Burlington Coat Factory Direct

My Husband and I purchased a bridal set from Burlington aswell. It was on sale and we were able to purchase the set for $2200. The paperwork shows it is white gold with real diamonds...however... the gold has already started changing colors and the diamonds have turned yellow. I have only worn the set for 6 months and i have cleaned it multiple times with no luck of the yellow being removed from the diamonds. Some of the gold has turned a darker color and the underneath of the set has small green spots. Has EVEN TURNED MY FINGER COLORS! Any thoughts?

BOOOOOOOOOOOO 4 BURLINGTON

BURLINGTON DOES NOT SELL DIAMONDS. THIS PURCHASE MUST HAVE BEEN FROM ONE OF THE ULTRA JEWELRY OUTLETS THAT ARE LOCATED IN A FEW OF THE BURLINGTON STORES. THE COMPLAINT IS NOT WITH BURLINGTON BUT WITH THE ULTRA DIAMOND STORES THAT ARE NOT AFFILIATED WITH BURLINGTON COAT FACTORY, THEY ONLY LEASE SPACE INSIDE OF THE STORES.

I recently went o a Burlington Coat Factory, and wanted to purchase these jeans. The store had these jeans on the clearance rack with a tag on them for twenty dollar. When i got to the register the cashier told me that this is the wrong price. This wansn't a tag that could have been easily taken off and put back on, they had tags that you would have to tear off and switch, which I know for a fact could not be done. But inspite of all that she still thought that I was trying to switch tags, which they found out was not the case, one of their employees had tagged it wrong. They looked it up, but I was the last pair in the store, so they did a little more digging and found out that the actual price was a lot more. I was very disappointed, byt the way the cashier treated me, likle i was a theif. It was also poor customer service to me, see as they should have let me purchase the jeans at that price, because it was their fault not mine that the price was wrong. If you go to other stores, if they have something marked wrong, and they know that it's wrong, they would let you have it at that price. Not this Burlington, they don't care abou their customers, and I hope it closes. Without the customers and their money, they would have no business. If I wanted to steal soemhing, i wouldn't want it from there, because they don' have a large selection, and most of the clohes that they do have on sale are no brand name, and don' thave qualtiy materials. Put it like this I would steal some clothes from Walmart, before i steal from them, an I don't think i'll will ever shop at this store again located at 95 th and Hilcrest, in Kansas City Missouri. I've spent money theri several ime, but not anymore.

I had a very bad experience at Burlington Coat Factory (Greensboro) for return. I was treated with no respect. The lady in customer service and the Manager both treated me very disrespectful way.

I bought a boaster car seat from Burlington Coat Factory. Since this was my 1st time purchase in Burlington Coat Factory, at cashier I asked her the return policy. She told me that I can return it for a full credit

- If I don’t use it
- have original packing
- The receipt
- And returning in 30 days of purchase

The booster car seat I bought didn’t work well for my kid. It looked like may be after a year he will be ready for a booster car seat so, I decided to return it. I went to Burlington Coat Factory (Greensboro) to return the car seat. The car seat was new still in plastic, in box and I had my receipt and I was returning with in 30 day period. But still she refused to refund my money back. Saying why did I opened the box and they don’t take it back if the box is open. I don’t understand if you don’t open the box and looked at the seat how you will know that it will work for your kid or not. She refused to take it back and told me that they don’t accept any return on Bady items that include high chair, car seat... and its Burlington Coat Factory policy. I asked her to show me the policy in writing. No were they have that policy in writing. I was really upset because when I asked them about the return policy they didn’t tell me about this new policy of no return if box is open. Definitely I would have not bought that booster car seat if I would have known about this policy. The way customer service lady and Manager were treating me I felt so bad as if I got this item for free and I am trying to make money on it now. They were like making faces and talking very rudely. I will never buy anything from Burlington Coat Factory never in my life. It seems like their Customer Service and Manager makes store policies depending upon situation. Will never never never…. Shop in Burlington Coat Factory in my life.

Burlington Coat Factory is a fraudulent company. I have shopped in their stores. This was my first online purchase. I must warn you, that shopping online with them will result in absolute fraud.
I was charged for my purchase within 2 hours, as it showed on my bank statement. When you make a purchase, the only way to get a tracking number (and therefore proof of your orders), is to create an account. The site tells you this, but never allows you to do so. I tried over a period of 7 days. The site will tell you that "we are unable to do this at this time and to try later."
I tried calling with the only number they give you to reach them on their site. It doesn't matter what time of day or day you try to reach them. No one will ever answer your call. I tried 15 times, M-F, from 8 am to 8pm. Each and every time, you get an automated response telling you that "we are experiencing higher call volumes than usual." I have waited over 40 mins. No will will ever speak to you nor tell you how long you have to wait on hold. You are never able to reach a real human. I have called their corporate office. I am never able to get anyone to speak to me, leave a message, or even answer an email.
I have cancelled the order. I have received no response. I contacted my bank to stop the charge. Burlington Coat Factory is a fraudulent company, period.

Burlington coat factory in cathedral city california is just about the dumbest place to shop. they have very poor customer service and their managers are the worst. they really dont care about their employees they have one for every department when they should have 3 for each.. one person has to carry the load in each department every day...employees get worked to hard and there never is a raise for all the work that is being put. i give every one that is stillworking there props because the managers there are so unfair with their own employees and even the customers.

In cathedral City, California there is a opperation manager, and store manager, who are very rude. They will laugh and gossip about everyone including thier employees. The work place ther is hostile and the are so unprofesional. The store is very dirty and never has any good merchandise.

I agree it is Burlington Coat Factory's uncaring and rude behavior towards their customers, one where a store manager can harrass customers for any unjustifiable reason at all, where store managers can be rude and uncaring towards their customers, where they will treat their customers and you the public like dirt!

To JDCanda,

Honestly, I have no idea what you are talking about, you must not shop in Canada very often. You get cash refunds at most if not all stores in Canada if you paid cash. If you paid by credit card, you get a credit refund on your credit card. The only time you get a voucher or store credit is at places like Walmart that accept returns without any receipt. If you have a receipt and you go to the store of purchase you'll get your money back. Any store (Walmart, Canadian Tire, Zellers, Sears, The Bay, Future Shop, Best Buy, Addition-Elle, Eddie Bauer, need I go on, will give you cash refunds if you have your receipt and if you paid cash for the items)

I'm an associate at Burlington coat factory, and yeah there policy was cr*p. However, about a year and a half ago we started cash refunds.

I recently went to burlington and returned a pair of pants i paid for in cash and got cash right back, no problem...i guess paying with a check leaves you in the dark ages...who does that?

On Friday night, January 26, 2007, I purchased 12 items from the above store. On Sunday, I returned one damaged painting. Now, I had paid by check, which the cashier carefully told me would be treated just like a debit card with the funds being electronically transferred immediately and the check handed back to me. I checked online when I got home and indeed, the funds were removed from my account immediately. On Sunday when I returned the damaged painting and asked for a refund of $18.99 (yes, less than $20!) I was told it would take 2-3 weeks to get a check from corporate. 2-3 weeks, when they had my money immediately removed from my account. I was also told that I could have got an immediate refund if I had paid cash or by debit card. When I pointed out that they already had cleared my funds just like a debit card, the manager,, Jim Kied, threatened to have me removed from the store.

This morning I called corporate and was told there was nothing they could do, as this is the policy. I told her if they can immediately remove the funds from my account, I want BN's account number so I can immediately remove the money from their account. She told me to write to the investor group that bought the store and complain to them. Instead, I choose to let other consumers beware of this type of business practice. BN obviously does not care about repeat customers and is willing to lose a customer over a measly $18.99. Mr. Kied was abrupt and rude to both me and my husband. They obviously do not know what customer service is. When they go bankrupt I will laugh all the way to my bank. All this over $18.99. Sheesh.

I understand your frustration, but here in Canada 99% of the stores have a no-cash refund policy. I was shocked when my boyfriend, who lives in the states, told me I could return something I was unhappy with that I had bought in the states. And sure enough, when I brought the item in, there were hardly any questions asked, even though I had already removed the tags, and I received a cash refund. Whenever you return something here in Canada, you always get a store credit and that's only if the tags are still on. If you've taken them off, tough luck. So I understand your frustration but I say consider your self lucky that most other retailers will give you your cah back and use your gift card