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Canadian Appliance Source

Canadian Appliance Source review: Unreasonable customer care

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8:47 pm EDT
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Rather than ordering my new fridge online, I chose to go into the store to speak with a salesperson to ensure I was purchasing the right appliance for my space. Unfortunately, I was sold an appliance that does not in fact fit my space. I measured the width and height of my old fridge but the salesperson failed to consider door swing clearance (something I knew nothing about until this terrible experience). The fridge was delivered, my old fridge was removed, I was advised by the delivery guys to let the fridge sit for 2 hours before plugging it in. Fast forward 5 hours later, when I, the single parent, returned home to find that when I slide the fridge into place, one of the doors can't open because there isn't enough clearance for the door swing. Door swing - something the salesperson should have considered when selling me this fridge.

After several unhelpful conversations with customer service, I now have a fridge that is useless to me. I was told the company policy is that the appliance can't be plugged in. How is it reasonable to expect anyone to live without a functioning fridge? The customer service I received in trying to resolve this issue was nothing short of a complete disappointment.

Desired outcome: Exchange of product at zero additional cost to me.

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  1. Canadian Appliance Source contacts

  2. Canadian Appliance Source phone numbers
    +1 (416) 782-5900
    +1 (416) 782-5900
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  3. Canadian Appliance Source emails
  4. Canadian Appliance Source address
    90 Ronson Drive, Etobicoke (Toronto), Ontario, M9W1B6, Canada
  5. Canadian Appliance Source social media
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