CB Car Dealers Ford Service dept interaction

Ford review: Service dept interaction

Nick Frye of Boca Raton, US

Sep 22, 2023 5:54 pm EDT

Verified customer

Featured review

Very disappointed and frustrated. Dropped my 2021 Bronco off for 2 issues 9-11-23. Asked the service helper if this work was covered by premium Bumper to Bumper coverage that i elected when I purchased the vehicle and if a courtesy rental car would be included. I was told that they have had to diagnosis before and get approval for the rental (completely understandable) so they booked a Lyft ride to a place where I rented a car. During the time my Bronco has been in the shop I have not received 1 update from Ford Margate with out me asking for the update (9-14 I requested update, 9-18 update requested , 9-20 update requested) all update requests were replied to but, no proactivity to keep me updated (which previous Ford Service Depts have done). 9-21 I was informed via text that the rental had been approved and my rep was going to update me later in the day... No update. 9-22 @ 3-3:41pm I am notified that I cannot get the rental from the Enterprise near my house (they do not have an account with them, the location I rented from when this all started) I became extremely frustrated because all these moving pieces on a Friday I would now have to figure out. I demanded to speak to the Manager the rep told me that I had no idea all that he had done to save me money... Yep saved me money doing his job and honoring a premium policy that I PAID FOR when I purchased the vehicle. He told me that the manager was "busy" and would call me back... 2 hours later no return call from the manager... I have purchased many Fords over the course of my life. I believe this will be my last!

Desired outcome: Repair completed and some of my Rental Car fees reimbursed

Ford - deceiving 115

Resolved

Ford - reposession 14

Resolved

Ford - premature tire wear 33

Ford - bad service 32

Ford - fusion battery terminal corrosion 18

Ford - 2018 ford f-150

Ford - website payments

Ford - truck service

Ford - rear lift gate center lift gate assembly

Ford - Ford does not stand behind their products!

View all Ford reviews and complaints

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Ford contacts

Ford phone numbers

1800 771 199
1800 771 199

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66%
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Ireland

133 673
133 673

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20%
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50%
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Russia

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60%
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33%
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United States

+1 (800) 565-3673
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Canada

+44 203 564 4444
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11%
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United Kingdom

+64 800 367 369
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100%
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20%
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100%
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+49 221 9999 2999
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100%
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Argentina

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