Etihad Airways

Etihad ticket(s): [protected]): Aljasser, Maan and Hailah
Etihad Record Locator: CFQOGV
mytickets.ae Record Locator: HJJAHI

Original Departure:
EY316 RUH on 23 March, 2020; EY 101 AE to JFK (economy Z)
Original Return:
EY 100 on 06 April, 2020 JFK to AE; EY 2357 AE to RUH

Flights cancelled due to Pandemic. Further travel restricted indefinitely.
Requested refund through mytickets.ae
Refund Application # 8649234 approved on17 Nov, 2021 and money transferred to mytickets.ae via GBSS on 21 Nov, 2021

27 Nov, 2021 email from mytickets.ae: " we have not received any response from airline"

04 Dec. 2021: Field request (YAEQWB) initiated by Etihad Airways

09/10 Dec. mytickets.ae communication: "the response from airline has not yet been received. A response from airline regarding the return is still pending"

20 Dec, 2021: Etihad (Salman) requests field team again to look into the matter

04 January, 2022 Another request

09 January, 2022, Another request

Etihad Airways Consistently confirms that refund money was transferred to mytickets.ae and my tickets.ae consistently claims that they have had no response from the airline.

Many hours have been expended waiting on hold and corresponding with both the airline and the agency (mytckets.ae) through which the tickets were purchased. Thus far, there has been no resolution or receipt of refund and it's been close to two years!

Booking Reference: QABOYH
Never experienced or heard of such poor service from any of the carriers in my life. Noone would believe a Senior citizen traveling alone in a wheelchair had to go through this kind of worst experience just because of your people at the airport and customer service? Etihad made the journey miserable (Before and during the travel).

Writing this email to let you know the troubles including financial losses, we have been through after ending the trip on January 12, 2022.

1. Customer support agents misguided us throughout the journey. The airline to the final destination did not take the complaint as told by Eithad agents. Even my mom who is aged, taking medicines regularly and tired of 3 days of continuous travel, waited in the airport and begged for the baggage missing report but they did not give. Even when she called Etihad, your people also did not respond or guide properly except asking us to register missing baggage complaints online.

2. Called Etihad customer service and raised a baggage claim on January 12, 2022, again spoke to customer service, received an email response on my claim on January 14, I provided the clarification on the same day. Since then we sent many follow ups, called and spoke to customer service many times, each time they say, escalated and will get the luggage in 2 days. After that no update.

3. Last night, we were awake until 4am EST (US), calling and talking to different departments, and finally got in contact with the Etihad COK airport baggage handling department. Don't know why we need such people who cannot offer any help, keep telling us we can't help, we will not help, not ready to check on the issue even after messing up the complete journey. Sorry to tell you that these kinds of people will ruin everything for you..

Still we don't know where the baggage is and when we will receive it? Lot of stuff in the baggage is very important to my mom and she actually has had some of the items for so many years taking care of it with utmost care and love. The mental pressure and pain caused by your people during her journey had already made her so weak, now waiting for her most valuable items in her life is making her tired and sick day by day. Please help us at the earliest and have the baggage delivered to her at the earliest.

I cannot put all the issues we have gone through in the email because I might need at least 50 pages to complete the story.

Kevin Becker started talking to me on Facebook dating apps in June of 2020 he started off as seeming like a nice kind person but as time went on he was using the fact that he is an Ethiad Airways pilot and guys like him are the best out there. The bribes started that he needed me to pay for his ticket to Fly out and making up stories that he was robbed to pull at my heartstrings. He was using his uniform and his position of power and bribing me while he was supposed to be preparing for a flight. I think this pilot is doing a real injustice to the airline and misrepresenting the airline and the airlines' morals and values. I will attach further documentation of the situation this has happened three times with him trying to bribe me. This would also fall under as fraud. He flies flights from Abu Dhabi to Frankfurt and other parts of Europe. He is in the UAE part of Ethiad. Make and example of him to make sure this does not happen to anyone else.

Hi

This refers to my flight booking reference EXSPHB of Etihad Airways for business class travel on 25th Jan 2022.

I have been calling airlines office every day from the start of 2022 with a request for the cancellation of my ticket, and neither the ticket is getting cancelled, nor is anybody able to give me reason of the problem.

At first, I was told that action will be taken by the concerned department in 24 hours or I can check after 24 hours. Years that 24 hours became 24-48 hours and today it changed to 24-72 hours.

My biggest worry is that the airline should not call it no-show as the flight date is after five days, and the airline should not say "no refund"

Nobody at the customer care is giving any email ID and that is a big issue for me

Can somebody help me please.

many thanks

Anish Goyal

I have booked ticket to my daughter traveling from Singapore to Qatar via Abudhabi. During booking they charged but didn't issue the ticket. I called call center and they said it will be refunded in 48 hrs and call center did the booking again and issued ticket and deducted the money again.

I have been asking for refund since they took 2 times the flight charges since 23rd October 2020. I had made 100's of calls and every time they are asking same documents. They are conforming that they received but after 2 days when I call again they are asking the same documents. It's been more than 3 months now without any refund.

I would like to bring to your notice regarding my travel with Etihad.
I had a very terrible and stressful experience at the etihad counter travelling from Hyderabad to Abu dhabi on 14th January 2022 by EY275.
I had old ticket for me and my wife for 2020 which was cancelled due to covid and I was informed that this can be used later when the situation improves.
I had rebooked via etihad booking call centre online for me and my wife in name DR. Syed Basharathullah Hussaini and Dr. Syeda Humaira Soofia for 14 January 2022 Hyderabad to Abu dhabi EY275 the tickets were confirmed copy of which I am attaching.
When we went to the checkin counter we were informed that system is showing only one ticket in my name Dr Syed Basharathullah Hussaini and there is no other ticket for my wife. Despite having confirmed tickets I was given one boarding pass which I informed them to cancel as I cannot leave my wife alone and go. Both of us are doctors working in Abu dhabi for 27 years and I am holding golden visa. We went through too much stress at airport and had to book tickets with Emirates to reach UAE as we had to join duty inspite of having tickets with etihad.
I want the management to make enquiry where and who was responsible for this mistake. I want etihad to refund all my pending 3 tickets booking reference GMBMNC or refund me money of the extra ticket I bought from emirate. I hope and expect the management of the reputed airline to take this seriously and comply to my request.
Regards
Dr. Syed Basharathullah Hussaini
[protected]

My wife and our one year daughter travelled to pakistan from london on 23th september 2021 and their return ticket was on 10th feb 2022.
I received an email from etihad airways that the flight has been changed and now it will fly on 9th feb 2022 from lahore to london via abu dhabi.
Initially when the ticket was booked the stopover time at abu dhabi airport was only 2 hours.. but now in the new flight the stopover time is 10 hrs at abu dhabi airport.
I have already told etihad customer service that my wife is carrying a baby and it's almost impossible to spend the whole night at abu dhabi airport with a toddler who is hardly one and half year old.
I humbly would like to request if you could please arrange a hotel room or a place where night can be spent easily, it would be highly appreciated.

On 6th and 7th January, Etihad took 2 separate 'false charges' from my bank account, almost totaling 4000aed. Over the past week we have used our own money to constantly ring etihad, who admitted it was a false charge and a soft charge. They then said we would be refunded within 48-72 hours, which never happened. Endlessly told we would have a call back, not one of those has been followed up, there is no way to formally complain. This is unacceptable leaving a family without money for over a week and it looks like no hope of getting our money back any time soon.

Azad AMARSHI (Mr) and Indira AMARSHI (Mrs) - Our flights EY 289 connecting to EY 25 were cancelled on 16/5/2020 due to covid
Etihad promised us to rebook us on the same sector with a compensation of 400$ and 5000 airmiles
Since April 2021 we are trying to reschedule our flights. Etihad call center do not pick the phone up or if they do, they pretend not to find our booking and asks us to call back later
This saga was going on for the last 4 months. We emailed the airline several time and wrote to them in frustation

Dear
I am frequent flyer from Pakistan Saudi Arab /Dubai

it was first and last experience to travel from Etihad airline I was booked ticket [protected] Karachi to Abu Dhabi every thing was fine butt airport staff told us that you are offload with out any reason we contact with Etihad air supervisor but this refused to give us any reason to refuse to travel almost 40 person are the victims on that dat you can check your record all people are requesting to plz give us reason to refuse to travel

front off me he issued almost 40 boarding pass to some people are not on counter and take all these boarding pass to inside its same that they volunteer refuse us and sell these boarding others passenger
I just record my incident that the representor of Etihad airline is a creating problem for passenger

these are the people that make trouble for passengers its also devalue Etihad air line

MR Jarry
Mr Khali Ameen
MR XYZ

Hello Eithad,

Iam sricharan chilukuri travelled from Hyderabad to Washington D.C on Jan 7th, 2022. As soon as I arrived Washington D.C(IAD AIRPORT), I had a delay when collecting my luggage. I had a flight at 6.04 pm to Charlotte from Washington D.C. As it was getting late, I didn't collect my luggage at Washington D.C. I want the luggage to be delivered to my residential address. Please kindly help me getting my luggage. I will attach all my credentials like address, flight ticket to this mail.

Thanking you

Contact No. while in the UAE [protected]
email address:- [protected]@hotmail.com

My name is Joseph Smith and I travelled to Abu dhabi with my wife Marion on 06/12/2021, (Flight ref. VWVOMG). A few weeks later, we were tested positive for covid and were quarantined for ten days. I tried contacting Etihad and eventually got the details as what to do. I sent the details and PCR test reports to Etihad, and we were able to change our flights back to the UK to a later date. We were given a Number ([protected]) to ring Axa insurance to claim the quarantine compensation, but when you call it, it asks you to press a number for claims, when you press it, an answer machine message speaks in a french Language, and then leaves you waiting to no end. I have called Axa in Abu Dhabi and they can only pass on this useless No., saying they can't do any more to help. This has been a terrible ordeal for us trying to speak to a real person to help you get anything done is a total nightmare.
Yours sincerely
Joseph Smith.

I bought a Abu Dhabi-Zurich flight for 10.01. Flight was canceled last minute and re-booked on 12.01 without asking. Date was not suitable so requested to rebook on 09.01. Etihad asking for new charges (660 Aed) and that is difficult to understand since the cancellation was initiated by Etihad, not me.
The payment was done but Etihad system error asked me to pay a second time and the first amount would be refunded within 7 days... Transfer was confirmed by my bank...
Etihad seems to enjoy the transfer of its internal mismanagement to the customer.
The last time I am taking this airline and I will let know about this type of misbehavior around. Shame

I am Etihad Guest bronze no. [protected] and my daughter is a family addition to this.
I had booked a return ticket for her Bah - Ord - Bah. Please see the attachment. She had initiated the ticket and it is the return journey I am complaining about. (Chicago to Bahrain).
This flight was rescheduled three times. On the last reschedule the transit time at Abu Dhabi which was initially 2.5 hours, increase to 11.5 hours.

I understand that things change, and some things are inevitable, but there were no transit facilities offered for these 11.5 hours. My daughter was expected to sit or stand for 11.5 hours after a flight of 14 hours.
Forget about lounge facilities, she was not offered even water and was expected to buy her own food.

The solution offered by the call centers on phone was to upgrade to business class or pay for a lounge (this is only valid for 3 hours)

Out of desperation, I booked her an airport hotel in Abu Dhabi.

I am a frequent flyer of many airlines and even the low-cost and budget airlines offer better service.

I am attaching the initial ticket, the rescheduled flight, the boarding pass as well as the hotel booking.

I am expecting a response from the airline.

In anticipation.

Dr. Sanjay Gupta
Head - Surgical Service Line
American Mission Hospital
P.O. Box 1
Manama, Kingdom of Bahrain

Etihad offered to give credit if a customer paid in money to their travel credit account so if you put in £1000 you would get up to £1000 in credit making a balance of £2000. I won't be able to travel & have asked for my original credit amount back which I consider my money but they have refused. There is nothing in the T&C that states that they will not refund you.

I have booked tickets through n agent for 6th Jan 2022,
From Delhi to Abu Dhabi EY 211, 6th Jan 2022
From Abu Dhabi to Toronto EY 141, 6th Jan 2022.

Agent has given Booking Ref: GGSQA for both these tickets .

No PNR or Ticket number has been given. Agent says that PNR or Ticket number will be given two days before date of flight.

Please confirm whether booking is genuine.

Please send reply to [protected]@gmail.com

Hello

Dear Etihad !

I have a problem with a payment that occured with a booking on Etihad french website.

6/11/2021 - 1st try : So I tried to book a flight on the 6/11/2021 (CDGMEL : 13/12/2021-21/05/2021) but at the payment (with my VISA x-2963) process a problem occured on the website. The booking didn't get through and I didn't receive any email from Etihad.

7/11/2021 - 2nd try : So as it didn't work, I retried the next day 7/11/2021 to book again the same flight but this time I paid with my MASTERCARD x-2087 via Paypal (transaction number=8P312330WF7379159) and it succeeded. So I received this time a confirmation email with my booking reference=RXIUIB / ticket=[protected].

08/11/2021 : But the next day 8/11/2021, I received a notification from my bank that my account was debited for the 1st try (attempt on the 6/11/2021 with my VISA x-2963) and I didnt receive any email from etihad for that.
So now I have been debited 2 times 1432.48 Eur for only 1 trip.

Can you help me please ?

Kind Regards

I am writing to express my disappointment and dissatisfaction in your service. I had booked to travel form Kochin to Ireland via Abu Dhabi and London (please find flight details attached), however as I attempted to check in 2 and a half hours before the flight, I was advised by the staff at the check in desk in Kochin airport that I would be unable to travel as I do not possess a UK visa. They informed me that in recent days, other passengers had been refused travel for the same reason. I told them that I knew I could travel transit via UK with my Irish Resident's Permit (IRP) card. I have a stamp 4 visa. They assured me that without a UK visa I would be unable to travel, stating it was a new rule. I checked on the uk website - https://www.gov.uk/check-uk-visa/y/india/transit/republic_of_ireland and there was no evidence of this.

I then contacted the travel agent who I had booked the flight with (details as attached)-he spoke with the staff at the check in desk and assured them that I would be granted entry with my IRP card. They were adamant that I could not travel and would need to arrange another flight. I had already spent approximately one hour trying to sort the situation. My travel agent arranged a flight for me with Emirates, with transit via the UK also. I travelled back to Ireland with no issues or questions about my visa.

As I'm sure you can imagine, this was extremely stressful and upsetting for me. I had travelled to India to see my parents for the first time in 2 years, at short notice as my father had become ill. I left my husband and 2 young children at home in Ireland, and was anxious to get back to them after being away for 2 weeks. I also had work commitments in Ireland, having to attend work as a nurse in the HSE on Tuesday the 7th of December. The staff in Kochin were not helpful at all, and clearly weren't aware of the current travel rules. This was very distressing and having to book another ticket at such short notice was expensive and very inconvenient. As previously stated, I travelled home with Emirates with no problems using just my IRP card in the UK.

I suggest that your staff are informed of the most up to date travel rules and are more accommodating and sympathetic to the passengers travelling with your airline. I expect a full refund for my flight.

Look forward to hearing from you,

Kind Regards,

Nimmymol James

Airline canceled the trip and held the money for nine months now in what's so called "Travel Bank Account". informed airline that I want a refund and I dont want my money to be held infinitely in travel bank account. Airline is adamant that it will not refund. Ticket was purchased from the airline and the cancelation of trip was by the airline.

Transaction ID: 223698
Ticket Number: [protected]

Dear Sir/Madam,

I trust you are well?

My clients booked ETIHAD AIRWAYS tickets through my travel agency. I pre-paid for seats once the tickets have been issued and directly on the airline website.

The airline cancelled the flights and I refunded the clients for the fares/taxes. The airline now refuses to refund the pre-paid seats (ZAR1162.00 per person)

ELECTRONIC TICKET LIST BY *HTE
NAME TICKET NUMBER
>*TE001· SWANEPOEL/GERHAR [protected]
>*TE002· SWANEPOEL/SUSARA [protected]
REF# Booking reference
LZXJWZ

Many thanks.
Riaan Goosen
OWNER/MANAGER CLUB TRAVEL
+[protected]
riaan.[protected]@clubtravel.co.za