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General Electric review: GE Washer

cedillo_melissa of Conroe, US

Oct 27, 2023 12:15 pm EDT

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We had a diagnostic done on the washer prior to having tech come out to repair ( as GE charges travel) The diagnostic showed the motor was the issue. We made it clear to GE that it was the motor was the issue to avoid any extra cost. Our agreement with GE was to pay the travel fee and they would order the motor as it was covered under the warranty. Fast forward to the day the tech arrives, he states he does not have the motor and that the GE representative did not note that it was a motor issue. He goes on to say its a pump issue and that it would be an additional cost of over 300 for a pump plus the travel. He tested the washer and of course this didn't fix the issue. He goes onto say maybe it is the pump and that's why its causing a trip. He wants us to pay for the pump in which we didn't agree to onto of ordering the motor pay for yet another travel fee to come out and do that after we expressed what the issue was before hand. The miscommunication between GE employees should not result in cost of several hundred dollars to the customer!

Claimed loss: 1,300 washer + travel charges+ diagnostic cost = 1,800

Desired outcome: Repair the warranted part and exclude the travel charge for unprofessional behavior and dishonesty.

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