OnTrac review: Package not delivered

I ordered items at black friday from old navy and the package was delivered to wrong address and the picture showed door that is nowhere in my complex and no number on the door. The street that I live at has one condo complex, villas across the street and single family houses. It took me over a week to figure out where it might have been left at, since gps directs to my address and only my address, I finally found the blue door that matches the picture. It was delivered across the street to one of the villas with number on the building 5550, they have numbers 101 through 106, only 6 units, and box was left at the door with no number. Apparently the villas have entry door with number and additional door to go out directly from the bedroom with no number. My building is 6507 and apt 107. How the heck you deliver to 5550 when the address states 6507 and apt 107, you just assume that it looks familiar and if the door next to the one you left the package is 106, so this is 107? Mind bugling! I have two pictures attached, one is my door for next package a week later, clarily it states 107!

I called ontrac for days, there is no living human answering the phone, you can only text them, I asked for the address to file federal complaint and was refused to obtain one. I filed police report on the apartment that the package was left at and I will do the same for ontrac. My package and 300 in merchandise is gone. I hope they will be out of business!

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