidl Digital International by calling +31 207 095 039 phone number

Netherlands

+48 800 012 071
+48 800 012 071

Click up if you have successfully reached Lidl Digital International by calling +48 800 012 071 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling +48 800 012 071 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling +48 800 012 071 phone number 0 0 users reported that they have UNsuccessfully reached Lidl Digital International by calling +48 800 012 071 phone number

Poland

+351 800 025 025
+351 800 025 025

Click up if you have successfully reached Lidl Digital International by calling +351 800 025 025 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling +351 800 025 025 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling +351 800 025 025 phone number 0 0 users reported that they have UNsuccessfully reached Lidl Digital International by calling +351 800 025 025 phone number

Portugal

+40 800 896 622
+40 800 896 622

Click up if you have successfully reached Lidl Digital International by calling +40 800 896 622 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling +40 800 896 622 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling +40 800 896 622 phone number 0 0 users reported that they have UNsuccessfully reached Lidl Digital International by calling +40 800 896 622 phone number

Romania

+381 800 300 199
+381 800 300 199

Click up if you have successfully reached Lidl Digital International by calling +381 800 300 199 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling +381 800 300 199 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling +381 800 300 199 phone number 0 0 users reported that they have UNsuccessfully reached Lidl Digital International by calling +381 800 300 199 phone number

Serbia

+421 800 005 095
+421 800 005 095

Click up if you have successfully reached Lidl Digital International by calling +421 800 005 095 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling +421 800 005 095 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling +421 800 005 095 phone number 0 0 users reported that they have UNsuccessfully reached Lidl Digital International by calling +421 800 005 095 phone number

Slovakia

+386 807 060
+386 807 060

Click up if you have successfully reached Lidl Digital International by calling +386 807 060 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling +386 807 060 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling +386 807 060 phone number 1 1 users reported that they have UNsuccessfully reached Lidl Digital International by calling +386 807 060 phone number

Slovenia

+34 900 958 311
+34 900 958 311

Click up if you have successfully reached Lidl Digital International by calling +34 900 958 311 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling +34 900 958 311 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling +34 900 958 311 phone number 0 0 users reported that they have UNsuccessfully reached Lidl Digital International by calling +34 900 958 311 phone number

Spain & Canaries

+46 201 908 070
+46 201 908 070

Click up if you have successfully reached Lidl Digital International by calling +46 201 908 070 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling +46 201 908 070 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling +46 201 908 070 phone number 0 0 users reported that they have UNsuccessfully reached Lidl Digital International by calling +46 201 908 070 phone number

Sweden

+41 800 857 000
+41 800 857 000

Click up if you have successfully reached Lidl Digital International by calling +41 800 857 000 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling +41 800 857 000 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling +41 800 857 000 phone number 0 0 users reported that they have UNsuccessfully reached Lidl Digital International by calling +41 800 857 000 phone number

Switzerland

+852 38 403 600
+852 38 403 600

Click up if you have successfully reached Lidl Digital International by calling +852 38 403 600 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling +852 38 403 600 phone number Click down if you have unsuccessfully reached Lidl Digital International by calling +852 38 403 600 phone number 0 0 users reported that they have UNsuccessfully reached Lidl Digital International by calling +852 38 403 600 phone number

Hong Kong

More phone numbers