CB Camera and Photo Equipment GoPro GoPro Hero 11

GoPro review: GoPro Hero 11

Starspeak69 of US

Oct 03, 2023 3:24 am EDT

Verified customer

Featured review

I purchased a GoPro Hero 11 creator edition from BestBuy New Jersey on the 17th August 2023. I was just visiting. I returned to South Korea and started using the camera only to realize that the battery was draining very fast. Around the first week of September I requested support and they called me back. Asked me to do some trouble shooting after the call. I did and a few days later the camera wouldn't turn on. I requested support. after a bit of trouble shooting the camera started working. However the battery draining continued. I requested support again. Since the issue is not clear, I needed to buy a new battery and test. If the issue is resolved then it is the battery issue. They can't replace the battery but will give me some accessory of my choice! I was quite upset about it and didn't agree to the resolution. However, I requested support again, this time I was told that batteries are not covered under warranty. However, for further support I have to buy a new battery. If the issue persists I have to send the camera to GoPro warehouse in Singapore. They will test it there and if need be send me a replacement. They would not compensate me for the additional battery that I bought! Why should the user be put through such inconvenience ? Why should the user have to pay for identifying an issue? Technically, the customer is being denied free service during the warranty period

My product developed issues in less than one month from the date of purchase! technically I am entitled to a complete replacement of a 100% refund!

My contact is +[protected]

Desired outcome: An Apology from GoPro for the inconvenience caused and a complete refund. They need to arrange a pickup of the product from my residence.

GoPro - there is a fake website on internet selling gopro 5 1

GoPro - faulty product 17

Resolved

GoPro - order status and customer service nightmare 2

GoPro - customer service & product 1

Resolved

GoPro - Fake Product 1

GoPro - gopro wo ist mein GELD ! keine Rückerstattung!

GoPro - refund / exchange

Resolved

GoPro - gopro 7

GoPro - warranty service process

GoPro - Refused to refund their automatic renewal of subscription. 1

View all GoPro reviews and complaints

Previous review

0 comments

Add a comment

GoPro contacts

GoPro phone numbers

+1 (855) 635-3578
+1 (855) 635-3578

Click up if you have successfully reached GoPro by calling +1 (855) 635-3578 phone number 0 0 users reported that they have successfully reached GoPro by calling +1 (855) 635-3578 phone number Click down if you have unsuccessfully reached GoPro by calling +1 (855) 635-3578 phone number 0 0 users reported that they have UNsuccessfully reached GoPro by calling +1 (855) 635-3578 phone number

USA

+1 (650) 436-4001
+1 (650) 436-4001

Click up if you have successfully reached GoPro by calling +1 (650) 436-4001 phone number 0 0 users reported that they have successfully reached GoPro by calling +1 (650) 436-4001 phone number Click down if you have unsuccessfully reached GoPro by calling +1 (650) 436-4001 phone number 0 0 users reported that they have UNsuccessfully reached GoPro by calling +1 (650) 436-4001 phone number

USA

+ 44 20 3608 1836
+ 44 20 3608 1836

Click up if you have successfully reached GoPro by calling + 44 20 3608 1836 phone number 0 0 users reported that they have successfully reached GoPro by calling + 44 20 3608 1836 phone number Click down if you have unsuccessfully reached GoPro by calling + 44 20 3608 1836 phone number 13 13 users reported that they have UNsuccessfully reached GoPro by calling + 44 20 3608 1836 phone number

United Kingdom

+353 1 486 1270
+353 1 486 1270

Click up if you have successfully reached GoPro by calling +353 1 486 1270 phone number 0 0 users reported that they have successfully reached GoPro by calling +353 1 486 1270 phone number Click down if you have unsuccessfully reached GoPro by calling +353 1 486 1270 phone number 1 1 users reported that they have UNsuccessfully reached GoPro by calling +353 1 486 1270 phone number

Ireland

+49 89 2109 3225
+49 89 2109 3225

Click up if you have successfully reached GoPro by calling +49 89 2109 3225 phone number 2 2 users reported that they have successfully reached GoPro by calling +49 89 2109 3225 phone number Click down if you have unsuccessfully reached GoPro by calling +49 89 2109 3225 phone number 1 1 users reported that they have UNsuccessfully reached GoPro by calling +49 89 2109 3225 phone number

33%
Confidence score

Germany

+33 17 0617 745
+33 17 0617 745

Click up if you have successfully reached GoPro by calling +33 17 0617 745 phone number 0 0 users reported that they have successfully reached GoPro by calling +33 17 0617 745 phone number Click down if you have unsuccessfully reached GoPro by calling +33 17 0617 745 phone number 1 1 users reported that they have UNsuccessfully reached GoPro by calling +33 17 0617 745 phone number

France

+39 02 9475 3769
+39 02 9475 3769

Click up if you have successfully reached GoPro by calling +39 02 9475 3769 phone number 0 0 users reported that they have successfully reached GoPro by calling +39 02 9475 3769 phone number Click down if you have unsuccessfully reached GoPro by calling +39 02 9475 3769 phone number 1 1 users reported that they have UNsuccessfully reached GoPro by calling +39 02 9475 3769 phone number

Italy

+41 43 5086 968
+41 43 5086 968

Click up if you have successfully reached GoPro by calling +41 43 5086 968 phone number 0 0 users reported that they have successfully reached GoPro by calling +41 43 5086 968 phone number Click down if you have unsuccessfully reached GoPro by calling +41 43 5086 968 phone number 2 2 users reported that they have UNsuccessfully reached GoPro by calling +41 43 5086 968 phone number

Switzerland

+43 72 0880 353
+43 72 0880 353

Click up if you have successfully reached GoPro by calling +43 72 0880 353 phone number 0 0 users reported that they have successfully reached GoPro by calling +43 72 0880 353 phone number Click down if you have unsuccessfully reached GoPro by calling +43 72 0880 353 phone number 2 2 users reported that they have UNsuccessfully reached GoPro by calling +43 72 0880 353 phone number

Austria

+31 20 8080 705
+31 20 8080 705

Click up if you have successfully reached GoPro by calling +31 20 8080 705 phone number 0 0 users reported that they have successfully reached GoPro by calling +31 20 8080 705 phone number Click down if you have unsuccessfully reached GoPro by calling +31 20 8080 705 phone number 1 1 users reported that they have UNsuccessfully reached GoPro by calling +31 20 8080 705 phone number

Netherlands

+34 91 1875 889
+34 91 1875 889

Click up if you have successfully reached GoPro by calling +34 91 1875 889 phone number 1 1 users reported that they have successfully reached GoPro by calling +34 91 1875 889 phone number Click down if you have unsuccessfully reached GoPro by calling +34 91 1875 889 phone number 1 1 users reported that they have UNsuccessfully reached GoPro by calling +34 91 1875 889 phone number

Spain

+35 13 0880 0582
+35 13 0880 0582

Click up if you have successfully reached GoPro by calling +35 13 0880 0582 phone number 0 0 users reported that they have successfully reached GoPro by calling +35 13 0880 0582 phone number Click down if you have unsuccessfully reached GoPro by calling +35 13 0880 0582 phone number 1 1 users reported that they have UNsuccessfully reached GoPro by calling +35 13 0880 0582 phone number

Portugal

+45 89 870 303
+45 89 870 303

Click up if you have successfully reached GoPro by calling +45 89 870 303 phone number 0 0 users reported that they have successfully reached GoPro by calling +45 89 870 303 phone number Click down if you have unsuccessfully reached GoPro by calling +45 89 870 303 phone number 1 1 users reported that they have UNsuccessfully reached GoPro by calling +45 89 870 303 phone number

Denmark

+46 84 0839 627
+46 84 0839 627

Click up if you have successfully reached GoPro by calling +46 84 0839 627 phone number 0 0 users reported that they have successfully reached GoPro by calling +46 84 0839 627 phone number Click down if you have unsuccessfully reached GoPro by calling +46 84 0839 627 phone number 1 1 users reported that they have UNsuccessfully reached GoPro by calling +46 84 0839 627 phone number

Sweden

+47 21 03 30 92
+47 21 03 30 92

Click up if you have successfully reached GoPro by calling +47 21 03 30 92 phone number 0 0 users reported that they have successfully reached GoPro by calling +47 21 03 30 92 phone number Click down if you have unsuccessfully reached GoPro by calling +47 21 03 30 92 phone number 1 1 users reported that they have UNsuccessfully reached GoPro by calling +47 21 03 30 92 phone number

Norway

+27 10 500 1991
+27 10 500 1991

Click up if you have successfully reached GoPro by calling +27 10 500 1991 phone number 0 0 users reported that they have successfully reached GoPro by calling +27 10 500 1991 phone number Click down if you have unsuccessfully reached GoPro by calling +27 10 500 1991 phone number 2 2 users reported that they have UNsuccessfully reached GoPro by calling +27 10 500 1991 phone number

South Africa

More phone numbers

GoPro emails

privacy@gopro.com

100%
Confidence score: 100%

Support

kkilbride@gopro.com

93%
Confidence score: 93%

communication

garp@gopro.com

92%
Confidence score: 92%

pr@gopro.com

91%
Confidence score: 91%

communication

More emails