Gentle Dental review: Bad practice service

Dear Cigna, Gentle Dental Riverside Central,

I hope this message finds you well. I am writing to formally request a refund for the dental services I received at your practice on August 16, 2025. As a first-time client, I was disappointed with the level of care and the billing process associated with my visit.

Despite my long time without dental care, I felt the services provided were inadequate for the fees charged. I was quoted a price of $372 for a Deep cleaning out of pocket expenses after my X-rays, which seemed excessive given the brief duration of the cleaning (approximately 25 minutes), and I left feeling unsatisfied with the work done.

Additionally, I was billed $1,236 to my insurance for services I do not believe were delivered satisfactorily. I have since transitioned to California Dental Group Riverside, where I have received much better care and service for a much lower out-of-pocket expense. They also not only did a cleaning but also did a filling on a tooth needed. The amount out of pocket was $20.60 for both services. The service comparison from the previous dental was beyond amazing and very satisfactory I seen a well difference in the cleaning.

I would like to request a full refund of the following:
1. Out of pocket payment of $372 for the cleaning service.
2. Insurance billing of $1,236.

I believe this request is reasonable given my experience and the lack of adequate service at your facility. Please find attached the documentation related to my visit and billing.

Thank you for your attention to this matter. I look forward to your prompt response regarding my request.

Sincerely,

Yesenia Lopez Moreno

3/5/2026