KIA Motors

My name is Miranda Gallegos I own a 2012 KIA Sorento Vin # 5xyktca65cg233388 I'm waiting on a reimbursement check from consumer affairs. It's been 5 weeks they keep giving me the run around Everytime I call. I never get a straight answer from consumer affairs. Ive lost alot of money due to this whole situation. You can contact me at [protected]. I'm not sure what else to do.

I went to moti nagar Kia motors to check the car.
I waited there for almost 1.5 hours where the ACs were not working, no water in the premises. Made me wait for 1.5 hours and there was no one to entertain us .
The manager whose name is Baljinder- [protected] was very rude and did not give us any sort of brochure to us.
Please look into the matter because this is not the way to talk to their customers .
I am too disappointed by this service .

I purchased a 2018 Kia Cerato from SVM Kia Roseville and took delivery of it on 2 September 2018, the registered No of the vehicle is CR*51*KO .

I took the vehicle back to Kia 14.8.19 for the 12 month 15000kl service. I advised them on booking it in of the problem I was having with factory fitted GPS system in so far as the system was out of date from the date I purchased it and cited examples of how I was using approaching a set of lights which I knew had been in place/existence for over 2-3 years but the GPS advised to take the second exit. Other examples of where the system advised me to turn right but again from my own knowledge I knew that was wrong as the street was one way.

It was obvious to me over the first 11 months I had the vehicle the GPS system was hopelessly out of date. I left this issue to have rectified on 1st service which was done on 14/8/19. On booking the car in I raised this issue with Eliza Brown of Kia and she advised me that GPS updates could not be done unless I paid $300.00.

I found this was very strange for such a policy to be in force via Kia Australia, I complained to her about this and she advised to put my complaint in writing to Kia Australia. I am sure that if the GPS system installed in your vehicles sold, it should be updated for at least the 1st service without charge to the customer.

Sincerely
Ray Bowles
[protected] or ray.[protected]@optusnet, com.au

2015 Kia reo 1.6 wen got the car didnt have it a week check engin light came on took it back to the dealer where we bought it they said the coumputer needed reset, they said they reset the coumputer . Didnt help ever time the humity changes the light comes on or goes off. now it is going threw 1 1/2 quarts of oil a week. fnis is the worst car we have ever had.this car should have been recalled.

I have prebooked Seltos HTX IVT 1.5 Petrol with your dealer Allied Motors, Sector I, noida, Uttar pradesh (Booking id B201900621) on 12/8/2019. The dealer is not responding properly and not professional at all. I would like to know when my car will be delivered. The sales staff are very unprofessional and non responsive. They themselves are not aware of the features of the product they are selling.

On 2014 we bough a 2013 KIA Sorrento SX from Halleen Kia near Cleveland Ohio. When we bough the Sorrento it had 4, 500 miles because it was a "Demo" model. We were assure that the vehicle extended warranty will go to 104, 500 because we bought it as a new unit with these many miles. We love our vehicle, we took it in many family trips. This year when the unit was approaching 100, 000 miles we start having issues, at this point the dealer informed us that the warranty will no extend after 100, 000 miles. We where disappointed but is no way to argue with the dealer. When the Sorrento passed 105, 000 miles the engine start running hot. We took it to our local repair shop that recommended replacing the radiator, we did. Still was running hot, we replace the thermostat. still same. Then we got informed that the Sorento had the symptoms of a damage head gasket. We took it to our main mechanic that after some diagnostics informed us that they would not recommend replacing the head gasket but we should replace the complete engine. We contacted Halleen Kia and were told that they would not do anything unless they had the car at their shop. We paid to take it to their shop last week. On Friday my wife got a call from the Service Manager and was told the first from the vehicle condition and engine condition that maintenance was not an issue, that he would get with the powers to be at KIA and see what they can arrange to help. Today we got a call and were told that KIA motors and Halleen KIA will not do anything for us. They will not replace the head gasket and the only recommendation is to replace the engine at our cost. We paid over $35, 000 for this vehicle and it did not last not even 5 years. This amount is not much to you but to us is a lot. We are a small business owner and we have a 2011 KIA soul rap with our company logos. For the most part we had very happy with the quality but now, I am concern. Like my communication with the Local dealer I think that you have bigger fish to fry and my call for help will go into deaf ears. Either way I think that if you do not hear from customers and their concern on the quality of you product you will find yourself in the group of car companies that are related with poor quality like YUGO, Dodge, etc. I will see if you will respond to my email.

Regards,

Pedro J. Barnes
[protected]@frontier.com
[protected]

I have booked Seltos even before its launch on 22 aug,
The executive who took my booking have been ignoring my requests for a proper test drive. He has been insisting me to come to the showroom at Celica motors Salt lake kolkata, for a short drive, not even a proper test drive.
Finally he assured me for a test drive on 2 nd aug .
I waited the whole day. In the evening when I asked him the reason for keeping me waiting, he started giving me lame excuses, that he couldnt go through the schedule for test drive as he was busy the whole day. Also he was not in a position to tell the next possible date.
In the meanwhile I found him quite arrogant and bluntly told me that I am free to complain anywhere for his misbehaviours.

I hope the company will not sit silently on this issue as the concerned person needs more training in terms of dealing with his customers.
Also the steps taken by kia should make him repent for his misadventures.

Sales person name -- Mr Sami Akhtar
Dealer -- Celica Kia, Salt lake, kolkata

My Name is Virmohan Singh. Mobile number is +91 [protected]. I was delivered Petrol manual transmission Kia Seltos on 26th August 2019 HTK+.
I had paid for the basic kit at the time of delivery.
Today is the 03rd of September and still no kit. And showroom representatives have been lying and now ignoring me for the past few days. Shame on Kia Allied Motors. You have just entered Indian market and the customer service you are giving is hopeless. I am totally disappointed in making this decision. A really bad one. I have all the proof and call recordings which I will be sending to your head office in Gurugram India today from my office.

I am leasing a KIA Sedona minivan made 2016. I bought car in 2017, Murch. Its almost 3 years and I had no complaints until recently. Car start losing power during driving. I stop at KIA Liberty in Mahwah NJ to find out what is wrong. After review I been told that my engine is sludge because I didn't change oil and according to KIAs law they can not repair car under warranty. I told them that as I remember I change oil 2 or 3 times during 2.5 year period. They request prove which I didn't have. So I took my car back and start driving to some shops which I believe can have of record of me changing an oil. Finally I got a service that had 3 records of my car being for oil change. One for 16000, one for 23000 and one for 28000. I came ti KIA with those records but warranty engine replacement was refused based on no record for car between 0 and 16000 miles. I told representative that maybe I did but can not find a service shop who perform a service. But even I forgot to change oil at first 16000 miles it couldn't damage an engine in my opinion because car was driven during summer 2017 and then 2.5 years without any problem and I was very happy with car performance. I am 72 years old and I am retired . This car is my lifesaver. I can't afford to spend $7000 to engine repair because KIA refused to warranty repair this car which in my opinion is not my fault . I don't know what made my engine sludge but I know for sure it is not my fault. I writing this letter to you hoping that you are reasonable Company and will help me to solve that problem. If you need talk to me and if you have any question you can reach me at [protected] or e-mail me at [protected]@gmail.com.
Best regards,
Vadim Ploshchansky
197 St. Nicholas Ave., Hillsdale, NJ 07642

I drive a kia sportage novus auto year 2008.
Problems:
1. For almost 2 years now my car's sport mode is not functioning, no spare part available anywhere.. I would like to buy a replacement gear knob assembly even if I have to order from korea.. For a right drive kia sportage!
2. I need to buy the original kia sportage 2008 side steps.. Mine broken! Also not available locally... Pls. Help me out!

Nawawi of shah alam, malaysia.

Hello. I bought my car Nov 2016. It has a problem around engine to oil. So service center ordered a part of it 8/3/2019. I am still waiting it. But the officer told me it will arrive 9/1/2019. Actually, they told it was supposed to arrive on 8/21/2019. They keep telling me that the part is out of country. To be honest, I could not understand why it takes too long. The service center is Matthew's Auto Kia in Binghamton in NY. The phone no is [protected]. The problem is I tried to complain this problem to Kia in person, but I called 8003334542 which is only for road service. I could not find any number for car problems. As a matter of fact, I want to know how long it takes to transfer the part from factory. I also have another car and it is easy to connect to complaing center when I have problem. However, Kia is not. Can you please verify it for me and let me know? My phone no is [protected]. Kyoungae Lee. If you need to talk with me, call me 8 to 12 in morning.

I owned a 2015 kia soul and in febuary my engine went. I went to a kia dealer in oakdale new york and they didnt say anything about kia having a problem with engine problems.in beginning of april I received a recall for this same issue and also the cadiliac converter is also a recall. Back at 90, 000 thousand miles I brought the same kia in to get the converter fixed at kia in rockville centre long island which was covered under warranty. So car had problems back then when engine went I had 121, 000 thousand miles on car. My complaint is that I had to go out and buy a new car which at the time I didnt feel ready to buy another kia. So I went out and bought a honda crv had to put down 4200.00 in cash and I still owned 3199.00 on my kia that the new dealer put into my loan. So I m looking for reibusment for all of this I feel if this would of happened a month later I wouldnt have this problem and I would be still driving a kia. I had to use my savings to get the new car.
My case number that I have been speaking to some of kia employees is [protected]
My number is [protected]
John pulos
444 broadway
Massapequa park ny 11762

I have a KIA Sportage 2012 model, recently the fuel was leaking when i pump full tank. After sending to Kia Service Centre for checking and notice that the Fuel Tank Retainer was broken. They couldn't find the spare part that fit the it. The service centre informed that KIA change the fuel tank due to the defective issue for prior 2012 model. They even inform customer and take responsible at all. This is dangerous and i can even smell the gasoline when driving the car. Why you know the issue and ever ask the existing customer to change this defective part. Now they couldn't find any retainer/cover for my Sportage 2012 model. Can you advise?

I love my kia I own two one optima and the other cadenzia. Driving today I received an error message on my radio screen., it was in korean. Not, being able to read korean, I just want to know what is the message say.

Send reply to [protected]@aol.com
Cell# [protected]
James l. Haughey

Ps
I submitted the photos of the warning ⚠️, I thought they were attached, sorry.

I bought my vehicle Nov 2017. I went to Cartown KIA certain I would leave with a vehicle. That's what their ads said. My car barely made it to the dealership. Transmission had went out completely. Being a single mom, in a place where I have no one to help me, I had to do something and quick. So I went to Cartown KIA and explained the situation, explained what I needed and my budget. The salesmen stated they had something just right for me. So they presented me with this 2012 Sorento that they stated had nothing wrong with it besides the obvious ripped up seats. I was already very distraught and the salesman said he had been trying to get rid of it. Said his wife had been driving it so it's definitely ok. The vehicle was very trashy on the inside. The financial guy was very pushy and acted very irritated while I was trying to figure out the financials. I felt rushed. I felt like this wasn't a big deal to them. It was to me. I didn't have dependable transportation. Now, i'm going to have a car payment on my already tight budget. It was a big deal. Buying a car is a big deal. After we worked out payment they cleaned the vehicle for a couple of hours. They offered me a warranty that was to be paid separate every month. I didn't realize that was my only warranty. After a couple of months I had to cancel the extra warranty because I was struggling financially. I mean, if nothing was wrong with it, I should have been ok, right? Well, my first oil change, Valvoline told me I was low on oil. Every oil change was low on oil after that. So I asked KIA about it and they did an oil analysis on it. It is burning oil. I need a new engine. Well, they started working on the process. The guy working on it was very nice. Then he came up to me and asked why I wasn't listed as the owner of the vehicle. I was clueless. Then proceeded to tell me that since I was the second owner of the vehicle I don't qualify for an engine since it wasn't a certified pre-owned vehicle. I had already had the vehicle in earlier for a recall on the knock detection system. So if my engine was knocking I would definitely qualify for a new engine. I was not aware, during all the chaos of buying this vehicle, that it was not certified pre-owned. I am led to believe that KIA knew this vehicle was burning oil and was desperate to sell it. Then here I am, a desperate female, single mom, with no help or guidance comes in there with a car that barely got there. So every since the oil analysis, I have been putting oil in my engine every weekend and stopping on long trips to replenish the oil. This is no way to live. I have to travel. My parents are in Texas, I'm in Kentucky. My son is now 4 hrs away. I have to travel to watch him compete. I don't have money to spare. I'm struggling. I should not have this extra stress. I'm a 7 yr Army veteran, single mom, not around any family or anyone who can help me. I definitely fell in to KIA's trap. They got me. I wasn't going to say anything and just deal with my mistake, but my parents wanted me to let you guys know what was going on. After leaving, the dealership, I found out both front seat headrests were broken they were just barely hanging on. Someone apparently just kept them on there as good as they could. I just figured I'd just glue them on, no big deal. I pulled a whole grocery bag of trash out from under the back seats, so their idea of cleaning and detail at the time of purchase was terrible. The more I think about it, the madder I get. It may be too late to help me, but I really don't want this happening to anyone else. Now I'm still paying on a vehicle for another 3 years not knowing if it's going to konk out on me and leave me in the same situation I was in when I ended up at KIA in the first place. I don't need this stress. But I'm going to continue to put oil in this thing for 3 more years in hopes it keeps going till its paid off. Thank you for listening. If you could help me get a new engine, that would be awesome. I'd be forever grateful. A new car would be even better. lol
Wendy Franklin
292 Preakness Dr
Lexington, KY 40516
[protected]
[protected]@gmail.com

so the other day I was driving my 2012 Kia Soul, listening to the radio when it stopped working, and a message came up and said I need a update. The radio shut off and when it came back on there is no sound, NOTHING!... everything works fine, including the back up camera but there is no sound! ... after weeks of trying to figure this out I finally got a hold of some one who told me that my Kia Radio there isnt any update for it available because the program that runs my radio is obsolete! ... there is NO DOWNLOAD for it because they no longer offer that download...that radio downloads are obsolete after 5 years... so I now have a Kia that I bought 8 months ago and the radio doesnt work. I can pay out of my pocket to install a new radio... at the price of 450 plus dollars, because I need to purchase one that works with the back up camera. So this is ridiculous that I bought a used Kia soul and the radio doesnt work and the responsibility is all on me! NEVER will I buy nor recommend a Kia again!