DPD UK review: Formal complaint: missing parcel and damaged delivery

Dear Sir/Madam,

I am writing to raise a formal complaint regarding issues with my recent delivery handled by DPD.

Firstly, one of my parcels has not been delivered and is currently missing. Secondly, another parcel that was delivered arrived in a damaged condition, and the contents inside were also affected.

* Description of issues:
* Missing parcel: The parcel has not been received despite being marked as delivered / is delayed beyond the expected timeframe.
* Damaged parcel: The package arrived visibly damaged, and the items inside were [broken/damaged/missing].

This situation is extremely disappointing, as I expected a reliable and secure delivery service. I request that you urgently investigate both issues and provide a clear update on the status of the missing parcel and the next steps regarding compensation or replacement for the damaged items.

I would appreciate a prompt response and resolution to this matter. If no satisfactory action is taken, I may have to escalate this complaint further.

Please let me know if you require any additional information.

Ncc London

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