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FedEx

FedEx review: Driver refuses to deliver to location-fedex doesn't care

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3:00 pm UTC
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I work in a location in South Florida that is a bit remote. Our FedEx driver refuses to make frequent trips and has habitually puts a hold on our deliveries so that he only has come to our location once or twice a month. When I expressed my concerns the first few times to FedEx, all they could do was regurgitate the status of my packages and that the driver had no access to deliver or someone at our location rejected the delivery. ALL of which is nonsense. Our business is open 365 days of the year from 8:30am-6pm. By comparison, FedEx's competitor, UPS, delivers to our location daily! I have complained about our driver several of times and nothing is done. Today was the last straw. They are making me go 1 1/2 one way to pick-up my merchandise. Merchandise, some of which, I should have had 2 weeks ago and some which should have been delivered today, along with the older deliveries. Their response, "We apologize for the inconvenience." The truth is they have cost us money in lost sales. Add to that a 3-hour roundtrip to finish their job. A job which we paid for in shipping to our vendors. In my opinion, compared to UPS, FedEx is a disgrace and I have taken the steps with all my vendors to switch to UPS. I am so upset and annoyed with them that I may go as far as not using vendors who strictly use FedEx. Good luck to those out there with a complaint! If my experience is an indication, you are out of luck!

Recommendation: Use UPS!

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  1. FedEx Contacts

  2. FedEx phone numbers
    +1 (800) 463-3339
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    +49 61 076 840 660
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    +82 23 338 000
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  3. FedEx emails
  4. FedEx address
    Three Galleria Tower 13155 Noel Road, Suite 1600, Dallas, Connecticut, 75240, United States
  5. FedEx social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 05, 2026
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FedEx Category
FedEx is ranked 1 among 67 companies in the Shipping and Logistics category
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