CB Satellite and Cable TV Virgin Media 24 month contract 1 gig speed

Virgin Media review: 24 month contract 1 gig speed

Ivailo Hinkov of US

Oct 26, 2023 7:55 am EDT

Verified customer

Featured review

My contract started on the 13th of June and beforehand we specified on the phone that I have no cables whatsoever and they need to sort this out on which they agreed. There should be a record of this for training and monitoring purposes.

Next, my virgin kit arrived but I didn't have cables something we'd already discussed by phone when I was creating this contract.

Next, crews came several times (often not knowing why they were being sent to my address, to begin with...) and couldn't install cables stating that a cable re-pull needs to be done outside of the block first.

Since then I've had over 4 appointments of them doing this cable re-pull work but somehow they still can't manage to do them and they never gave any explanation of why this work hasn't occurred, only making different day appointments and everything just dragging on...

In the meantime money has been taken from my account for billings and services I am not even using and the problem is that the contract states that money will be taken upon service activation... I've not used their service yet due to the problem above...

Desired outcome: Desired outcome 1: Full refund and finalized cable re-pull work after which you can take payments as stated in the contract after the activation of your services.Desired outcome 2: Full refund and termination of the contract.

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