CB Vehicle Repair and Maintenance Volkswagen High pressure fuel pump failure while in drive

Volkswagen review: High pressure fuel pump failure while in drive

T K James of Marble Hill, US

Sep 18, 2023 12:29 pm EDT

Verified customer

Featured review

Hi my 2013 Volkswagen Jetta TDI wagon had a failure in the high pressure fuel pump while it was in drive and caused it to die and not start again, unfortunately if it would have happened 30-1 minute sooner my son and myself could have been in an accident, unfortunately there are metal shards in it, and it happened right after my car hit 120 miles on it, after finding out it's going to be a yard decoration due to the high cost to fix it ( I have only owned it for a almost 4 month) my husband and myself decided to do some research on it because that seemed kinda strange it dying like that without a warning plus it just had it in the shop about 2 months beforehand to get stuff fixed amd have it all looked at and no one told me that these cars can do this, and after research we find out this has happened to lots of people amd most of them were driving when it happened, so now we know we ended up with a faulty car, so my husband has decided we might just need to take our loss and be done with VW, he has always loved owning your cars and this was my first one ever owning and now I have nothing because I thought choosing VW was a safe bet, my husband is also thinking about going to the national transportation board as well so that why they know what is going on with these cars and maybe they can make sure customers get informed that this could happen and what to do to try and prevent it or to just not buy the car at all. Hopefully this complaint can help out future customers, maybe VW will finally decide in the future to do something about this and maybe even help the customers fix the problem. Thank you for your time reading this.

Sincerely Mrs. James

Desired outcome: I have already been told VW won't help me, I am hoping that VW will finally step up to the plate and make the this right at least for future customers.

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Volkswagen phone numbers

800 865 579 2436
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