CB Appliances General Electric GE washer GFW148SSMWW, serial no. MV335718N

General Electric review: GE washer GFW148SSMWW, serial no. MV335718N

Eve Levin of Wilmington, DE, US

Nov 14, 2023 7:35 pm EST

Verified customer

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I bought the washer 6 weeks ago, and have used it only 2-3 times per week. Today it failed in the middle of a load. The error code indicated a problem beyond anything the user can solve. I called the store where I bought it, and they can't do anything to help, other than call the GE technician scheduler. They say that they are forbidden by GE to swap out the defective machine with a new one, and they don't have one in stock. I spent hours today trying to talk to GE customer service, various telephone numbers and website, calls dropped, uninformative telephone robot gate-keepers, long waits on hold, contact web links that don't work. I talked with 3 GE employees, and none of them could do a thing to help. They can't get a technician out in a timely manner (more than 2 weeks for the earliest appointment) and they refuse to consider replacing the washer until the technician has declared it to be "irrepairable." In the meantime, I have no washer at least for several weeks, maybe longer. All I want is for them to replace the defective washer with a new one that works, and do so immediately. It is unreasonable for a machine to fail so soon, and to make customers wait for weeks with no promise of any satisfactory solution. Why can't they just take back the faulty machine and return it to the factory to be refurbished, and give me a functioning machine, which is what I paid for?

Claimed loss: $998.82

Desired outcome: Replacement of the defective washer with a new one within a week.

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