CB Airlines and Air Travel Singapore Airlines Food poisoning

Singapore Airlines review: Food poisoning 5

Julian Male of TH

Jan 30, 2012 8:55 am EST

Resolved

Featured review

My name is JM. I flew from Adelaide to Bangkok last June on business trip and became violently ill on the Singapore Bangkok leg of the jounery. I ordered a vegetrarian meal for lunch and ate it after our departure from Adelaide whcih consisted of a type of veg/potatoe pie.
I was vomiting on the plane with severe gastric disturbance. The staff did not help me at all even after I told them what was happening. I mamage to make into a cab in Bangkok however I had to make an emergency stop on the tollway otherwise I would vonited in the taxi. I wrote to a Nikolaos Vlachos of Passenger Services Executive of SA and there reply was that the onset of Food Posioning can take up to 2 weeks for the symptons to appear afer ingestion. This only partially true. The other version brought on by containmated food is 5-6 hours after ingestion. I am a lawyer and studied medscience so I do know something about this topic. They became more dismisive as I re-butled their explanations. Eventually they just ignored me the story is that thyy did not conduct a thorough invevstigation and maintained that their food handling procedures were of the highest standard, They were so insensitive and unporefessional to the point I will never fly with them again. I was also too sick to go to hospital all I could do was go the hotel and then bed. I wasted an entire trip.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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5 comments

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Komal Patil

, NZ

1 comments

Komal Patil of NZ

Feb 16, 2014 12:35 am EST

Verified customer

Hello, Here's similar case but I was deliberately humiliated on my return journey. Reason: I complained about their food.
I suffered from severe food poisoning (diarrhea, vomiting and stomach cramps) on Brisbane-Singapore flight on 13th Dec 2013. On inquiring about medical assistance to the flight attendant, I was turned down saying there's no provision for it inflight and was told that I can get medical help only on Singapore airport. At the airport, despite knowing that my condition hasn't been good, I had to make my own way in search of the clinic and received no help in terms of assistance or directions to the clinic. I had to walk for almost half an hour without any support and finding directions at totally unknown place (no signboards showing the direction). After this long walk I collapsed near the clinic and learned the clinic was closed. When I collapsed outside the clinic nobody attended me. After sometime, I crawled to the door and started banging the glass door and crying badly. A woman saw me crying and asked me what happen, where I replied I need to see a doctor. She went and told the airport staff. The airport staff along with a clinic assistant attended me 10 mins later doctor came 15 mins later. I had to pay 98.70 SGD on the spot to the doctor as it was a private clinic. I was traveling alone with connecting flight in 2 hours and had no help from airlines. I raised an official complaint with the airlines against this inhuman and casual approach and requested for special meal with manufacturing and expiry dates. They did not reply back till I made my journey back to Brisbane. To my surprise, they responded back with poor and humiliating service in my return journey. I was served bread butter meal in quite a non-professional manner. Non heated bread buns with 6 cubes of butter, no cutlery, unwrapped. The attendant served it by showing other passengers and the meal was indeed an inflight entertainment for others. I had enough humiliations with the airlines and hence didn’t have any food in my flight from Singapore to Brisbane. But still had experience with poor service. When I asked for a coffee, the attendant offered me whole meal saying don’t eat just keep or else he has to walk some steps more to get another tray. He tried to force the tray of meal on my table which was quite annoying. With this canine treatment I'm quite certain that it was a ploy of deliberate humiliation as an aftermath of my complaint. The airlines send me a standard investigation report stating flight food was not contaminated and I bought the bug from somewhere else. However, they have no stand on failure of their accountability. I requested reinvestigation mentioning about S. aureus. The second report states the expiry date of the meal served to me. However, I doubt this date since my request for special meal with manufacturing and expiry date was neither accepted nor turned down by emails. On calling the customer helpline Mumbai office, I was said in harsh words that their food is always fresh and doesn't have expiry dates. I am quite shocked to see the expiry date in their report and believe either it is fake, just turn down my complaint or it must have been in top secret files of the airline
I had options of flying with other cheaper airlines. I payed extra dollars just to have comfortable and safe flight. However, I regret my decision of flying with Singapore airlines. This airlines has provided me unacceptable service, contaminated food filled with lots of humiliation and mental trauma. I’m left with an emotionally scarring experience with Singapore airline.
I got this story published in The Independent Singapore
http://theindependent.sg/sia-passenger-fed-up-food-service/

Helpful? 0 0

Alan Kerr

, NZ

4 comments

Alan Kerr of NZ

Jan 10, 2013 7:29 am EST

Verified customer

Travelled from New Zealand to Bangkok with Singapore Airlines and my daughter was poisoned by inflight meal. Read about it here
http://m.facebook.com/pages/Singapore-Airlines-Food-Poisoning/368178923267529?id=368178923267529&_rdr

Helpful? 0 0

cl512

San Francisco, US

1 comments

cl512 of San Francisco, US

Jan 11, 2013 8:09 pm EST

Hello,
I am a doctor who recently flew singapore airlines. I had the chicken dish and salad with some type of Mayo like dressing. 5 hours after I ate, I developed massive vomiting and had diarrhea. I told the stewardess gently I thought it was the chicken or the salad as the timing is right. It could be Staph aureus poisoning which can present around this time frame. http://health.nytimes.com/health/guides/disease/staph-aureus-food-poisoning/overview.html
My main concern is that they denied that this could be the case because nobody else was sick. In my experience, it can be one sample that goes bad. I did not eat anything else within the time frame. It was clearly the food on the plane. I was upset because the stewardesses did not show much concern, walking over and around me as I vomited near the bathroom and while sitting on the floor. I am concerned because if you do not acknowledge the possibility, then no investigation ever happens, and other people can get sick. I worry most about children as I am a pediatrician that is boarded. They could get severely dehydrated. I am writing a list of complaint to the Singapore Airlines. I had to get a wheelchair after the flight because I was so sick, but I also believe that the level of weakness and dehydration I had could have been helped if I was accomodated to sitting closer to the bathroom. Thank you for sharing. Here is another similar case.

http://www.tripadvisor.com/ShowTopic-g1-i10702-k5869650-o10-Food_Poisoning_Singapore_Airlines-Air_Travel.html

Helpful? 0 0

Alan Kerr

, NZ

4 comments

Alan Kerr of NZ

Jan 10, 2013 7:10 am EST

Verified customer

Just out of interest when was your flight?

Helpful? 0 0

Alan Kerr

, NZ

4 comments

Alan Kerr of NZ

Jan 10, 2013 7:06 am EST

Verified customer

Hi I had a similar experience on same flight, Singapore to Bangkok and recieved same bs from SA customer service
http://m.facebook.com/pages/Singapore-Airlines-Food-Poisoning/368178923267529?id=368178923267529&_rdr

Helpful? 0 0

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