CB Casual Apparel Hollister cancelled my order

Hollister review: cancelled my order 6

really mad customer of Quantico, US

Jan 19, 2013 5:36 pm EST

Resolved

Featured review

i ordered in hollister online all the time. i ordered 2 transactions worth $100 something each transaction and when i check the status of my order, its was cancelled, so i called hollister and i was, what is going on. they told me that they will email the resolving problem department and they will email me back saying what happened. so i received an email from them, saying i was " BANNED' and they cannot take any future order from me, they talking about resale about there item. is this a ###ing joke? that is ###ing ridiculous! firs of all im not resaling there item, second they should close this store, coz i have a headache puting all that orders online and they just cancelled in one snap! u guys are stupid!

ps. i was gonna take all that stuff back home to give it to my relatives as a gift...

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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View all Hollister reviews and complaints

Previous review

6 comments

Add a comment

Zeba Ibrahim

, US

2 comments

Zeba Ibrahim of US

Dec 15, 2021 1:53 pm EST

Same things happened to me now...please help me...am from India made a transaction worth 100 $
Tell me how do I get it back

Helpful? 3 3

Zeba Ibrahim

, US

2 comments

Zeba Ibrahim of US

Dec 15, 2021 1:47 pm EST

I ordered from India? Did anyone get their money back...how do I work this out

Helpful? 0 0

Flkr Emil

, US

1 comments

Flkr Emil of US

Jun 22, 2021 1:24 pm EDT

Same here. Worst case, go to your bank and report fraud on the charge.

Helpful? 0 0

Sarah Reyes

, US

1 comments

Sarah Reyes of US

Feb 04, 2019 3:56 pm EST

I don't even know how this store is still in business. I bought and paid for an item in store but since they didn't have my daughters size they were going to ship it directly to my house. They cancelled my order that has already been paid for and have yet to help me resolve this issue. No way to contact there escalation department and the reps you call into speak to are absolutely useless. I have never been more frustrated over a stupid pair of pants in my life. I will never ever purchase from this store again.

Helpful? 0 0

Ben50

, CA

1 comments

Ben50 of CA

Dec 05, 2017 11:29 am EST

I placed an order online and a couple days later they sent me an email saying that my order had been cancelled for violating sales terms and conditions. They weren't specific as to what I had violated so I called in a bout 3 times and none of the reps knew what the exact reason was. They didn't even seem to really care. They just told me to email the team that sent the email and 4 days later I still haven't heard from them. I've called in 3 times and sent 3 emails and I still have to wait 5-7 business days to get my money back. It's Xmas time, these gifts are for my daughter and I'm scared to reorder from them again. I am a first time customer to this store but I think that will be my last time. I am so angry with this whole situation. How do u not have an answer as to why my order was cancelled. Just ridiculous!

Helpful? 4 0

premacharya93

, US

1 comments

premacharya93 of US

Nov 28, 2015 7:55 am EST

Verified customer

happened to me me too. Spent hours selecting everything and they cancelled it... WTF!

Helpful? 2 0

Hollister contacts

Hollister phone numbers

+1 (866) 426-1285
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Japan

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