Fido

I've been on hold for an hour and still continuing now by the fido customer service down by superstore, grandview highway, located in burnaby BC their number is [protected] and until this moment it is still going. I was contacting them because my phone was going to be cut off and this is because they were charging me different from the plan I signed up for. The employees name is Simon Wu (Lew) is the agent that works at this kiosk located at the address above. I hope someone can help me resolve this.