CB Unauthorized Charges eFax Fax service

eFax review: Fax service

SilMil37 of Briarcliff Manor, US

Sep 30, 2023 11:55 pm EDT

Verified customer

Featured review

In July of 2022 I signed up for this service and then I cancelled the service within a few days. Today - 14 months later, I realized that they have been charging me $18.99 a month despite the fact that I cancelled. I logged into the account which I had not logged into or used since July 2022 and saw that indeed the account was active and being billed. I tried to cancel but the page just went blank. A moment later I got an email that read:

Subject: In Order to Cancel Your eFax Account

We value your business and are sorry you wish to cancel your eFax account. If there is anything we can do to retain your service, like a lower plan or troubleshooting if the service did not work to your expectations, please contact us using the information below.

You are able to Cancel your service conveniently online inside your "Online Account" at https://www.efax.com/myaccount/login

Once logged in, on the "Account Details" go to the "Billing" tab, to "Next Payment" and click "Cancel My Account", and follow the instructions. You will "NOT" be able to use this feature if you are on an annual plan, owe a current balance, or have multiple fax numbers.

Instead of cancelling my account - I got this email and I had to go back and follow the SAME steps I just had followed to cancel. This is such a scam. This must have happened the first time that i tried to cancel back in July of 2022 and I didn't notice that I actually had to cancel TWICE to make it stick.

I called customer service and the woman told me the systems were down and she couldn't see my account. But then she claimed that she sees my cancellation request and the email I got (above). She also agreed that it can appear "shady" that you can only cancel after getting the email and cancelling AGAIN a second time. Then she stated she did not see any evidence of that email or my attempt to cancel in 2022. Which is it - systems are down and you can't see my account or clearly you can if you can see my cancellation attempt. She told me the best she could do is MAYBE refund me the last charge and that is it. This is such fraud.

Desired outcome: I would like a refund of the charges since 2022. I cancelled the service and yet the withdrawals were being made monthly despite the cancellation.

eFax - j2 efax plus services 37

eFax - be careful of efax: scam, credit card fraud artists 19

Resolved

eFax - continued monthly billing on my credit card

eFax - bad service 18

Resolved

eFax - fax service 6

Resolved

eFax - un reasonable charge and cheat behaviour 1

Resolved

eFax - impossible to cancel

eFax - I would like to cancel my efax service. I do not use this.

eFax - making unauthorized debits 1

Resolved

eFax - efax poor customer service, unreasonable and expensive charges, will not refund 2

Resolved

View all eFax reviews and complaints

Previous review

0 comments

Add a comment

eFax contacts

eFax phone numbers

+1 (323) 817-3207
+1 (323) 817-3207

Click up if you have successfully reached eFax by calling +1 (323) 817-3207 phone number 0 0 users reported that they have successfully reached eFax by calling +1 (323) 817-3207 phone number Click down if you have unsuccessfully reached eFax by calling +1 (323) 817-3207 phone number 0 0 users reported that they have UNsuccessfully reached eFax by calling +1 (323) 817-3207 phone number

United States

+44 203 147 4872
+44 203 147 4872

Click up if you have successfully reached eFax by calling +44 203 147 4872 phone number 2 2 users reported that they have successfully reached eFax by calling +44 203 147 4872 phone number Click down if you have unsuccessfully reached eFax by calling +44 203 147 4872 phone number 2 2 users reported that they have UNsuccessfully reached eFax by calling +44 203 147 4872 phone number

United Kingdom

+1 (647) 728-7887
+1 (647) 728-7887

Click up if you have successfully reached eFax by calling +1 (647) 728-7887 phone number 0 0 users reported that they have successfully reached eFax by calling +1 (647) 728-7887 phone number Click down if you have unsuccessfully reached eFax by calling +1 (647) 728-7887 phone number 0 0 users reported that they have UNsuccessfully reached eFax by calling +1 (647) 728-7887 phone number

Canada

+43 179 576 212
+43 179 576 212

Click up if you have successfully reached eFax by calling +43 179 576 212 phone number 0 0 users reported that they have successfully reached eFax by calling +43 179 576 212 phone number Click down if you have unsuccessfully reached eFax by calling +43 179 576 212 phone number 0 0 users reported that they have UNsuccessfully reached eFax by calling +43 179 576 212 phone number

Austria

+32 22 006 235
+32 22 006 235

Click up if you have successfully reached eFax by calling +32 22 006 235 phone number 0 0 users reported that they have successfully reached eFax by calling +32 22 006 235 phone number Click down if you have unsuccessfully reached eFax by calling +32 22 006 235 phone number 0 0 users reported that they have UNsuccessfully reached eFax by calling +32 22 006 235 phone number

Belgium

+358 974 790 010
+358 974 790 010

Click up if you have successfully reached eFax by calling +358 974 790 010 phone number 0 0 users reported that they have successfully reached eFax by calling +358 974 790 010 phone number Click down if you have unsuccessfully reached eFax by calling +358 974 790 010 phone number 0 0 users reported that they have UNsuccessfully reached eFax by calling +358 974 790 010 phone number

Finland

+33 170 709 664
+33 170 709 664

Click up if you have successfully reached eFax by calling +33 170 709 664 phone number 0 0 users reported that they have successfully reached eFax by calling +33 170 709 664 phone number Click down if you have unsuccessfully reached eFax by calling +33 170 709 664 phone number 0 0 users reported that they have UNsuccessfully reached eFax by calling +33 170 709 664 phone number

France

+49 305 683 7002
+49 305 683 7002

Click up if you have successfully reached eFax by calling +49 305 683 7002 phone number 0 0 users reported that they have successfully reached eFax by calling +49 305 683 7002 phone number Click down if you have unsuccessfully reached eFax by calling +49 305 683 7002 phone number 0 0 users reported that they have UNsuccessfully reached eFax by calling +49 305 683 7002 phone number

Germany

+353 16 564 909
+353 16 564 909

Click up if you have successfully reached eFax by calling +353 16 564 909 phone number 0 0 users reported that they have successfully reached eFax by calling +353 16 564 909 phone number Click down if you have unsuccessfully reached eFax by calling +353 16 564 909 phone number 0 0 users reported that they have UNsuccessfully reached eFax by calling +353 16 564 909 phone number

Ireland & All Other Countries

+39 269 430 336
+39 269 430 336

Click up if you have successfully reached eFax by calling +39 269 430 336 phone number 0 0 users reported that they have successfully reached eFax by calling +39 269 430 336 phone number Click down if you have unsuccessfully reached eFax by calling +39 269 430 336 phone number 0 0 users reported that they have UNsuccessfully reached eFax by calling +39 269 430 336 phone number

Italy

+31 207 143 585
+31 207 143 585

Click up if you have successfully reached eFax by calling +31 207 143 585 phone number 0 0 users reported that they have successfully reached eFax by calling +31 207 143 585 phone number Click down if you have unsuccessfully reached eFax by calling +31 207 143 585 phone number 0 0 users reported that they have UNsuccessfully reached eFax by calling +31 207 143 585 phone number

Netherlands

+41 445 959 409
+41 445 959 409

Click up if you have successfully reached eFax by calling +41 445 959 409 phone number 0 0 users reported that they have successfully reached eFax by calling +41 445 959 409 phone number Click down if you have unsuccessfully reached eFax by calling +41 445 959 409 phone number 0 0 users reported that they have UNsuccessfully reached eFax by calling +41 445 959 409 phone number

Switzerland

+1 (323) 817-1155
+1 (323) 817-1155

Click up if you have successfully reached eFax by calling +1 (323) 817-1155 phone number 0 0 users reported that they have successfully reached eFax by calling +1 (323) 817-1155 phone number Click down if you have unsuccessfully reached eFax by calling +1 (323) 817-1155 phone number 0 0 users reported that they have UNsuccessfully reached eFax by calling +1 (323) 817-1155 phone number

+1 (800) 958-2983
+1 (800) 958-2983

Click up if you have successfully reached eFax by calling +1 (800) 958-2983 phone number 0 0 users reported that they have successfully reached eFax by calling +1 (800) 958-2983 phone number Click down if you have unsuccessfully reached eFax by calling +1 (800) 958-2983 phone number 0 0 users reported that they have UNsuccessfully reached eFax by calling +1 (800) 958-2983 phone number

Customer Support

+1 (800) 878-7151
+1 (800) 878-7151

Click up if you have successfully reached eFax by calling +1 (800) 878-7151 phone number 0 0 users reported that they have successfully reached eFax by calling +1 (800) 878-7151 phone number Click down if you have unsuccessfully reached eFax by calling +1 (800) 878-7151 phone number 0 0 users reported that they have UNsuccessfully reached eFax by calling +1 (800) 878-7151 phone number

Sales

More phone numbers