Etihad Airways

Only few destinations with restrictions updated and eligible for full refund as of 19th March 2020.

I have booked a ticket from Toronto to Muscat with stop over at Abu Dhabi, planned travel on 19th March 2020.

However due to COVID 19, restrictions were applied at Muscat restricting non citizens from entering Muscat effective 18th March 2020. The screen shot is as below

Due to this lapse, i couldn't get full refund

Good Morning,

I am writing to complain about the excess payment of 1500 dhs to change my daughter flight. As you are aware UAE has given expat parents 48 hours to bring their kids from all over the world so I had to bring her ASAP. Also, my daughter uni has started the online learning and they needed to leave their accommodation.
booking ref: TWELVS
Name: Yasmin Abdelmaksoud
Ticket number: [protected]
EY22 coming from Manchester
Other airlines did it for free or 300dhs max

Booking reference ID : 9577164d
Name: Vijaya Subbaiyah
contact: [protected], [protected]

I booked a hotel from etihad guest ( March 3 to March 5) website and when i reached saudi arabia, the hotel reception has told that they haven't received any booking confirmation from Etihad. When I tried to contact Etihad call center, I was informed that they don't have access to look in to my bookings. When i sent a mail to Etihad i got reply after 1.5 days.

SO I booked a new hotel from my expense again, spent additional money for that hotel, mobile calls, taxi etc... Still now Etihad ( more than 10 days) is not refunding the money and denying to compensate the losses.

Will Etihad allow a passenger with economy ticket to sit in business class. They want to earn money. But because of Etihad's mistake why should a customer bear all the losses. I am following up with Etihad by mails and still now they are not refunding and giving compensation and also giving me more burden by sending unethical mails

I have booked online using Etihad and was surprised that they charged me twice. They keep on saying about the soft charge but they don't know the hassle it causes to their customers. Now, I have to wait 48 hrs or more for the money to log back into my account. I need to buy some stuff but I cannot do it because of this. I'm just disappointed with this company.

Dawn

I took an Etihad flight from Bangkok to London Heathrow (via Abu Dhabi) on 19.12.19. When I arrived at Heathrow on the morning of 20.12.19 and collected my luggage, I immediately noticed that my case had had the padlock removed and that someone had been inside the luggage. There was no security sticker on there indicating that my bag had been searched, neither had the padlock been put back into the case. This struck me as strange and rather displeasing but I thought nothing more of it. When I got home and unpacked the aforementioned suitcase I realised that my small JBL speaker was missing. Evidently, someone broke into my case, tampered with it, and stole an expensive speaker.

I contacted Etihad and have since spent two whole months trying to get a resolution on this matter; they made me jump through multiple hoops, chased them on email (they are dreadfully slow at replying ), I supplied all evidence requested, only for them to tell me that it is not their responsibility.

Name: Arlo Tickner
Etihad Membership number: [protected]

On Feb 18th 2020, I was passing through security at AD airport, preparatory to boarding flight EY454 to Sydney, leaving at 22.40pm. I was asked to put my laptop, a silver Lenovo, in a separate tray which I did. I was then asked to go to a search cubicle and on returning, forgot to collect my laptop. I have telephoned the airport on several occasions, but no-one ever answers the telephone. I have also registered with AFL - as recommended on your website and despite several emails requesting an update, I have not had the courtesy of a response. I am in Australia to receive treatment for breast cancer and this situation is not helpful. I would be grateful if you would:
1. Ascertain as to whether my laptop is stored in AD airport and arrange for it to be sent on to Sydney.
2. refund all costs: telephone calls, registration fee for AFl, inconvenience

Dear Sir/Madam
We are frequent flyers # [protected] and [protected]. Our booking reference is RHVUGA . WE came at airport around 12.30 Am on 02/11.2020). Heavy rush on that day . Bag screening done at 1.00 am. After checked in we have been told to come after 3.45 Am as our flight EY0253 Depart at 6.45 Am.
WE are seniors (73 years) and requested for wheelchair. My husband Mukesh Pandya had a fever and because of viral (throat ) infection and continued coughing he was unable to speak . We paid to porter Rs 300 for caring our baggage. while at check in or at immigration were rush was their, somebody may have took out $3000.00 from my purse. ( $2000 in white envelope $100 bills with Wells Fargo withdrawal and $1000 with assorted bill .) When i checked my purse around 4.00 am we came to know money lost. Though we have wheelchair no body came to take it from gate no 8 to gate no 3.i could not make a complaint as my husband was sick and we afraid of being told us not to board . We would appreciate if you would check a airport video specially at immigration and refund $3000.00
If you need any information please email me [protected]@gmail.com
Thanks
Rashmina Pandya
Mukesh Pandya

This is to inform you about a terrible incident happened with me during my flight from cochin to Abudhabi on 17th Feb 2020.I, Nahala Xavier was traveling with my husband and my two and half year old baby from Cochin to Manchester via AUH. Iam a SrCabinCrew by profession. My husband is living in London. It was my first time travel with Etihad Airways.From Cochin It was early morning departure We were so sleepy and tired.After the door closed I was keeping my baby on the middle seat with seatbelts fastened as she fell asleep.I was keeping her head on my lap and I was holding her head.Then I also fell asleep.My husband was in aisle seat.We were in 24ABC.During the taxing time I got shocked and got up from the shouting by the Male crew Mr Roy.He was showing angry gestures with his hands and he was too loud and used impolite way to talk to me.What he wants me to keep my sleeping baby's head up and put the armrest down and not to touch her otherwise he will hold the plane. I was deeply stressed out by his words it was just beginning of the journey. I can't understand there is no need for him to do that unless none of us didn't fasten the seatbelts.I do agree you can command on people for the safety measures who won't listen.But not with a sleeping mother n Baby with seatbelts fastened .I ve complained about this attitude of him to the senior crew Ms Sukanya.But she also was showing same attitude and was so confident to give her name and his name stating that He is correct and I was wrong.With this two crew attitude I was giving you 0 rating. The Meal Service also very bad .The food served was not hot.Both Sectors I've requested for chml which was not given by the crew as I saw them serving to the other pax with kids. While leaving the Aircraft the Male crew has come towards me saying to my husband I wish you have more kids.Its so disgusting Is this the way you treat a lady?
The Second flight from AUH to MAN Same food was horrible. The crew was very reluctant to smile or serve food n Beverage to pax.We ve got seats 38ghj only two seats together At window seat there was another pax I requested many times for a change of seat to the ground staff as well as crew.But nobody was bothered hence there was seats available. Luckily the pax who was good heart changed her seat by herself for us.During the flight while serving Beverages I asked tea for my kid.then crew was hesitant to give and after cross checking with other crew he has given the tea.Even for my baby he has given pumpkin ravioli instead of child meal or normal meal which I asked and that was horrible. I felt they treating us like dogs please train your crew about equality fraternity and courteous. We chosen your airline because we want best in service and This is the first experience which I would like to share with you
Thanking you
Nahala

I arrived this morning from Colombo to Cairo via Abu Dhabi (a long journey) to find that by bag was extremely damaged.

Flight details: From Colombo to Abu Dhabi EY265 Seat 9B on 15 February 2020 From Abu Dhabi to Cairo EY651 Seat 8D on 16 February 2020

The handle was broken
One of the wheels was broken
Two of the zip handles were broken

I cannot believe the carelessness of the baggage staff of a reputable airline causing all of this damage to one bag.

At Cairo airport there was no representative to report the damage to. I waited for 20 minutes and no one was there.

I am extremely unhappy with the whole experience and thus filing an official complaint requesting compensation.

Yvette Aziz Keriakos Soliman

Dear Etihad,

I am writing regards tourist visa application for my wife and son. Please kindly update on the status of the application.

Find details below

1. SHORT STAY TOURIST/ISSUE NEW VISA, number 0101024180092020328514127 for ATAMAKO FEGOR STELLA OCHUKO

Administration : ABU DHABIRequest Number : 0101024180092020328514127Service

Transaction : VISA - SINGLE ENTRY - SHORT STAY TOURIST - ISSUE NEW

VISAApplication Fees : 361.26

Receipt Number : 030092020021489869Request

Status : Returned from system AdminRequest

Date : 03/02/2020 10:33:25 PM

2. SHORT STAY TOURIST/ISSUE NEW VISA, number 0101024180092020328514498 for ATAMAKO FEGOR JIOVANI OGHENEKOBIRUO

Administration : ABU DHABIRequest Number : 0101024180092020328514498

Service Transaction : VISA - SINGLE ENTRY - SHORT STAY TOURIST - ISSUE NEW

VISAApplication Fees : 361.26

Receipt Number :
030092020021489704Request Status : RETURNED FOR MODIFICATION

Request Date : 03/02/2020 10:27:15 PM

Request Actions Transaction Date Comment

RETURNED FOR MODIFICATION 04/02/2020 6:37:15 AM please upload mother UAE tourist visa approved copy by etihad.

WAITING FOR REQUEST CREATION APPROVAL 03/02/2020 10:27:16 PM

*Note I am yet to get mother UAE tourist visa approval.

Please advise on what to do in both situation.

Your immediate response will be highly appreciated

Regards

We used Etihad Airways from Johannes to Abu Dhabi onroute to Turkey. Upon checking where by the way we waited like 45 minutes due to a traveler who was having issues had already caused frustration. We were not greeted cordially at the check in guest and we were never asked for our seats of preference. When the lady was asked she replied with alot of attitude that we were pre booked. When I spoke to my agent he said that no such thing was done. Were were forcefully allocated 45 D and E which was at the toilets. It was a miserable flight. We spoke to the hostess to try and move us but our request was not considered. It got worst on the flight with with the smell and and the toilets opening and closing. Further your cabin crew was loud and never stopped talking when we tried to get some rest. The elderly lady next to me had asked them to stop talking to which their response was change your seat. Your food was poor and my daughter didn't get her breakfast as they ran out. I am dreading my other trips with you, as I will be returning to South Africa from turkey on the 14th. I most disappointed and disgusted with the service from the beginning till the end. The mindset and attitude of your staff must change or else you will loose of alot of clients. I do look forward to receiving a response from you at the soonest. [protected]@gmail.com
Cell +[protected]

Hi I booked my Etihad airways flight from Johannesburg to Dubai leaving the 24th April 2020 (departing 8pm) and return the 3rd May 2020 departing reference WFMSLC. The return flight was then changed to the 4th May 2020(10am) I Lodged a complaint advising that I am now incurring an extra night of costs on accommodation due to the change in date.. my ref 761051, with no response. My flight has now been changed again from the 4th may (10am) to 2am. I have 2 small children who are travelling with me and in no ways can travel at 12am to catch the 2am flight on the 4rd May. I called the call centre and was told NO i cant cancel but The letter provided by etihad advises that I may cancel without any cost. I just need confirmation that I can cancel and need confirmation that the full trip cost taken off my account will be refunded. I cannot get through anyone and need urgent assistance with this. I am very frustrated and really disappointed in the way Etihad is conducting itself.

Dear Sirs;

Kindly note that my return flight from Melbourne to Cairo was delayed for 36 hours due to flight malfunction and I only know by coincidence that Etihad booked another flight via Emirates with advise. This caused a major contract agreement loss as well as credibility apart from expected profits.
I await your prompt action and attached you will find airline ticket as well as airline letter with incident,
My email address is;
sherin.[protected]@cftiegypt.com
Mobile # +[protected]
Thanks,
Sherin

17, El Ahram Street. Korba, Heliopolis 9th Floor, CFTI

Etihad Airways [RQID:759584]; Reference 759584; XBGVES

On 29 December 2019 we were stranded in Istanbul International Airport...for 2 days! What was supposed to be romantic getaway is now a nightmare thanks to you. I was supposed to go to the Seychelles via Abu Dhabi from Istanbul but was denied boarding. After denying us, they simply abandon us as if we are not paying customers and now I have to borrow money so I can go home. Since when does a South African require a visa to enter Seychelles!?! I have never been so humiliated and stressed out to this extent by an airline. What's even worse is that I sent multiple emails about my plight and no Etihad personnel has responded. Clearly going hungry and being stranded does not qualify as an emergency to Etihad. Etihad responded to me (eventually) and said they would investigate the matter. On 24 January 2019, they reply to me stating that it is basically my fault insisting that we should have applied for a transit Visa for Seychelles. This is annoying as they based this only on their system called TIMATIC. I have contacted the Seychelles embassy personally and they insisted that there is no visa required for South Africans staying in Seychelles for less that 30 days. I also know this to be true as I have traveled to Seychelles VISA-free in the past. I incurred a lot of additional expenses that I am still reeling from as a result of the blunder caused in Istanbul by your staff. The embassy recommended that i seek legal recourse as per their email./

Good day
I have booked for my wife a ticket on Fraiday 24th jan 2020 at 0250 one way ticket I thought it will be friday after noon but I recived a cll early morining before departure 10 mintues asking me to come to the gate, Iam livining in alain city I tried to call the call center but they told me if i want to rescahdule the trip I should pay 1900 AED wihch is unfair I booked the cheap one because this is my ability of paying and I could not find a soloutuion he advise me to rebook in the next trip i did and I have payed 1400 AED on the next trip . realy it was above my ability of paying if my wife did not have an urgent situtation I will not rebook but she should go becuase his mother is so sick, p[lease help me to get refund at least the forst tickect

Hi my name is Neetu Kumari I I had booked the flights from new Delhi to Lyon by Abu Dhabi and Paris from Paris to Lyon I got a train ticket given by the Etihad airways which was very new to me.
so after reaching to Paris by flight got delayed almost 15min and than after the immigration and everything I reached the baggage collecting point and there it took almost 20 min for my bag to come and I had only 10 mins to catch the train but as there was no seat no. was indicated in the train ticket given by Etihad I asked a security personnel he told me to directly go to the train and show them the ticket so I did the same and than the ticket collector charged me 160 euros saying that it will get refunded by the airline so I even asked at the Lyon train station and they told me to write directly to you so my concern is about my refund; here I have attached the bill with all the necessary details.

Hi,
I travelled with my daughter from Hyderabad to Minneapolis on Jan 14th 2020 on Etihad.After waiting in the long lines for the economy counter, i approached counter 16 on Jan 14th around 1:00 AM IST .I had 3 check-in baggages and 1 of the bags was 25 kgs.He demanded $120 for 3 baggages.My 11 year old pointed out that it was not 3 but 1 baggage that was overweight.I tried explaining to him that i had the provision to checkin another baggage but decided not to therefore, i can remove some items from the overweighing baggage.He quickly corrected and asked me to pay $90 or rejoin the line from the very end.After questioning him on $90, he came down to $40.I was surprised at the inability of the Etihad staff member.I never encountered this sort of bargain with any other airlines.
The Etihad staff member this counter was extremely rude, impolite and made me walk to another counter hauling all my 3 baggages at 2:00 AM.I requested this gentleman and he allowed me to remove some items from my bags and asked me to directly go the counter 16 where i was initially being helped.
Before i could get help, a supervisor had stopped me and started questioning me about skipping lines .As I was explaining to him, his supervisor walked in and I explained to her, and she let me go directly to the counter 16 once again.
At the counter this time, my bags were 2 kgs below the limit.He was rude again and hurried me from there as if i was wasting his time.
Even though i arrived the Hyderabad 4 hrs before my departure, I barely made on to my flight to Abu Dhabi.At Abu Dhabi, i came to know that one of my baggages was missing.It has been missing since and i have important medicines in there.I suspect something fishy during the checkin at Hyderabad airport.
I never complained about any individual but this person working at Etihad counter #16 gave me and my daughter hard time and caused bitter experience traveling on Etihad.
I request authorities kindly to take an action against this person as he very unprofessional and is not kind to be helping customers at the counter.Also, request to trace my bags that have been missing (MSPAA21499).

Thanks
Kiran

Samsonite Brown suitcase was inappropriately handled on wrong handle by staff when moving it through the check in belt, we had a snap & when checked there was a big breakage at the back, had to bubble wrap the suitcase again, very worried about the safety of my properties to my final destination to FREETOWN Sierra Leone. I therefore informed the supervisor there and then, her name is Chenoa

I urgently await your response as soon as possible as
suitcase is not suitable for its intended purpose as its not safe to travel back to Australia due to safety concerns and likely damaged/missing to my personal belongings.

Pls. See attached photo of the damaged suitcase
Date of event:25/12 @ around 2015hrs
Place of event:Kingsford Smith Airport Sydney Australia
Flight No:KQ 5503
Thanks ABUBAKARR

I am supposed to be credited double miles as per the promotion below.

https://www.etihadguest.com/en/earn-miles/bonus-miles-sale.html

Etihad Guest Gold Member #: [protected]

I have contacted Etihad Gold Customer Service over the last couple of months and this matter has not been resolved.

I was sent an E-mail invite to book my tickets within the promotion period and I booked THREE tickets within that promotion window. Now, Etihad is NOT honouring their promotion. I have completed one travel - Boarding passes attached and TWO more to go. Etihad NEEDS to honour their promotion and not SCAM customers with FALSE advertising. I have given the link to the promotion which also has the Terms & Conditions.

Etihad should credit me DOUBLE MILES as per their PROMOTION Immediately!

I booked a flight on Etihad Airways and subsequently made a second transaction to reserve economy space seats. While the first transaction was smooth, my credit card was charged twice for the second transaction (seat upgrade). I contacted customer care and they said thg it's a "soft charge" that would disappear. However, that hasn't happened. I also wrote and email to customercentre@etihad.ae and there hasn't even been a response. Absolutely frustrating and appalling that an airline like this is allowed to do business and rip passengers off their hard earned money.