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DPD review: International package delivery

M
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3:43 am UTC
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I sent my boyfriend a gift using the Post Office and official DPD partners. I paid £60 for the prililage on March 26th for a 1-2 day delivery. The package is only just out for delivery in Fuerteventura this week and claims to have 2 delivery attempts to the house, which is absolute fabrication because teh reciepient has been home all day both days. I called and spoke to customer services yesterday and they told me they checked and it was out with the delivery driver who had upto 21.00 to deliver. It was updated on the website to show a failed delivery earlier in the day. Again lies.

Desired outcome: I want the package located, delivered to the reciepient or an alternative address if this is logistically not possible. Dont lie about a failed attempt at delivery

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