CB Telecommunications SingTel the worse mobile service in singapore: singtel

SingTel review: the worse mobile service in singapore: singtel 48

carolin3 of SG

Mar 10, 2009 11:54 am EDT

Review updated: Nov 13, 2023

Resolved

Featured review

1. Customer lost phone, they give bad service.

I bought an iPhone with 2 years contract from Sept08. Last week, I lost it and called them, the customer service for iPhone was put me on hold for 10 min when I asked for IMEI number, and they asked again and again do I have my phone with me. They are not paying attention to the customer and giving bad service by asking same questions again and didn't even know how to find IMEI number in their database.

2. Extremely high price for replacement of lost phone.

I called again and ask, if I want to buy iPhone to replace my lost iPhone, how much does it cost for 3G iPhone 8GB? They said it cost S$1200.
The iPhone pricing from Singtel are EXTREMELY HIGH, compare to other normal shops that selling S$880. They never give any discount or voucher for lost of a phone. Whereas, other provider will give some voucher to buy new phone.

Singtel has the WORSE service ever and suck up as much money as they can take from the customer. SINGTEL has NO CUSTOMER CARE AND BAD SERVICE, and the service you pay them is very expensive compare to others.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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48 comments

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Aung

, SG

1 comments

Aung of SG

Aug 21, 2018 2:40 am EDT

Verified customer

Today customer svc put me to payment department, I waited 46mibs no one answer n yet my line was cut of out of no where. It's really not very nice.

Helpful? 0 0

gagan.kool@gmail.com

, US

1 comments

gagan.kool@gmail.com of US

Aug 20, 2018 6:43 pm EDT

I have moved form singtel ASDL to Broadband service and my connection should be up from last one week, but nobody following up and still it is not up.

Best part I am calling and following up and calling singtel guys to check and these guys do not have a shame.

Worst service available.

Helpful? 0 0

Yvonne Aw

, SG

1 comments

Yvonne Aw of SG

Aug 20, 2018 7:11 pm EDT

Hi,

I've encountered a lot of "No Service" when I'm at home sometimes. When I've a really important calls to make, I'm not able to make a call. Could you please advice why do I encounter this often? Looking forward to a reply and explanation. Thank you.

Thanks & Regards,
Yvonne

Helpful? 0 0

singteltv-sucks

Singapore, SG

1 comments

singteltv-sucks of Singapore, SG

Aug 15, 2018 11:55 pm EDT

3 months ago I signed a 24months contract up for the Mezzo Channel. Now Singtel ended this channel . No alternatives provided, no refund provided, and I cannot cancel the rest of my contract.

This an unfair contract.

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Helpful? 0 0

Jaysfungs

, US

1 comments

Jaysfungs of US

Aug 15, 2018 2:14 pm EDT

How come my main account money just gone in few second? This is not the first time singtel deduct my money...i hope singtel got a proper explanation cause i got picture that show u scamming singtel user!

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Helpful? 0 0

Adam Mazlan

, SG

2 comments

Adam Mazlan of SG

Aug 16, 2018 10:12 am EDT

Verified customer

Hi...my home line, broad band n mio tv was diconnected for don't know reason..we try to on off the supply but still disconnected.
I have been paying my bills regularly n i have no outstanding amount..
I am also your regular customer..
If nothing is being done, and check is still disconnected by tomorrow, i won't hesitate to make another complaint.

Helpful? 0 0

Chan SK

, US

2 comments

Chan SK of US

Aug 24, 2017 7:09 pm EDT

Hello Singtel – where is our Bill Rebate?
Fauziah, your manager confirm in Singtel official letter ref CRD166129-20 dated 12 July 2016 bill rebate of $8 for my children and myself mobile lines.
Where is our Bill Rebate?

Helpful? 0 0

Sim Poh Khoon

, SG

2 comments

Sim Poh Khoon of SG

Mar 02, 2012 8:31 pm EST

My data plan wasnt not even activate since I subscribed on th 28th of Feb 2012.
Umpteen calls had been make to Singtel hotline and nothing was done when I wa told my line will be activate on the 1st of March.
Called again on the 2nd of March and same repond from all the stuff pushing my call around to difference department and was told my line will be activate on 00:00hrs of 3th of March today!
Till now mu data network wasn't even activated yet!
What kind of service is this?
I never expected Singtel was so stuck up for the first time I use Ur service!
Pls PM me for all my personal detail!
Time had be waste from me to keep calling for the service to be connected!

Helpful? 0 0

1 2

SingTel contacts

SingTel phone numbers

1688
1688

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Customer Service

+1 (800) 763-1111
+1 (800) 763-1111

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Sales

1606
1606

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Post Sales and General Enquiries

100
100

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Directory Services

+1 (877) 746-4835
+1 (877) 746-4835

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United States

+65 62 351 688
+65 62 351 688

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Customer Service

+65 67 631 111
+65 67 631 111

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Sales

+65 62 211 606
+65 62 211 606

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Post Sales and General Enquiries

+65 68 383 388
+65 68 383 388

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Singapore

+1 (212) 269-7920
+1 (212) 269-7920

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United States, New York

+1 (650) 508-6800
+1 (650) 508-6800

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United States, San Francisco

+61 280 827 800
+61 280 827 800

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Australia, Sydney

+44 207 122 8000
+44 207 122 8000

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United Kingdom

+49 699 750 3445
+49 699 750 3445

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Germany

+88 11 184 988
+88 11 184 988

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Bangladesh

+86 106 410 6193
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China, Beijing

+852 28 771 500
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Hong Kong

+91 114 152 1199
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India, New Delhi

+81 354 377 033
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Japan, Tokyo

+60 377 282 813
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Malaysia

+63 28 872 791
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Philippines

+82 232 877 575
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South Korea

+886 227 411 688
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Taiwan

+66 22 569 875
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Thailand

+971 43 636 705
+971 43 636 705

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UAE

+84 439 432 161
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Vietnam

More phone numbers

SingTel emails

csr@singtel.com

100%
Confidence score: 100%

Support

myatmoe@singtel.com

94%
Confidence score: 94%

huileng@singtel.com

94%
Confidence score: 94%

leeshirley@singtel.com

94%
Confidence score: 94%

raviverma@singtel.com

93%
Confidence score: 93%

aloysius.leng@singtel.com

93%
Confidence score: 93%

yonghoo@singtel.com

93%
Confidence score: 93%

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