upon check-in, I was asked to look at room. when i returned to the front desk and said NO to the room,
The manager's reply was: This is what you paid for & we will bring towels tomorrow.
* NEXT morning i returned to the office and asked again for a different room.
The manager said we don't have one. I asked for towels. was told housekeeping will bring them.
I asked for housekeeping to come in the room that day.
note: no one came
* DAY 2. I return to the office to ask for new room & towels.
manager said not available due to many closed for remodel or repair.
note: still no towels.
* DAY 3. I TRY TO SHOW MANAGEMENT PICTURES OF THE ROOM.
I was told: I don't want to see your pictures ma am.
after 2 weeks now almost 3. I am sickened at how my son, and I are already forced to be here NOT ALONE the conditions we are forced to be in.
NOTE:
I went and bought cleaning supplies.
when I asked the office for some, they said we can't do that.
I have a full album of the pictures & log of daily correspondence with staff.
I have spent time everyday cleaning and scraping... yes, I said scraping literally poop & filth off the walls, floors, to used needles under the kitchen sink where I found the room phone. NOT TOUCHING IT. & everywhere else daily.
I am on day 16 while we wait for a home to come available for us.
Here is the real personal part of this:
I am physically disabled supported by GOV. disability & my son is on the spectrum.
I have emailed someone named Andrew at Shumaker; I'm told he is the external attorney.
I have called someone named Manny; I'm told is with General operations.
I have asked every manager that has been on duty here.
WE HAVE RECIEVED NO HELP FROM ANYONE ON ANY LEVEL.
I have many pictures and daily log of correspondence with the staff.
I have been advised to call the health department.
Melinda Rizkalla
[protected]
intown suites
Highpoint, NC. 27265
ROOM: 311
Recommendation: careful what you pay for
I have posted a review and filed a complaint. I have not heard anything from anyone yet.
I want a refund. I have been here for 3 weeks and NOTHING has been done.
needles under sink, vomit under beds, phone under sink with needles, very bad windows,
No reply from corporate, no help from management at location. NO NEW room NO compensation for cleaning it. dealing with the conditions i am forced to be in.
The room i am forced to stay in is so nasty.. I have contacted both staff at location and tried to get in touch with corporate for help. Still no return call nor Help for the situations.