Exploria Resorts review: Exploria timeshare

Dear Complaints Board,

I am writing to you to express my disappointment with Exploria and the way they have treated us. My husband and I were lured in by the promise of a great vacation opportunity, but instead, we found ourselves trapped in a timeshare nightmare. From the moment we arrived, there was a lot of pressure placed on us to sign up for a timeshare. We were given gifts and promised that it would only take 90 minutes, but it ended up taking up to 4 hours. The sales rep even went as far as to dissuade us from going to the bathroom so we could talk it over, which is highly unethical. We were led to believe that we could afford $330 a year, but it turned out to be a lie. We were never told that we were signing a blank check, and we only received $124 in rent 2020. We were also told that it was an investment that we could pass on to our children, but we were never informed that our children would definitely get hit with fees in the thousands of dollars. The sales rep told us that we could sell it, but we quickly discovered that no one wanted it. We were also told that we could upgrade to points, which would make it easier to book vacations, but that turned out to be a lie too. We paid $3150 more and still cannot get what we want. We were promised that there was more value in buying points at the resort, but our sales rep failed to mention that it would cost $17,000. He also said that we could sell it easily on eBay, which is not true. His contract said that we needed 51,000 points if we used certain weeks, which was not told to us. It has been a financial struggle for us to keep up with the maintenance fees, and it has only added to the hardship my husband is already facing after his throat cancer diagnosis. We cannot use it anywhere else, and if our children find out about this, they will hate us. If we had known what Exploria was going to do to us, we would have never gone through with it. They offer you nice gifts and lie to you. We want to warn others about this and hope that our situation can be resolved.

Joan Antilla