CB Security Products and Services Brink's Global Services Misleading

Brink's Global Services review: Misleading

Joe734 of Lake Elsinore, US

Sep 18, 2023 12:16 am EDT

Verified customer

Resolved

Replied

Featured review

I have had an issue with Brinks Home for a few months now. They were great in the beginning when I signed up. However, the problem really began when I discovered there was no signal going to central for six months. It took 2 more months after to rectify the situation. After they attempted to charge me $600.00 for a new panel I told them I was not longer interested in doing business with them. I was sent to their Texas home office and they promised me a new panel but said it is now custom for the general public to install the new panel. I didn't have much to complain about that except, WHAT? No big deal, it was an easy thing to do. Then I started having problem with them again. I was told because they bought out another company they would not be able to send a technician out to fix the new panel but they would have someone zoom me. WHAT? I demanded a technician as i had enough of their lies. They said it was written in my contract. I respectfully informed them I did not sign a contract. They refuse to help me and now I am electing to get my lawyer involved. Not once did I authorize them to service my account when the other company sold out to them. Not once did they alert me when my system was down communicating with central. Brinks Home is a scam and have no regard for their customers. Imagine all the folks in distress because of break in, thinking they would be safe. My suggestion is to report to the Consumer Affairs. This scam has got to stop.

Desired outcome: Refund, cancelation and people to connect with me to start a class action suite.

Brink's Global Services response

Sep 18, 2023 9:29 am EDT

Brink's Global Services customer support contacts

Phone numbers

+44 208 831 5900

+1 (804) 289-9600

Address

Unit 3, Radius Park Faggs Road, Feltham, TX, TW140NG, GB

Website

www.brinks.com

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View all Brink's Global Services contacts

Joe, thank you for reaching out about your recent issue with your account. We take all complaints seriously, and I am sorry to hear you had trouble. I would love to look into this for you, and work with you to reach a resolution. Please send us an email at socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. - Andrea

Resolved

This complaint has been resolved automatically due to user's inactivity.

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Brink's Global Services contacts

Brink's Global Services phone numbers

+44 208 831 5900
+44 208 831 5900

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100%
Confidence score

United Kingdom & Europe

+1 (804) 289-9600
+1 (804) 289-9600

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United States

+32 32 342 151
+32 32 342 151

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Belgium

+33 148 169 538
+33 148 169 538

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France

+30 210 348 4000
+30 210 348 4000

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Greece

+39 575 984 434
+39 575 984 434

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Italy

+352 425 151 267
+352 425 151 267

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Luxembourg

+31 102 421 414
+31 102 421 414

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Netherlands

+48 228 535 344
+48 228 535 344

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Poland

+7 495 775 6252
+7 495 775 6252

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Russia, CIS & Baltiс Countries

+90 212 250 6700
+90 212 250 6700

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Turkey

+61 283 968 888
+61 283 968 888

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Australia & New Zealand

+852 28 779 717
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Hong Kong & Philippines

+91 224 931 9000
+91 224 931 9000

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India

+65 65 917 799
+65 65 917 799

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Singapore & Malaysia

+27 113 922 006
+27 113 922 006

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South Africa

+66 26 300 661
+66 26 300 661

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+84 838 444 681
+84 838 444 681

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+971 42 996 936
+971 42 996 936

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UAE

+54 114 016 4400
+54 114 016 4400

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Argentina

+55 112 133 0300
+55 112 133 0300

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Brazil

+52 555 627 3480
+52 555 627 3480

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Mexico

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