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CB Energy and Power Arizona Public Service [APS]
Arizona Public Service [APS]

Arizona Public Service [APS] review: Solar cash-out in December

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6:52 pm UTC
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This review was chosen algorithmically as the most valued customer feedback.

We have rooftop solar. It covers all of our electricity needs and a small excess. APS cashes out the excess in December.

On-Peak Renewable Energy Sold To APS This Month (684 kWh X
$-0.02895/kWh

The next month, of course, is January, when there is little sun and high heating needs. Rooftop solar does not cover the electricity need, and because APS cashed out the excess in December at a very low price, they get to charge me a very high price in January.

On-Peak Generation Of Electricity (76.00 kWh X $0.21185/kWh)

I've asked customer support to change the cash out date from December to March, but of course, they said it was not possible.

A date change should be easy to do. All of this billing is done by computer, and the computer does not care what date it is programmed for. So the real reason "it is not possible" is because it is financially in the favor of APS to do business this way.

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  1. Arizona Public Service [APS] Contacts

  2. Arizona Public Service [APS] phone numbers
    +1 (602) 371-3614
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    Personal
    +1 (602) 371-3695
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    Business
    +1 (800) 240-2014
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    Personal, Outside Metro-Phoenix
    +1 (866) 225-1895
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    Business, Outside Metro-Phoenix
    +1 (855) 688-2437
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    Residential Outages
    +1 (602) 371-6767
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    Business Outages, Phoenix Area
    +1 (800) 253-9407
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    Business Outages, Other Areas
    +1 (602) 371-7171
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  3. Arizona Public Service [APS] emails
  4. Arizona Public Service [APS] address
    400 N. 5th Street, Phoenix, Arizona, 85004, United States
  5. Arizona Public Service [APS] social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 05, 2026
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Arizona Public Service [APS] Category
Arizona Public Service [APS] is ranked 3 among 72 companies in the Energy and Power category
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