eBay

Hi, I wonder if you can help or investigate

Here is a complaint I have about eBay fees

1) not so bad When you list an item at a price within a higher fee bracket and then decide to reduce the price (which falls in the lower fee bracket) eBay keeps the higher fee.

However, if you list and item at a lower fee threshold and decide to raise the price to a higher one, the additional fee is automatically charged. No fee reduction applies if you decided to lower the price.

2) Very dishonest

If you list an item on any auction format, and some one has bid on it a final value is automatically debited to your account immediately So if you have sold a gold watch for £1100 the fees will be as such

listing fee £2.00
final value fee £28.85

So far, so good.
However if the winning bid was unauthorized. ie stolen etc and requiring eBay investigation
eBay automatically cancels the transaction and credit the account with the listing fee only of £2.00
and keeps the £28.85. eBay will notify you of the cancellation and pending investigation, and the credit of £2.00 BUT conveniently forgets about £28.85 final value fee.

So with increase unauthorized bids, eBay can make a lot of money from illegal bidders, at the expense of sellers

If you investigate this you will find that this is a nasty fact... Should be made illegal for eBay to rob people blind!

Regards,
Mike

Ebay uses this ridiculous system of feedback to see how "honest" a dealer is...the more positive feedback the better. This allows people to build up their feedback very easily. The honest people who get lousy goods and complain get bad feedback and if it happens more than 3 times, you are out- no explanations accepted. I am a Rolex Dealer. I bid and won 3 watches. One was a fake for $880.00, one was a 1993 submariner, in terrible shape for $2950.00, and the other was a tudor prince which had a new case, an aftermodel band and a 1963 movement for$1200.00. Needless to say, all of these watches were misrepresented'...so I returned them all. I was suspended due to "nonpayment of goods" Would you pay for these watches?

Here's a copy of the letter I sent to e-bay on 10/4/06 almost a month ago with no response from ebay as of today. I contacted their customer service telephone number and was told that they are not able to service this type of compliant. When I asked to speak with someone who could, I was told that customers could not speak with this department and that they could only communicate with them via email - which obviously hasn't worked for the past month. Also, I am not going to purchase this item from this seller for obvious reasons and do not want to be forced to do so. Also, I wish to permantly close my account with e-bay. I also have friends who wish to do the same who now refuse to buy or sell on ebay due to my experience with their "lack of customer service".

Plus, after emailing e-bay immediately after things started to turn downward in working this out with the seller and not receiving a response from e-bay, they allowed the seller to post negative messages against my profile. This "bans" me from making any future purchases on e-bay until I pay these outrategeous shipping charge of $30 to a rude and nasty seller for a $6 item. I bidded on an item and was the highest bidder, but following my email to E-bay, was banned from purchasing it due to this issue.

To Whom It May Concern,

I am writing this letter in reference to my most recent purchase. I am writing due to the shipping costs that a seller is trying to charge me. These costs were not disclosed prior to purchasing the item. I wrote to the seller, and asked what method of shiiping was being used to justify such an expensive shipping cost.

The sellers response was that "Hi dear buyer!This boots cost $80.00, you got just for $6.00 .That why shipping cost extra money ,24.99 just for canada" and "i live in canada ,i need to pay for border ,and somebody working for me ,i have to pay for him too.thats why its cost me" and finally stated "it is not your business ,you do not have to know who helps me ship and how much i pay for handling.it is my problem wich way i will ship it."

As a consumer, I do have the right to ask the method that an item is being shipped since I am paying $25 to ship a pair of light weight boots that everyone else on your site is charging $10 for shipping. At this point in time, I still do not know if these boots are being shipped by UPS or FedEx, overnight or standard shipping.

I feel that this seller's attitude is unprofessional and beligerent. I no longer wish to purchase this item from the seller due to the comments I quoted above that were written to me from the seller. As a consumer, I do not deserve to be treated like this by anyone, let alone someone who I am purchasing something from. I would not accept this type of customer service from a merchant on a face to face transaction and I refuse to accept it on an on-line transaction as well.

I have purchased many items from E-bay without difficulty from a seller or E-bay and I am pleased with the quality of service I have received in the past. I hope that you can resolve this issue so that I can comfortable continue to be an E-bay customer. Thank you in advance for your time and anticipated cooperation in this matter.

Sincerely,
Tonya Domenico