Filthy
The workers are friendly and helpful. It's a shame they have to work in a dirty restaurant. The bathrooms were absolutely disgusting. The only toilet in a stall in the men's room was full and looked like it hadn't been cleaned in days. The women's restroom was dirty and the lower half of the wall buckled in like someone ran into the building with their car...
Read full complaint#1 meal
I ordered a medium #1 meal no onions and no cheese I was charged for a large meal. At the drive through window I asked the price of a medium meal she stated my order is medium with cheese and no onion. I told her no I did not order cheese. She said no #1 comes with cheese. I repeated no I ordered no cheese. She then said yours has no cheese. She never did...
Read full complaintWhopper Jr, meal
I decided to patronize burger King after I received coupons thru the mail one of the deals was 2 whopper Jr.'s and fries for 5.99. I had not been to BK in a long time probably pre Covid, so on 09/13/2023 at approximately 7pm at your location on 1390 Vernon Odom Blvd 44320 I ordered the meal. I didn't mind waiting the 10 to 15 minutes because I thought that...
Read full complaintCustomer service
Good morning, I was a at your drive-in window in Madison, Georgia, I waited a while, and no one answered, and I said is anyone there. I ask a second time and the young lady was talking and she said to me " i wasn't talking to you with a very negative tone. I said to her that was rude. Needless to say, I left the store because I didn't want her to serve me...
Read full complaintMissing order
Placed order through Burger King App 7th September, which is partnered with Deliveroo.
delivery driver delivered Uber eats order that was clearly not what I ordered as I didnt order through Uber.
I have been trying to complain via deliveroo and Burger King to no avail.
no-one taking responsibility for this error and im know down meal and money.
trying to get hold of customer service is ridiculous.
I will not be using your services again as all you have done is rob me of my money.
shorted my order and cold fries
We stopped to get food and when we got home (8 miles away) we found the we were missing one of our two whoppers and the fries were ice cold. I tried for hours to contact the store and they never answer. I tried to leave a bad review at mybkexperience,com and it wouldn't take the survey code. You have insulated yourself and it allows you to steal with...
Read full complaintstore # 9796 in Escalon, CA
I do not even live in escalon, but I was going through & that was where my grandson wanted to eat. We ordered 2 meals totalling $27.56. I was the driver, we take our 20 minute drive to get to my house & we are missing our burger & fries on one of the meals. I called & called [protected], the # on the receipt, I left messages with my name & number that...
Read full complaintVanilla milkshake
My name is Kimberly Joseph. I am a citizen of Trinidad and Tobago. I came to visit Port St.Lucie to visit some family on the 11th Aug.2023. We stopped off at burger king on sun the 13th Aug.2023 where I ordered a milkshake and drank the entire cup of it when I received it. As soon as we got back home, I started to vomit and got diarrhea. This happened for 3...
Whopper with extra onion
I ordered a double whopper with extra onions and repeated to the order taker. She acknowledged by charging me an additional ten cents for the extra onion that I didn’t get. This has happened more than once at different locations within El Paso, Texas. I don’t think this is an ethical practice. You are charging customers extra for something they are not...
Read full complaintOnion rings
This is what I got from a medium order of onion rings at the Watertown NY store on Arsenal Street. Pieces and burnt parts and fries. 09/5/2023 @ 635 pm. I told the cashier about it but they didn’t care and told me they all look like that. I did not get any more onion rings or any refund from the store. I am sending you a picture of my onion rings and a picture of my receipt with the date and time.
Desired outcome: Free onion rings for 1 year .
Size of meat in Whoppers Jr, false advertising
I recently purchased the two whopper Jr's for 5.00 dollar deal, at home when I took my first bite there was no meat, I thought that they forgot to put the meat patties in the burgers, when I opened the burger to check, the meat patty was the size of a silver dollar, this is outright false advertisement, on the online menu and TV commercials the patties are bigger than the bun.
Read full complaintOrder issues
I used the Burger King in Manitowoc WI this evening. Everything was fine. When I received the food I commented that the bag didn't seem right but I was assured that everything on the receipt was in the bag. When I got home I found that I was missing the Whopper with Bacon that was ordered. I have tried calling this Burger King but am not getting any answer.
Desired outcome: I paid for the Whopper with Bacon and would like to be compensated for that.
Food and Service
went to burger king 09-01-2023 at 1:49 pm. Ordered 2 whoppers with cheese and 8 piece count of Mozzarella sticks to go. got home and realized they gave us chicken nuggets instead of mozzarella sticks. Took the chicken back to get the mozzarella sticks, the girl gave the sticks to us with no bag. The whoppers were very sloppily put together and cold. Didn't get a welcome to burger king or any comment except can i help you when we walked in. when given our order no thank you or anything. Just gave us the bag and walked away.
Desired outcome: I would home they would get management and workers that care about customers and the way they present food to them
burger king employee
Customer Name: Rick W. Employee Name: Chris ( Employee Cook) On [protected] I walked into the Burger King at 3390 Terry rd. Jackson ms. and no body was in the kitchen area. Time was 11:39 am. I yelled for some assistance and clapped my hands loudly. still no employee presence. A 43 yo man walked in with a name tag Chris and told me that he was the cook. He...
Read full complaintCustomer service
I went to store last evening, drive thru and tried to order your $6 your way meal which on the board said choice of double whopper jr or double bacon cheeseburger, chicken fries and value french fry... I wanted the double whopper jr; however, the manager on duty on drive thru said her "button" only shows double bacon cheeseburger and she could not give me...
Read full complaintsuppoort service to cancel the order
I placed the order twice because not sure it went thru or not- order No. 42 & No. 44 on 8/28 about 11.20 am. I went to the store to stop the order. The manager told me she won't make the order. I use support to cancel the order. It didn't work. I email to cancel the order. It didn't work. The support team always end
the chat. I didnot pick up the order. Please refund $ 10.21 X2= 20.42 to my credit card. Please confirm you get my message. call me at [protected].
Restaurant and customer support experience
This was my email to them below: I had received a response from them after asking me if I reinstated their account to let them know, it has been over a week and I have emailed them three times and still no response. Burger king your customer support is useless and is a reason why you will lose this customer beside the horrible experience at the location. I...
Read full complaintPoor customer service by manager and employee intimidation
The manager (Lead staff/Black shirt) working on 8/28/23 at location RPB Blvd/Okeechobee road was unprofessional and rude taking my order. When I went inside he continued to be rude and would not give me his name, asking why I was looking in the kitchen and at the employees. When I asked his fellow employee for his name , they were intimidated and were...
Read full complaintService and Food
Saturday 26th August 12.45pm at Michaelwood services North.
We waited half an hour for our food . Sat down with it and out of 4 burgers 2 of them were wrong so had to be changed. The chips and burgers were freezing cold no heat at all. we took the food back and they threw it in the bin and carried on doing other orders. After 10 minutes there was still no acknowledgement that they were going to replace our food , so i asked the same person who took it off us if they were going to sort our food out , they mumbled and walked off. I then asked the other person and he passed the burgers over but no chips . I had to ask for our chips at the same time a woman next to me who had just been served said these chips are freezing. he was bagging up our chips and i said i'm not having them if they are cold , he touched them and said yeah they are and threw them in the bin. Then went into the back and came and put more chips on.
After what felt like a life time i noticed someone was called out who had a badge on saying Team Leader to do a refund so i asked if he was in charge and told him how appalling the service was and could he please sort our food out , by now the burgers were cold as another 10 minutes later still no chips . He didn't speak and walked off. We were given our meals by then we had been in there an hour. Chips were hot , Burgers were very cold. We spent over £40 on these meals, the service was terrible and the food was worse. They only had 2 serving and they were unorganised. If you clearly haven't got enough staff you shouldn't open. what a waste of £40
Desired outcome: Refund
Classic Chicken Wrap is a BIG Time Shaft
On 08/26/23, @ 11am, I ordered the Classic Chicken Wrap. What I received was the BK SHAFT! I took a picture of the wrap which was 100% wrap, 10% lettuce, tomato, and a small piece of chicken! Talk about FALSE ADVERTISING! I was told by an employee that they were told to cut the chicken in half. The piece of chicken I got looked like it had been cut at least three times. SHAME ON YOU FOR DECIEVING THE PUBLIC!
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