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JustAnswer review: Unauthorized charge

P
Author of the review
12:52 am UTC
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I called 4/3/26 for help with a printer, I understood $5 charge, problem was not resolved. When I received my charge bill I was was charged the $5 & $65 for a subscription which was never mentioned & without my consent. I could not understand the person I was connected with as I said never mentioning a subscription. I would have never given consent

Claimed loss: $65

Desired outcome: $65 back to my credit card

Confidential Information Hidden: This section contains confidential information visible to verified JustAnswer representatives only. If you are affiliated with JustAnswer, please claim your business to access these details.

JustAnswer response
Apr 25, 2026 7:50 pm UTC
JustAnswer customer support contacts
Phone numbers

800-942-4543

Address

P.O. Box 29045, San Francisco, CA, 94129, US

Website

www.justanswer.com

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Hello Patricia,

Thank you for reaching out.

We're sorry to hear you've run into this issue. I'm not finding your account with the information that you shared here. Please get in touch with me using my contact details. We want to ensure we find your account and resolve this to your satisfaction.

We look forward to hearing from you.

Best,
Bella, JustAnswer Customer Care
BellaIS@justanswer.com or 800-942-4543
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This complaint has been resolved automatically due to user's inactivity.

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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 18 18 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 17 17 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    3%
    Confidence score
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 04, 2026
  7. View all JustAnswer contacts
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