Zara.com review: poor quality 4

lara28 of ES

Jun 28, 2012 5:21 am EDT

Resolved

Featured review

The clothes are of poor quality, melts in your washing machine and leave a picture as proof. The treatment in shops is bad and it shows the bad atmosphere among its workers. I searched the internet and there is a website that speaks this company, things we know. ( www.inditex-grupo.blogspot.com.es )

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Zara.com - customer service 42

Resolved

Zara.com - refunds/exchanges 10

Zara.com - defective zippers 7

Zara.com - online ordering 2

Resolved

Zara.com - customer service and merchant violations 7

Resolved

Zara.com - online orders

Zara.com - dress

Zara.com - I m complaining about a manager Zara

Zara.com - order not delivered 1

Zara.com - I am complaining about a return

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4 comments

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Teew

Melbourne, AU

1 comments

Teew of Melbourne, AU

Mar 06, 2014 4:39 am EST

I bought a green military like jacket in store at Zara Chadstone for about $89.95 AUD. I thought it was an expensive purchase given that it is made of cotton. But seeing as it is 'Zara' and had good experience with other clothing lines with Zara, I decided to purchase it due to it's pretty designs with the studs.
However, after taking the jacket to dry clean for the first time cleanse (as per the labelled instructions), I was very disappointed with the result. It said I could dry clean the jacket and I wanted to take good care of this jacket so I didn't mind spending a bit of money for dry clean! It turns out many of the studs fell off and the studs left glue stains on other areas of the jacket.

I have attached photos of what it looks like after dry clean. Now i'm left with not knowing what to do with the garment as the studs were the main attraction to the jacket. For $89.95AUD and labelled dry clean, I am extremely disappointed with Zara's quality of this product line.

Would anyone know how to resurrect this jacket? I would very much appreciate your advice. Thanks

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dcist88

Washington, US

1 comments

dcist88 of Washington, US

Aug 19, 2011 7:11 pm EDT

I bought a shirt three months ago during the spring season. For my surprise, after 4 uses of the shirt, it ripped apart as I was putting it on. I followed the care instructions carefully, but it seems the quality of the shirt is awfully bad. I paid $45 USD for the shirt, so I'd expect something of good materials. I went to the store to talk to the manager, and he was completely dismissive. He pretended looking at the computer, and told me he has never seen that shirt in the store- which is a lie. Then, he said to me "sorry no returns, as it is from a past season." Then, he said he could do anything for me. Unbelievable

Helpful? 0 0

Landi Erasmus

, QA

1 comments

Landi Erasmus of QA

Mar 30, 2013 6:30 am EDT

Im a huge lover and constant buyer at Zara. As a fashion blogger I constantly promote this brand, so its really upsetting if I have to complain about one of my favorite brands. I bought a coat at Zara recently and after wearing it for ONE DAY only, I found that the lining seams were coming apart and the interlining of the coat were peeling out from the seams. I find this unacceptable and the quality of Zara clothing is not up to standard, as this is not the first time for my purchased items to break at seams etc. I hope that Zara clothing takes the board of complaints in consideration and focus on quality as to quantity.

Ive attached photos as proof.
erasmuslandi@yahoo.com

Helpful? 0 0

cacitybird

Los Angeles, US

1 complaint

12 comments

cacitybird of Los Angeles, US

Jun 05, 2013 12:56 pm EDT

Verified customer

They are a fast turn around company - using the cheapest in materials and labor. Their garments are wear one time garments like Forever 21

Helpful? 1 0

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