Amazon cheats by selling the new phones online.
I have ordered new i-phone 4 and i-phone 5 through Amazon few weeks before. And paid in full for the new i-phones, but the sellers cheated me by shipping me the old/used phones. I came to know about this fraud when I visited Apple for the performance issue of these phones. I bought the new i-phone5 in Feb, 2014 but Apple says it was activated and used in 2013.
When I came to know about the fraud, I contacted Amazon but it doesn't 'act' on this report. I have got really funny reasons from Amazon for not refunding the money - Amazon gave a reason that the order has passed 90 days so A-to-Z guarantee claim cannot be filed and in addition the seller has ordered a 'shampoo' through Amazon, so money cannot be refunded. Below are my order and product details and also the response from Amazon.
I have all the supporting documents and communications, please suggest me what to do?
Order and item details: Product: i –Phone 5, Black, 16 GB, New.
Order Placed: February 9, 2014
Amazon.com order number: 113-7253028-3677841
Serial Number: F2LKRRD9F8H2