CB Vacuum Cleaners iRobot I-robot roomba

iRobot review: I-robot roomba

Francesca Morgan of US

Aug 24, 2023 10:41 am EDT

Verified customer

Featured review

I have never known such a ridiculous customer service line!

Incredibly unhelpful and just beyond stupid.

I rang to be told I would need to wait 20 minutes...fine.

I then get through to a chap called Paul. I explained that I need to order a part for my hoover and he goes on to ask me a list of questions of which I provide. He then asks what email address the product is registered with. As it was bought through our business I give him that email address first. That's incorrect, I then provide my husbands 3 possible email addresses that he may have used. I'm then locked out from going any further in the call because of GDPR. OMG what has happened to the world! I just want to buy a part for my hoover, which you won't sell to me because I don't know the exact email address, despite me having the invoice infant of me and all billing information.

I then asked for Paul's surname so I could make a complaint, to which he refused to give me, probably because he knew he was being completely unreasonable and said that I could refer to him as just Paul!

What a way to run a business. Flipping joke!

Desired outcome: Not able to buy a part for my hoover.Not able to find a complaints line to call or email. So posting on here instead

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iRobot contacts

iRobot phone numbers

+1 (800) 727-9077
+1 (800) 727-9077

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Customer Service

+1 (877) 855-8593
+1 (877) 855-8593

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Technical Support

+1 (781) 430-3000
+1 (781) 430-3000

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+44 208 865 3171
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United Kingdom

+353 12 475 428
+353 12 475 428

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Ireland

+43 19 282 220
+43 19 282 220

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Austria

+32 24 012 374
+32 24 012 374

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Belgium

+45 89 884 195
+45 89 884 195

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Denmark

+33 176 773 542
+33 176 773 542

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France

+49 692 2223 6532
+49 692 2223 6532

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Germany

+31 107 131 884
+31 107 131 884

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Netherlands

+351 211 200 414
+351 211 200 414

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Portugal

+7 495 921 3992
+7 495 921 3992

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Russia

+34 917 699 519
+34 917 699 519

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Spain

+46 850 644 369
+46 850 644 369

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Sweden

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