Shopee review: Shopeepay transfer to gcash

I have applied for Sloan amounting to 3,500 and was credited to my shopee pay account. Since I won’t be able to use it for emergency needs with just shopee pay I have decided to transfer it to my gcash account. Upon checking it appears that the funds were transferred to a wrong number. The last 4 digits of my gcash account was 4921 however it was mistakenly transferred to 4951 based on the history of transactions. Right after seeing that error I immediately asked assistance on how can I retrieve the funds with shopee at the same time I have also tried calling the number but it only says that the number is incorrect which means it’s not an active phone number. I have requested for them to provide me the full phone number since they would wash their hands and would simply blame it on my lapses of not checking the actual number before transferring the funds. I’m not asking them to resolve it by contacting whoever may have received the funds but for them to provide the number that I have listed. They would go on about data privacy which doesn’t make sense because I was the one who have transferred the money and not the other way around. I was the one who have listed the incorrect number which means the information came from me and I’m not just phising it for fraudulent reasons. It’s a total headache knowing that it was even a loan to begin with and yet up until now I have not received the funds back and they would expect me to pay for the loan that I have never even received. I want to know where can I report this? I’m already desperate to get this remediated.