product and service.
To whom it may concern,
I (Anthony Edmonds) and my wife Gloria, were at your restaurant on
kilburn ave. and aurburn st.
we ordered a 12 piece honey bbq wings, and 2pc. dark with coleslaw,
and a potpie. upon placing the order we were told every thing was ready
and available.
We stood there for over 20 minutes and the order was completely wrong.
first, wings were half mixed and there was a half of a chicken in the 2pc
dard meal full of grease. As for the potpie wife (Gloria) stuck her fork in the
center and i didnt want to believe it my self but, it was less than half of a pie when my wife called to let them know about the order the woman on the phone said for us to call corporate and tell them about is ..
I was like wow did she really just do that?
my wife is pissed off.. we'd like to knw just what are you going to do about the way your employees are running your store?
i also was a assistant manager with kfc years age.
feel free to contact I (Anthony Edmonds) at [protected]
4131 Eastridge Dr. Rockford, Illinois 61107
thanks for taking the time to read over was witnessed in one of your stores.
look forward to either hearing from you / or by e-mail.
[protected]@gmail.com
waiting in drive thru line
today was a waste at the Gaylord, MI KFC. In the drive true there were 4 cars before me at 2:30pm, after i placed my order the wait was on, after 20 minutes 2 cars ahead of me pulled out without their orders and left. The car at the window was holding us all up, why didn't they have them pull up?, large order? slow staff? untrained? so the line could move. after 10 more minutes i left also without my order, looking back behind me 2 other cars left also. KFC lost a chunk of money today, wonder how many other days this has happened. Very disapointed.
$5 potato bowl fill up
I purchase these $5 potato bowls 36 times each week.Family of 6 twice each week. This KFC has not been putting very much cheese on them, as normal. Please attempt to correct this error. This may be employee discrepancy because it has not always been this way. Also, the cookie has not been included I have purchased this I'm not looking for a freebie only I fix to one of our favorite meals
Store cleanliness
The garbage cans inside & out were overfilling- The tables inside were dirty The ovens that the chicken is kept warm in had filthy glass windows I noticed all of this as I waited for our order & by the time I got our $25 order- I did not want to eat it We gave it to a homeless person on the corner & went to Burger King Not asking for a refund- just suggest you get someone over there- pronto!!
Read full complaintWaiting time exceeding that of a fast food
This evening, I stepped in at KFC around 19.38. I joined a queue which in my opinion was ok as it is peak time. To my surprise I was the 6th customer in line, there was no one at the till because everyone was helping preparing food. There was no sign that specific products are not available or the waiting time will be around 25 to 30 mins post order and...
Read full complaintCould not purchase chicken with a coupon + prier
I visit my K.F.C. often here in Palatka, Florida and I have just returned with No chicken. When I drove up to the window there was no greeting so I said I have a coupon for your 7 piece bucket and lady said our coupons are not coming up and I waited for to say any and not hearing anything else I drove to the window to ask what it meant coupons not coming up...
Read full complaintPoor quality food
Bought a 6 piece family sharing bucket. Chicken absolutely awful. Looked like a bucket of leftovers. Overcooked, obviously been ‘on hold' for a length of time. Chips were cold and very poor quality. Either overcooked or kept for far too long. Limp and horrible. We had not visited a KFC for a few years, but this has put us off completely. Whatever...
Read full complaintservice
Please contact me Mark Nevett [protected] A fight broke out behind the counter amongst staff So terrible I left the franchise This is unacceptable behaviour by staff members representing Kentucky Fried Chicken This disruption caused the entire franchise to come to a standstill Shocking behaviour by the staff. It caused me to demand a refund after having placed my order and will not be going back to KFC again
Read full complaint$5.00 fill up
I ordered to $5.00 fill ups. When I received the food, the chicken smelled burned. When my boyfriend and I bit into the chicken it was raw. This store chicken is always too greasy, burned or raw. Please do something about this store. Sometimes the chicken is so greasy to where you can soak a stack of napkins and the chicken it's self is still real greasy after soaking the napkins.
Read full complaintvery poor service
Hello kfc my name is reitumetse.i visited to kfc tonight at 9:56 was the tym I placed my order.we sat there for 35 minutes to get ours out.none of ur staff had any communication with us regarding our delayed orders.one customer asked for the manager but the manager was rude enough to walk away.not one staff care to apologize for the delay all the did was to...
Read full complaint20 dollar fill up
I went to Marion IL location to get a 20 fill up, I got pulled around, I was told they was waiting on tenders! I have been waiting a very long time, getting close to 30 min. What is going on with this crap! Do they not no, the customers supply them a job! I didn't have to come here & will never come here again!!! Y'all need to seriously get it together...
Read full complaintchicken, mac & cheese and biscuits
The 20 fill up I had purchased with chicken was filled with black pepper all over it. The mac &cheese was cold. Biscuits was cold and hard. I threw 90% of my dinner away. There was also no forks, spoons, and napkins. I asked for a lot of hot sauce packets and got 2 instead. I've been craving KFC all week and It was the worse KFC I ever experienced and I would appreciate a refund Thanks
Read full complaintraw chicken dispatched
The worst thing is to have a complaint since 2 days ago and no one respond till this moment.
I had the worst experience in my entire life in one of KFC branches in Kuwait City/Co-op salmiya branch
They despatched pink chicken and that might cause salmonella for me and my family! How they dispatched this kind of food without checking the quality. Where is the training that employees must have? Where is the manager?
I raise up my complaint to the call center and expected a call from manager but no one respond
That's a very poor quality and service and am not going to order KFC in my entire life.
Please see the attached picture for your reference
Action must be taken with this branch
My email: ([protected]@gmail.com)
complaint against kfc staff service rahim yar khan branch
Asalam alaikum my name is Dr. Asad Hussain from rahim Yar khan I went to KFC for placement of takeaway order at 11:45pm on 4/2/2020 I placed order of 3 piece meal two times of cost RS.790.. I payed the price and waited my order to be delivered for 45 minutes then a delivery boy came and gave me the order which I didn't placed and said I mistakenly gave your...
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Picked up an order of 11 honey bbq wings for a super bowl party.Got home only to find the wings were not covered with bbq sauce and half of them were dry w/o any sauce at all.picked up wings from wingstop to compare them with each other. having had kfc bbq wings years ago, i remembered how great they were. they were totally submerged in sauce to get a full...
Read full complaintproducts and services
We went through the drive thru around 730 on Saturday night to order. We always order the #1 and ad sides to this. Well, you guys were out of ctispy chicken to begin with, you didn't have any mash potatoes and gravy, completely out. When ask about the side orders, the girl said the only thing you guys had was green beans and they were so spicy you couldn't...
Read full complaintproduct and cleanliness
Visited your outlet in Latchford, Warrington today and were very disappointed with the cleanliness of the place.there was food and rubbish all over the floor, the tables and seating needed cleaning.none of the staff made any attempt to clear any of the tables of rubbish and wipe the surfaces.the food wasn't particularly hot either.this is not the first time...
Read full complaintdebit terminal
My husband just left KFC, had to give back the food because they said card declined. This is not the first time and now to find out it is happening to so many who try to use their debit cards ...We have $411 in the checking currently and my husband used the very same card yesterday with no issue. He is now going to McDonalds and we will just have to give up the thought of ordering from KFC ever again...very very disappointed with the company. My son loves the popcorn chicken but cannot be driving to the bank or atm just to withdraw cash so as to order from KFC, absolutely ridiculous!
service
Ordered a 12 piece meal using a coupon and paid cash on January 29, 2020. At about 655pm. Cashier and order filler was a long haired young man with a beard working the drive thru. We did not get a receipt and had a ten minute wait at the drive thru window despite having 6 or 7 people working, that we could see. We did not see any familiar faces so am assuming there is a new crew?
Read full complaintfood and customer service
Leslie the cashier was extremely rude taking my order in drive through. When I actually got my food which was a 8.99 combo box with nuggets and a chicken sandwich it was hard as a rock. This service is unacceptable I worked in fast food before and in customer service now. I will never return to that store again and make sure I tell everyone about my experience #never eating here again #going with chick filet
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