Truworths review: fitting room

Susan horn 11 of ZA

Dec 16, 2019 4:15 am EST

Resolved

Replied

Good day

I support you store in the highveld Mall
Witbank

I do really like the Ginger Marry cut so i went to the fitting room and the lady count my items so i need to leaf the one set shirts by her because you may not take more than 5 items .
Afther i fit it my husband stand by the entrance of the fitting room and i told him to go take a bigger size for me and the yung lady look at me and told me maybe you must go to a gym for one moment i could not believe what she just told me . I went back to the fitting room very ashamed and yes i am overweight and on that moment i think what to tell her before i gone pay this is (heartbreaking )shame on you to treat me like this this is really not right from you.

Really i will never ever go to that store again😪

Truworths response

Dec 19, 2019 1:39 am EST

Truworths customer support contacts

Phone numbers

+27 872 859 401

+27 214 602 300

Address

1 Mostert Street, CBD, Cape Town, 8001, ZA

Website

www.truworths.co.za

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Good day,

Thank you for your post and affording us the opportunity to assist.

At Truworths, be it online or in-store, our aim is always to provide services that give our customers effortless and pleasant shopping experience. We therefore sincerely apologize for your recent experience.

Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. However, in order for us to investigate this matter, we kindly request you to contact us directly on 021 460 2300 or via email services@truworths.co.za.

Kind regards,

Truworths Online team

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Truworths phone numbers

+27 872 859 401
+27 872 859 401

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8%
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