Sharaf DG review: Gas cooker

DeeGee2 of Dubai, AE

Nov 27, 2023 6:57 am EST

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In January of this year I purchased a gas cooker on line from the Sharaf DG website. It was 90 cm Admiral Gas cooker. I used the pits from day 1.

In July i used the gas over for the first time as it is quite big and I used my air fryer for my daily needs.

On the first use in July of this year, on opening the tempered glass door, the inside glass pane shattered in a thousand pieces. Clearly the badly tempered glass plate could not take the thermal shock by being exposed to the oven heat to the air conditioned kitchen air.

I filed a complained and for the last 4 months now I have been discussing with every body involved to get this resolved.

A technician came and left... a report was filed... nothing after that.

First Sharaf DG claims it is a mechanical defect and that that is not covered by warranty. Then they started arguing that it is actually a 3rd party delivery. Than the manufacturer started misrepresenting the facts, stating that it was used intensively for 10 months. It was used only one time and that is the time it broke!. So it seems Sharaf DG can sell you a defected product and can then walk away from its responsibility?

After more than 4 months of arguing I am still stuck with a cooker which oven only functioned once!

Never again...

Claimed loss: glass pane replacement

Desired outcome: glass pane replacement

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