CB Car Dealers KIA Motors 2019 Kia Sorento JUNK

KIA Motors review: 2019 Kia Sorento JUNK

Shelby0515 of Lancaster Mo, US

Nov 27, 2023 11:34 am EST

Verified customer

Featured review

I have had my Kia sorento since August 2022. My husband was in a rear end wreck in September of 2022. The insurance company attemped to fix it instead of totalling it out. The person who hit us was going 60 MPH. The air bags never went off. This car has never been the same since. I have had it at the body shop for over 6 months to get fixed and I have had it at dealerships for over 10 weeks. The dealships are telling me that the blind spot sensors are not fixable and the insruance company just tells me they are reordering the parts. Now fast foward to 11/2023. I have electrial issues. Im going to have to have it towed to a shop to have it fixed and I have been quoted over $2400.00 for just the part. This is the worst car I have had and can not seem to get any help on how to fix it. I have a child that rides in it daily plus my self and I have a job that I have to get to. I can not just walk to work every day but yet here I am walking to work over an hour away becuase of this vechile. I can not put groceries in the trunk as the back hatch does not work. Im missing parts it has been froze shut bascally. I called over on 11/22/2023 to get the part and I was told a price of $94.00 I told them I would be over on 11/24/23 to pick it up. When I got there the lady had her back to us flipping through every screen as fast as possible and said oh no its $1700.00 for that part that she had to call her mechanic that they gave us wrong information. I then called back later that day and was told oh no that not even correct either its over $2400.00 for this part. I simply just wanted the part and being told 3 different prices to what Im assuming they do not even know what I need. I have always loved going and getting a Kia car but this one has done me in. I am stranded and no one seems to care. I have been told by insurance that you all should just total it out which is not your decision but I also need a car to drive.

Desired outcome: I would like some options on 1. how to fix back to how I bought it or 2. make it right so I can get something to drive. Im making payments on a car that I can not drive that has been sitting since September of 2022.

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KIA Motors contacts

KIA Motors phone numbers

+1 (877) 542-2886
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