Dan Murphy's

Which complaint should I start with?
Ordered on line prior to attending a Xmas party.
I received the confirmation emails and text to say the order was ready for pick up.
I went to the store (didn't try to have them bring it out as they advertise because never do). and I waited to be served at the pick up counter and watched as the staff chatted between them selves they acknowledged my presence and when they finally served me my order was only partially filled, they had sold some of my order.

The manager agreed to refund my purchase and yes you guessed it I am still waiting for the refund.
ex customer number [protected]