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Spirit Airlines review: Customer service

Richard A. N. of Roosevelt, US

Nov 21, 2023 4:28 pm EST

Verified customer

Featured review

Today, November 21, 2023 I had a reservation for flight 1403 from LaGuardia to Charlotte. I arrived at the airport and printed my boarding pass at 11:51 for my flight which scheduled for a 12:59 departure. Upon my arrival I inquired as to where I should leave the one bag, which I was told was free in my phone call to customer service, and I was directed to go through the baggage and then to the gate which was gate 3. Upon arriving at the gate I was told that I would have to pay $100 for my bag. I then came to realize that the bag was not on my reservation, and it was then 12:35. I left to go to get some money and tried to check the bag. After waiting in line for the agent who knew what my situation was, she continued to talk to someone long after their transaction was completed, she then told me the the doors to the flight were closed and I therefore missed my flight. To make matters worse. she then would not rebook a flight for me and told me to call in to rebook a flight. So, believing what I was told, I tried to rebook a flight only to be told that since I was marked a "no-show" that I lost the price of the ticket and nothing could be done by the online chat agent. I then asked for either or a supervisor or the information to file a complaint, I was refused and told that the matter was over. I called again and spoke to someone else, This person told me that the information was true but that a complaint could be filed and change the situation. So I am filing a complaint, firstly because the reservation was wrong and secondly the rebooking should have taken place at the airport. I am on a fixed income and definitely cannot afford this loss. I was on my way to spend time with family for the holiday. Can you please fix this for me so that I can rebook a flight to get there in time for Thanksgiving? Your assistance will be very much appreciated

Richard N.

Claimed loss: One round-trip from New York to Charlotte

Desired outcome: The desired outcome being rebooked on a flight on Wed. 11/22/2023 and return trip changed to Sunday.

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Spirit Airlines contacts

Spirit Airlines phone numbers

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