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Europcar International review: Beware europcar's "scratch scam!"

Ryan Casey of US

Oct 06, 2025 9:10 pm UTC

Verified customer

Featured review

Beware Europcar's "Scratch Scam!"

Europcar Spain hit me with a bogus ~$200 â€œdamageâ€ charge for faint, water-spot-like marks on a rental I had less than 24 hours, despite my protest and proof. So heed this warning: donâ€™t rent from Europcar.

Here's the story:

I needed to rent a car for one day while in Spain. I picked it up in San SebastiÃ¡n and dropped it off less than 24 hours later at the Bilbao airport. Europcar was $20 cheaper than Enterprise (right across the street), so I went with them. Big mistake.

Pickup: The agent barely spoke English, but we figured it out. The car was in a dark parking garage. I did a quick walk-around and didnâ€™t see any obvious damage.

Return: At Bilbao airport, the agent spent 10 minutes examining the car with her phone flashlight, practically looking for flaws under a microscope. She pointed out a couple of faint marks on the roof near the rear passenger sideâ€”honestly, they looked like water spots. She filled out paperwork blaming me for â€œdamageâ€ even though I had the car less than 24 hours, no incidents, and was catching a flight.

Aftermath: A day later I got an invoice for ~ $200 plus a 20% â€œdamage tax.â€ I protested immediately and provided photos, but Europcarâ€™s response has been boilerplate: â€œif you didnâ€™t note it at pickup, youâ€™re responsible.â€

This is absurd. The marks were barely visible, and it is unreasonable to expect customers to notice or document things like thatâ€”especially on the roof of a car in a dark garage. My belief is this is a scam Europcar uses to pad revenue: the same â€œdamageâ€ likely gets billed to multiple customers.

Iâ€™ve been in a back-and-forth with Europcar corporate, and they will not budge. They clearly operate on a â€œsqueeze as much as possible out of one-time customersâ€ business model.

Lesson learned: donâ€™t rent from Europcar. Pay the extra $20 for Enterprise or another reputable agency, and save yourself the headache.

Recommendation: DEFINITELY pay the extra few bucks and rent from a REPUTABLE company!

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Europcar International Contacts

Europcar International phone numbers

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USA / Canada

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Europcar International emails

customerservicesuk@europcar.com

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Confidence score: 100%

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Europcar International address

2 rue RenÃ© Caudron - BÃ¢timent OP Parc d'Affaires "Val saint-Quentin"â€‹, Voisins le Bretonneux, 78960, France

Europcar International social media
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